We stayed at this hotel for 4 days while exploring the Charleston area and we chose this location…read morerather than staying in the city based on the good reviews. The location is a little bit odd as you have to drive behind a few businesses to reach the hotel , but it was less than an hour most directions from all of the things that I wanted to do and I believe based on the reviews I read that it was the best choice in the area for value and quality. I will admit I got off to a bit of a rocky start as I jumped in the shower right away to find that the shampoo bottle was completely empty. Nobody likes getting out of the shower midway to try and find their travel shampoo. I was also frustrated that there was only a tiny travel size body wash offered for my entire stay and a half roll of toilet paper. However afterwards, when I asked for more shampoo and body wash, the staff was helpful and prompt. As a matter of fact, all the stuff was very nice in every interaction I had at this location. The room itself was very clean and comfortable and had everything that I needed. There were four large incredibly fluffy pillows on each bed and the high ceilings made the room feel very large. I was able to see my car from my room. The Wi-Fi connection is very good and very fast. The refrigerator worked well and kept everything nice and cold. The heating and air conditioning unit did make a bit of an annoying noise when it was running, but it was efficient and I just made sure to turn it off before I went to sleep so that the noise didn't bother me. The hotel is pet friendly and we paid $50 for our 4-day stay to have our dog with us, which comes out to $12.50 a day and I think that's more than reasonable. They also have a small pet relief area just across the parking lot. They offer breakfast as well, which I only went to one morning, but it was very nice. They had biscuits and gravy, bacon, eggs, and assortment of cereals, pastries and fresh fruit. So, if the breakfast is important to you, you definitely get a good variety and a good value here. They also have a fitness room, but there is no pool. Overall, this was a great stay and definitely worth a little bit of an extra drive each day. I would absolutely recommend this hotel if you are looking for a good quality hotel in the area.

Went out on tour with the Joker and Jester Comedy Tour we always appreciate great customer service…read more The check-in was swift and easy and had a smiling face backing it up. The room was clean, spacious and well equipped with everything. A person could need. Would highly recommend this location to any traveler.

Its a holiday inn, most are the same with very subtle differences. This place is fairly new so most…read moreof what you expect is there. The thing that makes or breaks a hotel for me is the comfort of the bed. The king in my room is so soft and comfy! They are a little pricy compared to the other hotels in the area but the bed makes it worth the extra few dollars I spend. Breakfast is nice and the staff have always been friendly. The older women on the cleaning staff with the horn rimmed glasses seem to give me a West Virginia feel that maybe seems dated but who cares.

One word! NASTY…read more Stains on the furniture, stains on the bedding. Toilet tissue wedged in the bathroom vent fan, and the place smells like a moldy basement. Never again, will I stay at this hotel.

The room was clean, and the employees were so kind. They have popcorn and cookies when you come in…read morethe afternoon and it was a nice touch. Comfy beds too. 10/10 recommend

Beautiful new hotel with hardly anyone there at 6PM when Walked in to the lobby with no one on the…read morecounter. Then a young lady sitting in the lobby with another lady got up and met me at the counter. Whilst checking in, I asked for a room with a good view and made mention the last place I asked for a good view, they put overlooking the parking garage. I then asked about snack machines and she informed the nook to the left was snacks for purchase and that there was free popcorn in the dining area. Asked about ice machines and was informed ice machines were on the 1st, 2nd and 3rd floors. Was then that I realized I was assigned a 4th floor room (yep - no ice machine even close). Went to the room and my view was a rock side of the mountain approx. 30' from my room. yeah, disappointing. Outstanding room, but nothing indicating commerce in the area, especially local places to eat. Just turned around and left to go find some place for dinner. The breakfast offered the next morning was outstanding. Frankly, it was probably one of the best hotel breakfast that I have had in years. Went to the counter for check out with two lady's at the counter, but wasn't greeted our asked about my stay. Told the lady in front of me I was checking out, but she deferred to the lady beside her. Gave her my keys and she turned around, plucked my receipt and said here you go. That's it.. So - Be aware that this is an awesome hotel staffed by folks with zero people skills. If you are assigned a room facing the back, you will be looking at dirt and rocks. Not the worst, but just so you know.

Really nice hotel for the price point, in a ruralish area in WV. Was here for work 4 days, had a…read moregood experience and would return if I had to be back in the area. The rooms are nice.

