Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

Long story short, I came in for a glass splinter that I couldn't get out myself after trying for…read moreover an hour. My partner and I waited for the doctor and when he came in he was rude and dismissive, said "I doubt it" when I said I was wearing shoes when it happened, which was true. Zero bedside manner with an empty waiting room. He got it out after telling me they "might not have the tools for that here." It had happened just a few hours before, it wasn't a case for the ER. The best part is that it was fast because it was relatively empty, besides that it would have been worth driving to a further urgent care.

DR CRAIG IS THE BEST!! I have been here for about three…read moremaybe four years in the event that my husband have sick and of course something that didn't require hospitalization visits - and now we moved further away than Orange AND I STILL MAKE THIS DRIVE HERE!!! The attention and staff the place is well kept! I one hundred percent recommend this place!

Just left this OC Urgent Care location. My longtime PCP just retired and it's going to be a month…read morebefore I'm able to get an appointment with my new one. Came here for some arm discomfort I've been having and the care couldn't have been more straight forward. I was in and out in less than 45 minutes. Easy check in for first time patients. Place is quiet and extremely clean. Ample parking. +10,000 points for a front and back office staff that are probably the sweetest people I've ever encountered in a medical setting in my entire life. Your office employees are your patients' first experience and honestly make or break the feeling of care given. Highly recommend this location for any urgent medical needs.

I rarely write reviews, but my experience here was so incredibly frustrating and mishandled that I…read morefeel compelled to share. I came in specifically because I was feeling unwell and suspected a blood sugar issue--especially since lab work from a different clinic the prior week showed a fasting glucose level high enough to indicate diabetes. Despite explaining this, the Physician Assistant (PA) dismissed my concerns, told me I "didn't fit the profile" for diabetes, and ordered a thyroid panel instead. Three days later, the support staff called to tell me they lost my blood sample and needed me to come back in. When I expressed frustration that they lost my sample for a test I didn't even ask for--while still refusing to run the metabolic panel I actually needed--the staff member literally hung up on me. I only returned the next day because it is within walking distance of my house and I was having the same feeling again, wanting to get to the bottom of what was happening. While the PA on duty that day was attentive, she ended up sending me to the ER for my blood pressure. After waiting four hours at the hospital, the ER doctor confirmed it wasn't an emergency at all. To top it all off, I received another call from the urgent care informing me that they did eventually run a metabolic panel, and my A1C and fasting glucose levels are, in fact, indicative of diabetes. Between the PA completely dismissing a patient's concerns, the staff losing blood samples, and being hung up on, the lack of professionalism and competence here is alarming. Go somewhere else.