Service was very good. Appreciated the information and knowledge of the aesthetician. We got facials. I needed a lot of help on my pores. I also got the diamond hydro facial. I'm unsure if it was better than the physical extractions. It was a bit pricey with the hydro facial. Overall, my experience and results were good. My pores look better. I will be coming back read more

Hand & Stone - Massage Near Me - Huntington Beach, California

Leaving a 3/5 review. You all need some improvement and that's what I'm giving you space to do. Not cancelling my membership but it's been a hard road. It should be a relaxing thing. It has NOT been. Scheduling isn't easy. I have been met with miscommunication a handful of times, non apologetic and rude attitudes from staff and lost appointments due to masseuse call outs. I want to just say- you need to hire nice people. People who want to be in a customer service position. My motto is pay people a good wage. Aka take care of your employees and they will take care of the customer- maybe that isn't what's happening. I'm not sure but either way it isn't always or often a friendly experience trying to make an appointment or deciding when I'll reschedule because of a cancelled appointment. I just had a call around 4:20ish today with a receptionist whom I was asking for future-state when a masseuse councils coming in and you have to cancel my appointment and you call me to do so and then I asked to reschedule and we choose a time together to be sent a confirmation text message or email that way we're both on the same page because that hasn't been the case multiple times now and she was just like a robot repeating to me that it's an automated thing so I should've just asked her if she knows how to call or send a text but I digress. I told her my appointment was at 5 and she told me it was at 4 and that someone already had an appointment for 5 booked so they couldn't have scheduled that with me. I said look that's what we landed on was 5 pm. Yall canceled my appointment same day, yesterday then I rescheduled and I asked what times were available today I was told a couple times, one being 5. That's what I took. You never sent me a confirmation text or email then all of a sudden I get a text around 2 pm saying see you by 4. No thanks for scheduling. (I was told it's automated) if it's automated why didn't I get a confirmation text when my appointment was rescheduled by your team. Please get it together so I don't need to drive to another location as this one is the closest to my house. I'll be honest trust is low with this location after reading about burns on faces and theft during appointments and the owner never following up. read more

Hand & Stone - Phone call with front desk. - Massage Near Me - Huntington Beach, California

The best massage I've ever had! Jizelle is a literal QUEEN, goddess, magician with her hands. I suffer from headaches and migraines and I came in with a bad headache and left without one. That's literally never happened to me before. Jizelle knew exactly what areas to focus on and had me melting on the table. She was so sweet and had a great energy I felt immediately drawn to her. I had to call my sister and book her an appointment with Jizelle cause she was that amazing. Thanks again Jizelle and H&S for an amazing experience! read more

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Love this place, everyone is so nice and welcoming. The atmosphere is really relaxing and clean, and they make you feel comfortable as soon as you walk in. read more

Front Desk staff is hit or miss. Same with the therapists. My first 2 therapists were not that great, one was kind of new, and one was clearly a veteran and just there for the upsell. My facial was actually pretty good though too! But I have finally found my girl there! Cheryl is the best! Im a small girl with a huge back problem but she just gets in there and works it out! I love my sessions with there with her I have a membership now and I look forward to this every month. By the way the membership there is definitely the way to go! (and the only way to get a decent price). If you pay full price, and get someone that's not good, im sad for you. Otherwise, its a nice little spot if you don't have the time or budget for a full on Spa experience. read more

Went in on a whim! Got a massage from ALISHA! Wow she was the most amazing and caring! She had so much skill and explained everything to me! Helped get rid of a huge knot in my shoulder she truly went above and beyond my expectations! Could not have had a better massage! Loved Alisha! You have to book with her! read more

I've been a member at Hand & Stone for about two years now, and I've had a great wexperience. When my longtime masseuse, Susie, moved on, I was pretty bummed -- she was amazing! But I trusted her recommendation to see Saripah, and I'm so glad I did. From my first session, Saripah has been wonderful -- sweet, approachable, and incredibly skilled. She takes the time to focus on my specific and targeted needs, and her work has really helped me continue to heal and manage an injury. Both she and Susie have made such a positive impact on my overall well-being. On top of that, the Hand & Stone membership is a great deal. They offer various packages and promotions and their rewards program lets you earn points to redeem for add-ins or services. I also love that they offer facials and other options to round out your self-care routine. Highly recommend Hand & Stone, and especially Saripah -- she's a true professional and a wonderful person to work with! read more

