I joined Hancock bank when the Bluebonnet branch opened. I was on a first name basis with the branch manager, and service was always exceptional and friendly. Lately it seems they've had several transfers and turnovers. People answering the phone here are out of their depth and need serious retraining. Call regarding a simple general procedure and you are met with incompetence and ineptitude. Find another branch bc you will lose all confidence in this one. It's Hancock Whitney's version of the minor league. read more