Buyer beware...
On 11/12/21 we contracted with Jason Provau from Handyman's Best to order and install a new (exact replacement) door that leads from our kitchen to the outside porch. After his assistant took numerous measurements and pictures we placed the order, my husband drove to the factory signed the order and paid the invoice. We received the new door on 12/09/21. There were several issues with the door: the number of bore holes, the glass and trim were incorrect. On 12/14/21 we received what we thought was the corrected door which Jason and his helper installed on 12/20/21. Relying on Jason, the door install specialist, we didn't notice that this second door's bore holes were on the wrong side. Our original door opened on the right side. The new door opens on the left which makes the door open to the rear exterior wall which is 20" away from the door opening. This is extremely inconvenient. Not being professional builders, how are we supposed to "catch" every error. We had already spotted several mistakes the first time. At a minimum a professional's first responsibility should be to verify that the exact replacement door we wanted is in fact the exact replacement. When we questioned why he installed it that way Jason told us it was a new building code that required the left side exit. My husband contacted our county building department and learned there is no such code. At this point Jason pointed us to the verbiage on the backside of his contract that my husband signed but didn't read. It is filled with legalese removing him from having ANY RESPONSIBILITIES. Relying on his contract verbiage, Jason refused to take any responsibility. In fact, whether we paid for another exact replacement door - $1,700 or, had him do some sort of on-property retrofit, he wanted us to pay him the same labor fee we paid to have the wrong door installed. This is a buyer beware alert! Legally Jason is covered, but it is unprofessional and dishonest! read more