I have been very happy with the membership and my massages over the last year. A friend of mine recommended them to me and I am so glad I signed up. The front desk is very friendly and accommodating. Today I had the best massage I've ever had. Rose did an amazing job helping me with a neck issue. I highly recommend checking them out. read more

My massage therapist was fantastic.Deep tissue with very intuitive nature.When it came to what my body needed. Saniah was perfection! Staff very helpful too. read more

My gf & I came in today for a 100 min massage with Sarah & Cicely. Cicely was my therapist & when I tell you it was phenomenal I really mean that. I have had a chronic pain in my shoulder for as long as I can remember & she was able to work on it & get a lot of release from the tension & tightness I had. I will definitely be going back to see Cicely. read more

Thanks to Gabby's excellent customer service I enjoyed my time at Hand & Stone. She took the time to guide me during my first visit, she was cheerful and up beat, she made me feel very comfortable & answered all my questions. read more

Front desk service is poor. Services are overpriced. High turnover of masseuses. Difficult to cancel the membership. The staff are not knowledgeable about products or policies and they are rude. For example, they double booked my slot and simply turned me away. They misquoted pricing to get me to book, then once the service was completed suddenly the price had increased. Several times they charged for 'ad ons' without being clear up front that these were add ons and not part of the service I had already selected. Most notably I felt like the masseuses would try round about ways to get me to ask for more pressure so they can add the 'deep tissue' up charge. It got so bad I would have to painstakingly ask at every turn during the services if this or that would be an extra charge which is anything but relaxing! Multiple masseuses were trying to get me to work with them directly during my massage, giving me their business cards and sharing their private rates, which was awkward. I had to complete and submit printed documents and have a phone call with management to cancel my membership without - you guessed it - paying another add on fee for cancelling. I was underwhelmed with the results from my facials and feel like I can get similar results with my products at home. The gal was pushing their skin care products so hard it felt like a high pressure sales pitch. I have found several other places within a 5 mile radius that offer comparable services at more competitive prices without the rude desk staff, red tape, high pressure, and fee fear. After 3 years of membership here, I get the vibe the corporate leaders pressure the employees to find ways to squeeze extra fees out of people and push their product. You can tell by the way the employees all word things certain ways and use certain buzz words, it feels forced. Leadership seems so concerned about up charging they miss the big picture of the value of a loyal, repeat customer. The staff is not properly trained on policies and pricing. The nuances of their membership rules are not transparent and can be very confusing. Overall the experience continually declined through the years. read more

The front desk receptionist's customer service was egregious; very unnecessarily sarcastic, mean, and rude to the point where I might cancel my membership because why pay to be talked to disrespectfully. Call on 8/22/25 around 1pm. I only want to book through the app to avoid her. read more

Hand & Stone - Massage Near Me - Huntington Beach, California

Came in today with a bit of a general body malaise since I seem to have caught a summer cold since Memorial Day. Cold is gone, just lingering small cough but my body feels haggard from taking all that cold/cough medicine. I scheduled an 80-minute massage with Sarah R., one of H&S fulltime massage therapists. Boy, did she worked out the kinks out of me! I asked her to do medium to hard pressure particularly on my neck, shoulders & my entire back. She was soo good I snoozed off for about 5 minutes or so. Not only did she focus on those areas, she also did her magic on my sciatica down to my feet! Such glorious relief! She's truly a massage gem & I made a mental note to schedule with her for future appointments! read more

Booked an appointment the day prior and was able to get the exact time I wanted so it seems like they're well staffed here. Speaking of the staff Wenwen was absolutely phenomenal. Very kind energy and knows her stuff. I think it might have been the best massage I've had with Hand and Stone since becoming a member a few months ago. Not mention the sweetheart manning the front desk (whose name I so rudely didn't even ask for! Shame on me!) was just so nice. Immaculate vibes and very patient with all my questions. I'm definitely coming back to this location in the future! read more

