Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Roto Rooter came today at 12:25. my window of time was 8:00-10:00. i received a phone call at…read more10:00 saying he was on his way. finally showed up 2.5 hours later and i got no explanation or apology. he augured the toilet - was here and left in under 30 minutes, charged $325 and told me if it didn't work, he could come back, remove the toilet for $600. he used no protective cover on the augur, so now my 2 year old toilet is full of scratches. would NEVER use them again.

Spetz plumber Bill was awesome at work He diagnosed the…read moreproblem quickly and did a thorough job in fixing the leak Did cleanup after the fix and left the place spanking neat He explained the fix and gave a guarantee for a year too Very professional indeed!!

We found ourselves with a very corroded galvanized pipe that was slowly dripping. We contacted…read moreSpetz and had someone come out quickly to assess the issue and provide us with an estimate. We had them come out to fix it the very next day as they had an opening. They did excellent work and we will definitely use their services in the future!

When we did our 1st floor remodel with a number of plumbing options available to us, Tim was right…read morethere to provide professional counsel, a plan to put the new fixtures and lines in place...and a followup to make sure we were happy. We were...happy as a clam. Tim's a rockstar, if the plumbing trade allowed rockstars.

Very prompt coming out to replace pressure regulator valve which is on the main incoming water line…read moreso whole house was impacted by this part leaking. Very courteous, fast, and professional. Also treated his apprentice with respect and explained what he was doing. Our long time plumber retired last year so finding Tim was a relief. Will continue to use and recommend very highly. A++

They are life savers!! Amazing amazing!!…read more I called Centerpoint energy and another highly recommended company and both told me that my Lennox AC unit was irreparable and I would need to buy a new one. so I called Tiger to get a quote on a completely new system. At this point I was without AC for over a week in 80+degree weather. Dustin came out to my home, he took a closer look and instead of selling us a new unit he was able to actually fix my unit and having it up and running in less than a few hours! I could not believe it!! Needless to say I will only be using Tiger going forth! Dustin was able to fix a problem that no other company was able to fix in the 3 years we have lived here. Thank you guys! I would give you ten stars if it was an option.

A few days ago, our main drain was clogged, with sewage coming up in the first floor shower…read more Shortly after I moved into my townhome I learned that this happens every year or so due to a bend in the pipe. Since then, I schedule a drain clean out every 12-16 months. This year I just waited too long. Since Tiger had installed a new AC for us this summer and serviced the furnace, I decided to call them. I was told they couldn't come out until the next day. When I called the next day, I was told that they were booked up and no one was available that day. When I pushed back, a team showed up that afternoon, I explained to them that this happens about every 16 months or so and showed them where the main drain was that needed to be cleaned and also mentioned the bend in the drain pipe. After discussing it with the owner, they said they didn't have the right equipment and would come back. (I was a little surprised since they are a plumbing company and they knew they were coming to clean out the main drain.) They returned the next day and cleaned it out. The owner asked if I wanted to have them use the camera for an additional several hundred dollars. I declined. As the guys were putting away the equipment, the owner presented the bill to me. He said that he wouldn't be able to guarantee the service because I declined the use of the camera! Note that on their website: " Tiger Plumbing, Heating, & Air offers round-the-clock emergency drain cleaning services you can depend on. Our decades of experience ensure that your plumbing issues are resolved quickly and efficiently with comprehensive care, giving you the confidence that your repair is in professional paws." It appears they do NOT offer "round-the-clock emergency drain cleaning service" nor do they guarantee drain cleaning unless you pay the extra several hundred dollars for their camera service. I'm really worried now that they didn't really clean out the drain or maybe they damaged the pipe. If so, they won't guarantee it and who knows how much it will cost me to repair any damage they may have caused! Plus there's the AC and furnace. If they won't guarantee their service, I'll be really stuck then. I really wanted to support this local company. Their office manager and techs are all nice, seem competent, and helpful. The tech even offered to help clean out the sewage in the shower. My final advice is just don't use Tiger. There are plenty of reputable heating, plumbing, and AC services. Check Yelp, Next Door, Facebook or ask a few friends or neighbors for recommendations. If you do use them, I truly hope you don't have the same experience as I had. It is such a helpless feeling to be intimidated and taken advantage of when in a vulnerable position.

I highly recommend My Plumber for your plumbing needs. Mike is a very knowledgeable and friendly…read moreguy. He assessed my plumbing leak and repaired it in short order at an extremely reasonable price. He was very responsive, thorough and trustworthy. I would not hesitate to call him again.

Poor customer service. Didn't reply to several attempts to contact them to accept their quote after…read moretheir initial estimate.

On time, professional, clean, friendly. My go-to for drain cleaning. I have them out every other…read moreyear for maintenance cleaning.

called to have a gas line cut and capped. They came the next day in the window allotted. Gave a…read morereasonable quote and the job was well done. I'd recommend them.

Replacement & certification of our HOA's irrigation RPZ backflow valve. What a great job done by…read moreDave, the certified backflow plumber! Excellent from start to finish with communication and follow up! Careful on installation day not to damage landscape plantings in a tight work space. Extremely professional & knowledgeable! Highly recommend.

Water line on fridge, new faucet and new outdoor water spicket, recently known the family for years…read moreand have used the plumbing services since the 80's with my first home. Great friendly service with lots of experience

They know their craft! Worked efficiently with an excellent result. We have recommended them to…read moreothers & will work with them with any future needs.