Could not be more pleased with the accommodations. Friendly and helpful staff, free bowls of soup…read moreto go, nice breakfast choices. The housekeeping crew were very friendly. The bed was very comfortable.

If you need cheap, dirty and dust everywhere then go for it but otherwise I'd not stay here again…read more Every sheet, towel, pillowcase has gross stains, so much dust the fingerprints are there from other people, I felt I'd just entered a crime scene where the latents were taken and no one cleaned up. Floors are sticky and carpets stained. There were just basic things like pieces of plastic and receipts still on the floors, dead bugs someone else smashed hanging from walls, and hairs stuck to sheets and wash cloths. Just deep clean this place and you have a charming little inn. But right now it's not so charming.

Room was disgusting. No one had cleaned under the beds from previous people. Sheets were dirty,…read moremirrors were dirty, no sweeping had been done and something was splashed all over the shower. I'm sad we paid almost $100 for such a crappy room.

2025 and they still ain't open. Yall gonna pay a high price once it's finished omgread more

It's not open yet! I just drove by and there's nothing going on ! No construction on the main…read moreblding. It's not finished, the golf course is hanging steel but that's not the main blding. I think that's going to be the pro shop.The greens look good from the road, water on a few holes. The main blding looks good for the work that's been done. It's a grand blding when finish. The cart paths are concrete an look to be complete. Lights are up on the golf course. Can't wait to play it .

We really should have known better than to stay at a hotel so cheap. We were hoping to get home…read morethat night but ended up on the road much later than we thought and needed to quickly grab a room for the night. This is hands down the worst place I have ever stayed in my life. We staying in a room that was supposed to be nonsmoking and as soon as I walk in the first thing that I noticed was the smell and that there was an ashtray sitting on the table in the middle of the room. The lights for the room did not work so we had to use our phones to see in the dark. The bed sheets smelled dirty, there is no way that they washed anything beforehand and this is during COVID when every other business is taking extra steps to be more clean.. Not even sure how I slept at all here to be honest. Everything in the bathroom seems that it had not been replaced in at least 50 years... Its not worth it to stay here, go anywhere else.

Just had the worst experience at Breakfast....I literally had to empty my full plate of food and…read morewalk out instead of screaming at the top of my lungs... My husband and I went to breakfast as usual. As usual the front desk lady is sleeping mouth wide open in the corner, but today unusually she has the tv sky high volume on David Jeremy Church Service instead of the News or anything else. You can't get her attention to at least turn it down or mute it...the remote is over by her sleeping body!!! Then this guy comes in all tricked out with piercings and tattooed listening to an INFOMERCIAL on his smart phone, so loudly that it's matching the damn television. Then a couple comes in trying to talk to each other over the droning noise of the damn INFOMERCIAL and Church Service that I could feel my temp rising and I was being thrown into a panic anxiety attack....I was about to scream. I suffer from them and have PTSD, things trigger my outburst and this was growing into one quickly so I had to leave my food or explode... Uncalled for and she slept through all that!!!!!

I feel like in this area there are two hotel choices - Holiday Inn Express and Hampton Inn. I have…read morestayed at both in the last two week and Holiday Inn (HI) Express wins. I'll preface that I have status with both IHG and Hilton, so I am starting on an equal playing field on that matter. - HI breakfast is much better (biscuits and gravy make this a solid winner) - Both have evening cookies, HI had more - HI has a coffee machine available 24/7 - Neither has good entertainment options (no Netflix or streaming on the TVs) - Both breakfasts start at 6, but HI had breakfast out and ready at 5:40 (I wasn't up this early at Hampton, so can't compare). - Parking seemed to fill up faster and be a bit more challenging at HI

The room with two queen beds is an acceptable size. There is a Keurig type coffee maker in the…read moreroom, a microwave, and a small refrigerator. The shower is strong and heats up quickly. The supplied soap, lotion and shampoo are in pump bottles, and they all worked fine. The breakfast is typical with cereals, oatmeal, pancakes, sweet buns, breads, eggs, breakfast meat and other items. All the staff we interacted with were friendly and helpful. The beds are a little squishy for us, and the internet could be faster. It is quiet for the most part. We did have a heavy walker one night on the floor above us. The desk chair in our room relaxed back a bit too far and could use replacing. We did find a gummy on the floor in the bathroom so maybe a little more attention to detail when cleaning. We would stay again. Great Thai place nearby called Thai Valley Kitchen that is excellent.