I needed this massage , I was just beat tired . So I had the first time client experience. And I was happy

I travel often and get massages in different parts of the world . Susi has been not only my favorite at hand & stone but my absolute favorite massage therapist- EVER !!! She really knows what she is doing . Let me also mention, I get migraines and Susi is so skilled with trigger pressure point! I have been consistent in booking and paying a monthly massage service here for over 2 years . Im really sad to hear Susi is no longer working at this business establishment . Always take care of your grade A staff. read more

Amazing staff and great location. Scheduling was super easy and again the staff is very knowledgeable and very nice. They offer packages which are really reasonably priced and and it's easy to sign up for any of their facial or spa packages. The spa was very clean, neat and they had products to sell if you wanted to buy. The rooms quite amazing, very relaxing atmosphere. My therapist Sia was absolutely awesome, great pressure and actually listened to my concerns and focused on those areas. I've been to other spa chains, and some of their therapists were very pushy and tried to sell product and try to push off their health information and ideas, and it was kind of a turn off. Thank you so much to all the staff at Hand & Stone! read more

Hand & Stone - One of the spa rooms. - Massage Near Me - Huntington Beach, California

I had a great experience with Maria at Hand & Stone Massage in Huntington Beach. She was very professional, and attentive, and made sure I was comfortable the entire time. Her technique was excellent she helped relieve tension while making the experience relaxing. I left feeling refreshed and will be booking with her again. Highly recommend! read more

I went to Hand and Stone last week and scheduled an appointment with Kaci. She was phenomenal and gave me fantastic service! I got waxed and my skin has never felt smoother. Will be coming here again! I also met her sister Krista who started working front desk, both beautiful and lovely people. Hopefully see them next time I come in! read more

Ambiance was nice but that only gets you so far. My wife and I scheduled a couples massage at this location with no additional add-ons. While my massage was merely okay, perhaps a 5 out of 10. My wife's message on the other hand was completely abysmal, she said a 1 out of 10. She described her massage as being asymmetrical, an unnecessary amount of pain, and a complete disregard for her privacy. So with that in mind, I feel my rating of 2 is appropriate for the experience. read more

Came here for a massage today and everything was A+! So cleanly, relaxing ambiance, and the masseuse was amazing! I'm so bummed i forgot her name! She customized my massage to exactly what i preferred and I've never had someone ask me such specifics. I really appreciated that! I signed up for a membership because the price is so amazing.. so worth it! Can't wait for next month read more

Jade was the best esthetician I've ever been too. She was nice, calm, and patient. She was able to explain what was going on with my skin and how I could add or remove products to help clear it up. Jade was just so friendly and had such a welcoming presence. I'll definitely be back to this location and request her. read more

I've been coming to this location for over a year with my membership and yesterday I received the worst customer service of my life. I frequently see Mitch because I like his services. However, yesterday he closed the door and proceeded to demand that I tip 20% on any services, and if not, he recommend I cancel the appointment. He aggressively asked if I knew what 20% was and demanded I tell him. I reassured him that I knew how to calculate and that I use my membership credits. After this hostile and aggressive conversation, I felt uncomfortable and asked if I should cancel and he said yes unless I tip him the required 20%. I confirmed with reception that 20% is not required in the membership contract nor is it company policy. I believe there is a proper way to approach every conversation and Mitch's approach was far from professionalism. Also, the fact that he closed the door so that no one could hear our conversation was also not lost upon me. But, unbeknownst to him, I had been on FaceTime with my sister the entire time and had not hung up yet and she also heard the entire conversation and will be cancelling her membership as well. Go to another location everyone! read more

Cecily was fabulous. She listens to your needs and checks in with you. I highly recommend her!

