Jorge gave me a super deal and the combination that he had great reviews made me feel very safe…read morewith my decision. Unfortunately, there were many things that happened throughout my experience with them that made me semi regret my decision? I mean, he did give me a great price but at what cost? I'll explain:
Jorge's company was to repaint the entire exterior of my house, fix any rotten carpentry, and repair and replace gutters or downspouts that needed to be replaced. I think listing my up's and downs with his company is easier than essay form.
Plus
1. He gave me the best price.
2. He was very responsive and present (at least before he was paid)
3. They finished the job very quickly (maybe not a good thing? See below)
Minus
1. He was not very experienced with gutters/downspouts. Before he started with my gutters/downspouts, I asked him if he was experienced and he said yes. His work showed otherwise. Some of the downspouts were not connected to the gutter, the necks of the downspouts were not stabilized correctly, and the connections of the downspouts were not properly connected to the floor drains. I had to point out all of these errors and guide his company on how to fix them. At one point, he tried to assure me that even though the downspout wasn't connected to the gutter, it would not move. That made me very uneasy because I looked at like 20 houses and none of them looked like that. Ultimately he fixed the errors but not without a fight. He did give me a super price though. I think I would have paid 3 times what I paid if I went elsewhere.
2. He either tried to upsell me or just did not remember our conversation on the price for his work. We agreed on a price and that included EVERYTHING. Later on he tried to say materials were not included, which I took as an upsell. Ultimately, he ended up agreeing with me but as before, not without a fight.
3. His paint started bubbling. They primed the whole house but not the front door. I thought that was kind of weird but I just assumed they knew what they were doing so did not comment. The door paint started bubbling a couple weeks after they finished. There is also some bubbling on the front framing by our garage. I contacted Jorge and he assured me his company would come by and take care of it. He told me in the span of 2 weeks that he would show up twice but did not show. When I called him out on it, he seemed to be bothered by it. He was responsive and present before we paid him but seems like after we paid, he did not care much.
4. His follow up is not good. I always say you can tell a lot about a company on how they treat you after you paid them if something goes wrong. He no showed twice and seemed bothered when I called him out on it. He did say he would show at one point. I guess time will tell.
Usually, I assume a company with good reviews cares about their online presence but at one point when we were arguing about the downspouts he said write a bad review, I don't care. It didn't make sense to me. It was like he was not the company I thought I hired. When we first discussed the price, he did negotiate with me and gave me a super price. Maybe that was the reason why he fought me on so many things. I think maybe he kept thinking you get what you pay for don't be so picky?
Overall, the paint job looks good and I can probably fix the bubbling myself. But was the process smooth? Definitely not. He did give me a super deal though. I can't deny that. I think if more areas start bubbling, I will feel like he scammed/ripped me off but if just the door and the front area, I guess for the price, not bad. I just assumed the job would be done properly at the agreed price even though he gave me a deal. Either way, he did leave the conversation at "you will be scheduled" but the fact that he seemed bothered makes me assume he's not going to show up. Which is really odd for someone with good reviews.
Originally, when we were fighting about the downspouts, I said I would not write him a bad review because I figured downspouts maybe aren't his thing. I mean he is marketed as a painting company. But now that his paint is starting to bubble I reconsidered. People need to know what they are getting into.
To Jorge's credit, a lot of the mishaps that occurred were by his team. There were a couple times I caught him upset whispering under his breath after he realized he told his team to do something and they completely did the opposite. I think if you have a lot of people working under you it can be difficult to lead and communicate. And I think for the price he was giving me, it was probably difficult to pay his workers again to correct there work. I can empathize.
I think if Jorge does end up fixing this issue, I will update the review but for now the vibe I get from him is he just doesn't care. He was paid and he's out. Not a good way to run a business or get referrals but hey, that may be his thing.