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    Hancock Lumber Company

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    Lowe's Home Improvement - Our Naples Maine Summer Lake Home

    Lowe's Home Improvement

    (14 reviews)

    Customer service was above & beyond! At one time I had three staff helping me solve my problem!…read moreJohn Brown wouldn't give up until I had what I needed to solve my problem! BTW John, it worked great! Thank you for sticking with me, you were GREAT!!!

    I always held Lowes in high regard, but this last go around with online order for home delivery was…read moreterrible. I purchased 6 Bonnie Plants; two each of two types of tomatoes and two bell pepper plants. The order arrived in two boxes via FedEx. One box was missing its bottom so the driver solved the problem by ignoring the "This Side Up" imprints and delivered it upside down. The internal packaging, a clear plastic clam shell designed to secure the pot and plants in the larger carton were broken open, potting soil fallen to the bottom of the box and plants badly wilted. The second box was crushed on the side, similar contents with burst open containers, plants broken at the stem, dirt all over the inside of the box. It is a 20 mile round trip to Lowes Windham, ME the reason I ordered from the Lowes website. Customer service solutions offered, they said we had three options: 1) Put all of the damaged plants in a new boxes, wait for FedEx pick up, they will determine refund or replace after inspection. 2) Take the worst of the plants down to Lowes (20 mile round trip) and they will replace those. 3) Receive a 10% discount for the inconvenience of damaged good being delivered. So $3.60 on the $36 useless order. I opted for option 4. Toss the Lowes order in the trash, take the hit on $36 as an educational expense, and purchased new plants at Paris Farmers Union.

    Hancock Lumber Company - buildingsupplies - Updated May 2026

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