I've spent over 10 years working as both a dental assistant and in dental management, and I can…read morehonestly say this was one of the most unacceptable experiences I have ever witnessed in a dental office. My son suffers from severe dental anxiety, and I made that abundantly clear to every member of the staff--from the front desk, to the hygienist, to Dr. Hodge. What should have been a simple procedure lasting less than an hour turned into well over two hours of unnecessary stress and trauma. During the procedure, my son repeatedly said he was having trouble breathing and was visibly distressed. Instead of stopping to assess the situation or reassure him, Dr. Hodge responded, "If you can yell, you can breathe." That level of dismissiveness toward an anxious child was completely unacceptable and immediately raised concerns about the care he was receiving. The X-rays showed small cavities on teeth #7 and #8, along with a natural gap between those teeth. By the end of the procedure, not only had his gums been cut, but the gap had been completely closed, leaving tooth #8 noticeably larger than #9. This is especially concerning considering he has already been referred to an orthodontist specifically for spacing issues. He walked into the office with a minor cavity and left with an altered smile that was never discussed or explained. The trauma didn't end there. As the dentist aggressively attempted to force floss between the teeth using a finishing strip, my son's gums bled excessively. There was blood throughout his mouth, and he was visibly uncomfortable. Then came the most disturbing part of the entire visit. After the procedure was complete, the dentist and assistant had already removed their gloves. My son asked for more water so he could rinse the blood from his mouth. The assistant then picked up the saliva ejector with her bare hands and proceeded as though she intended to place it back into my son's mouth, despite the active bleeding. As someone with extensive experience in dentistry, I was absolutely stunned. Basic infection control and cross-contamination protocols exist for a reason. This should never happen in any dental office. Even more alarming was that neither the assistant nor Dr. Hodge seemed to recognize this as a problem when it was brought to their attention. That lack of awareness is just as concerning as the act itself. I left this office angry, disgusted, and deeply disappointed. My child trusted this team to provide compassionate, competent care, and instead left traumatized. As a dental professional, I know exactly what I witnessed, and I know that it fell far below the standard of care and infection control that patients deserve. I would never recommend this office to anyone, especially parents of children with dental anxiety. This experience was unacceptable from start to finish.

Great & extremely kid-friendly dental office. The indoor playground, movies, tablets, ceiling TVs,…read moreballoons, and stickers make visits fun for kids. Dr. Orr and the hygienists are always kind, patient, and professional. The office seems pretty busy but efficient, and we never feel rushed. Our kids enjoy going, especially for the "silly" balloons!

First time at this dentist. The office is very nice and welcoming. I believe the building and…read moreshopping center is new. The receptionists were friendly. Shadaine was my dental hygienist and very informative. He made me feel very comfortable and kept me laughing. Dr. Cox was the dentist and he was also very knowledgeable, as well set my fears at ease. I will definitely coming back for my dental hygiene!

So let me start off by saying I despise going to the dentist. The last time I went to the dentist…read morewas years ago. So naturally, I was not excited about going. But let me say this, I have been twice to Grandover Village Dental and my experience has been extraordinarily pleasant each time. I mean I didn't write the review the first time because I'm like when I go back in 6 months it might be different. Nope! Same great care and pleasant staff from the time I walked in to the time I left. First, let me start off by saying I appreciate the multiple reminders about your appointment. I love the text message option! I'm super busy so this is just convenient for me. Second, my appointment was for 9am and I was called back within 10 min of that time. Next, I'm greeted by amazing dental hygienist name Nicola who was very knowledgeable and explained everything in great detail to me. So I've had the luxury of meeting both dentists. Their polite demeanor and explanations of what I needed was like music to my ears. Most dentists, "tell" what you need to do. They explained my options, told me what could wait and what was urgent. And provided me with pros and cons of my decisions. All I can say is that I'm grateful to finally be somewhere that I feel comfortable visiting every 6 months.

I have a soon to be 16 year old child who LOVES to get her teeth cleaned and braces tightened…read more Before Amp orthodontics that was unheard of from her. They get to know you and your child personally. They work fast and have the cleanest office Ive ever seen lol I would recommend them to everyone. Their new automated system makes getting updates super easy as well.

Been with Dr Taylor for years. Super nice person that I have been able to connect to on a person to…read moreperson report, professional and competent. And seems like tools and procedures keep on evolving and getting better. Dr Taylor and staff truly care and form professional relationships with their patients. I came to them with an emergency when no other office was available back in 2008 and as far as dental care has been the best choice I've made. I cannot recommend this establishment strongly enough. And on top of that Dr Taylor has been flexible to work with me on payments on the rare occasion that I have a good amount of expense. With a clinic that cares and truly enjoys what they do. The report amongst the workers is fun to watch.

**This review was completed 2yrs ago as of 4/3/24** Awesome…read moreplace! The dental hygienist was so polite and informative!! The dentist was great too! Highly recommend.

I went here for several years and at first it was awesome but now feels like a production office…read more Specifically do not like that you can not set a preferred dentist and do not know whom you will see when you come in.

If you're a woman, especially of color, do not come here! I was verbally harassed (because I…read morementioned the procedure being done hurt me...yiked) and then laughed at when I brought it up as a complaint. Also, they ruined my retainers (extra yikes!). After I brought up my complaints, the dentistry terminated my whole family as patients-- yes, you read that right. I was verbally harassed and when I seeked help, they took that action (hm?). Extremely unprofessional, they're there to save each others backs. Avoid the drama (unless you like to tussle and struggle to be treated decently...then this place if for you!) I seriously recommend everyone, but especially my community, to seek treatment where they will be respected and can get their procedures without so much baggage! AND make sure to check your receipts and that they're charging you and/or insurance for the right things!! That's another thing to watch out for (yikes). I'll end with this: remember that YELP doesn't allow businesses to delete reviews and that Google does! stay safe

I recommend Dr. Handy and Handy office to anyone who is looking for a dentist office. Dr. Handy's…read morestaff is so friendly and welcoming that I felt we knew each other for a long time. Danny and Rebecca made the experience of taking pictures of my teeth great because I do not like to smile. Thank you Danny and Rebecca. Additionally, my consultation for Invisalign was a great experience which I received valuable information on caring for my Invisalign', the price, the option of monthly payments, and other information. Thank you Dr. Hand and Handy and to all of your staff for making my first time visit feel like I had been a patient for years. YM

Great orthodontists. Father and son team. My family has been to both. Nice results both times.read more

Have been going here for years and have never had an issue. 2 very professional dentist and a full…read moreworking staff that are always available to help. Usually pretty booked up which tells you they have a good business going. Have had multiple cleanings and recently had a filling. Super fast and painless. Highly recommend!

I called them to set up a appointment to have a tooth extracted , told them which tooth as well ,…read morewent to my appointment had a X-ray done and they tell me then that they don't do extraction of back teeth and refer me to another dentist , was a waste of my time and money , nothing unusual about the tooth very basic extraction . So don't waste your time and find a dentist that does his job .

Very clean office. Very kind and amazing staff that listens and takes their time with you. Honest…read moredentistry that is not trying to "find" an issue to make money. If you are uncomfortable waiting inside, you can call or text and wait in your car. They will let you know when they are ready for you. Dr. Metcalff is very knowledgeable and kind. Highly recommend this staff!