I first came here because their new client special was very well priced and they had availability every day. My first visit turned into a monthly membership where i can get either a massage or facial once a month. The membership comes with perks & it's really nice to know i always have a massage on my account for the days when im aching and don't want to do the research for a spot to book. The girls at the counter are so nice and helpful. They make the check in process swift and relaxing. I loved my facial with Christina and will be booking with her for future appointments. I am an athlete & strength train 4-5 days per week so i have strong muscles and sometimes it's difficult to find a therapist who can really "dig in". I always add the deep tissue upgrade (for $10) and my favorite girl is Jackie! She is strong, precise, and though it can hurt in the moment, i literally feel like I'm floating on clouds days after. She only works certain days but if you can work around it, she is worth it read more

Always a pleasure to come here with such a calming and inviting atmosphere. Even though my last review was exactly a year I had continued to go via my membership but this year got away from me (8 credits deep) Yes your monthly visits roll over!!! Come on, that's gotta be enough for anyone not to feel guilty in purchasing a membership! Today I doubled down with a message and facial. Cesilli (msp) was on it. She knew exactly what I needed and I am requesting her real soon. My facial professional (forgot her name) was a joy to be with and paid attention to detail. And I definitely recommend the derma-plating, instant glowing results. Thank you Hand and Stone, see you all real soon! read more

Had a standard massage and a facial package. Both were fantastic. Can't wait to go back. Sara did my massage and Casey my facial. The place was neat and clean and the staff was delightful. Enjoy yours!! Hand & Stone Massage Huntington Beach read more

Amazing and Knowledgeable ! I went to Hand and Stone in Huntington Beach. The minute I walked in I was greeted warmly and the waiting area was comfortable.... I immediately started to relax. My esthetician was Leah. She was amazing ! She's so knowledgeable and kind. She explained what she was doing and why it will help my face feel better. I know that I definitely needed a facial because my skin was very dry. Thank you, Leah, for being so helpful and I will definitely see you again soon. read more

LOUISE WAS MY MASSAGE GURU. I am in constant pain. I went in on a whim. I had a gift certificate from my boss and decided to finally get in and book an appointment. I can't say enough about the service and knowledge behind the massage I received. I was able to get off the table without help and that never happens. I am usually too sore or just can't do it on my own. I really had a great session. So much so that I became a member. The staff is so friendly and helpful. I've been to several different places and hands down the best I have experienced. read more

Hand & Stone - Product purchased while at the facility. - Massage Near Me - Huntington Beach, California

I am grateful for this location and its staff. Even on busy days, the gals at the run it smoothly. My massage therapist of 2 years is Darcy. Her work is detailed, and she thoroughly listens even from a therapeutic standpoint. The toughest part is trying to get in with Darcy because she is booked out 2 months. I'm not sure of the person who posted a bad review about Darcy. Very odd. Sounds like that "yelper" has an ax to grind. Shame on them. read more

Everything about Hand n Stone needs improving. Starting with management that does not stand behind their products, which are run of the mill quality. Watch out for the tricky, expensive add-ons. Before you know it, your bill is $100 more. WARNING, Do not buy gift cards,you won't get the value you paid for them. read more

Great service and the massage and facial is magical. The rooms are dark and quiet and the relaxing. Thanks to April for an amazing facial!

Such a great experience yesterday. Was able to schedule an appointment the same day. Had a one hour massage with Rosie and she was great. I had a lot of tension from our move and today woke up feeling great. Signed up for the monthly membership. Thanks Rosie, I will see you soon. read more

My first appointment was back on August 13, 2023 for a massage which I really enjoyed and desperately needed. I never purchase memberships because I feel guilty about spending the money on myself, but this time, I said screw it, I deserve it. Later, the guilt hit and I kept telling myself to cancel the membership, especially after having knee replacement surgery in October and not getting in for another massage. In January 2024, after months of physical therapy and receiving a green light from the doctor, I scheduled an appointment for another massage. This time, it was with Sarah Anne. When I arrived for the appointment, I explained to her what I had been through. Since June, I had two knee surgeries, one being a knee replacement, and I was in a lot of pain. I had been compensating not having the full use of one leg for a very long time; even way before the surgeries. She listened to all of the "fun" stuff I had been through with trying to get back on two feet, a very long journey. Throughout the massage, she checked to make sure the pressure was ok, made sure that I was comfortable, and my knee was in a position that would not cause any pain and was very patient when it came time to shift from front to back. That was an endeavor! After the massage, I felt so much better and was extremely comforted in how she took care of me. When I went back for the next massage, oh yes, there was another one. I asked her if she remembered me. She said, "of course, I remember you." So sweet! Needless to say, I have NOT cancelled my membership. I was right, I do deserve this. When I schedule my appointments, I make them with Sarah Anne every time. Each time she checks on the progress of my recovery, where my trouble spots are, and how I'm doing overall. She doesn't try to hard sell additional services. Her main goal is to make sure I leave feeling good. She doesn't just help me physically, but she also helps calm me by relaxing me and freeing me from stress. When I leave I give her a big hug, I have since day one. She enjoys what she does and cares about her clients, it's a sign of a good masseuse. I want to be selfish and not tell anyone about her, because she may not be available if she becomes popular, but she deserves the praise. If you want a good masseuse, Sarah Anne is the person to see. read more

To the business owner David Beser: I understand you've been made aware of an unfortunate scenario at the Hand & Stone Huntington Beach location, where a necklace was removed from my neck by an esthetician during a facial, when I had facial coverings over my eyes. As you know, the esthetician did not tell me this was happening, nor did she tell me where the necklace was being placed during the facial. This was a 7pm - 8pm facial on the night of June 26th. Immediately when I noticed my necklace was missing, I called and showed up at the spa to retrieve it. However, the staff informed me that the necklace had since been "lost". I have been communicating back and forth with your GM Briannah. I understand your decision was made that deemed "H&S is not responsible for lost personal items". However - this necklace was indeed not "lost". It was taken from my possession during a facial while I was in a compromised position with coverings over my eyes. I understand you're a busy guy and that this scenario (and me as a H&S client, loyal for many years I may add) may be just a "number" to you. I'm guessing this is easy for you to dismiss from afar, as I imagine you may be removed from daily operations and the 'front lines' of client facing services. I understand your policy of not being responsible for lost personal items, however this situation is simply just wrong, as this necklace was not 'lost' and was taken off my neck. I feel 100% robbed. This necklace was one of the most meaningful items I have ever owned. I know you have been made aware of these details already, and you have a link to where the necklace was purchased, along with several photos of it. The necklace was taken from me, I did not simply 'leave it behind' by my own mistake. This is not my fault, this is not your fault. I am a very patient, understanding person, and understand that accidents can happen. However, I am now feeling robbed and a victim of these circumstances. I would have NEVER booked a facial that day if I knew I would've left the spa without my necklace. I have since been devastated. If this happened to your friend or family member, I imagine you would agree with them, that not receiving any type of reimbursement for their necklace being taken is simply just wrong. I am looking for you to do what is right. You have my contact information and you know how to get in touch with me. I will continue to be persistent about this if I do not hear back. Until then, my membership has been cancelled and I will continue to bring this to your attention by any means that I can (if that means leaving more reviews, etc. so be it). Thanks! - Amber read more

RIP OFF MONTHLY CHARGES -!!! DO NOT SIGN UP - they make it VERY hard to stop and after changing my bank accounts were able to get back onto my new account even when I called and stopped my monthly payments - they use EVERY way of keeping your money -!! Not interested in getting massage therapist which I rarely could find unless planning a month ahead in advance- RIP OFF - go to Divine Foot Spa nearby for $35 an hour read more

Darcy is truly the best massage therapist out there! I have been going to her for over a year and I couldn't imagine going to anybody else. I wish I could give her more stars because she is that good! read more

Sarah Ann was amazing!! She was very professional and knew her stuff. One of the best massages I have ever gotten. This place is so professional and clean. read more

If you hold stress in any part of your body, I 1000% recommend becoming a member. Not only do you get a discounted price and member perks but it almost forces you to treat yourself to something that greatly improves your mental and physical health MONTHLY. Love this place. read more