We booked two connecting rooms. Unfortunately, booking on the website didn't actually reserve the…read morespecific rooms. So when we checked-in, we were given two rooms close by each other, but not connected. Luckily we could make this work even though it wasn't ideal for our family. The staff at this location were apologetic and professional, but they were limited in what they could do. It's really more of an issue at the corporate level and the way that reservations are made. I still give our stay 4 stars because of the professionalism of the staff on-site. I would just encourage anyone needing a connecting rooms to call ahead and assure the actual rooms have been assigned before you arrive. The rooms were clean, although probably could use a refresh aesthetically speaking. The location was convenient and safe. The on-site restaurant serves a nice breakfast and our server was super friendly. We would return, but likely not try booking connecting rooms again.

This hotel is owned by VP Lap Group, Maharshi and Bharat Patel specifically. We were hired to come…read moreperform work for them in October of 2025. After completing the work and delivering the materials requested they completely ignored all requests for payment. They were most likely unhappy with the testing results of their hotel for meeting Hilton standards, but we are just hired to perform the testing, not to fabricate the results. When we inquired about "how" some of the things were done we discovered a pattern of just hiring unqualified (and I suspect undocumented) persons to perform the work. (We also worked on two of their other properties in the same time frame.) Honestly, they just assume that since we're a veteran-owned small business and they own a dozen hotel chains that we're too small to cause them any problems. They just refuse to pay their bills and figure we'll go away. Well, after 7 months of them not paying the bills due in October of 2025, we figured we'll just start sharing the experience with others as a warning. This is not a good company to do business with and Hilton should know they intentionally cut corners as a way to try to bypass the Brand requirements Hilton has for all properties. As a small-business owner for 25 years, this is the first customer in our history to cheat us on the bill by just passively ignoring us and hoping we'll go away. Well, we're not. This is NOT the kind of way people should be treated.

Having a sweet is always great for families. There's the kitchen with a full refrigerator and a…read morestove with an oven pots and pans plates and silverware and a dishwasher. Spacious with separate bedroom, separate living room. TVs are in the living room and bedroom. There's an outdoor pool a gym a laundry room, complementary breakfast buffet style - pretty standard. Very friendly staff.

I hesitate giving it a 3, because it is good value, but just not good quality. The staff is very…read morenice. The room feels dated, but it is big. The TV is small given the size of the room. It does have a kitchenette, which I didn't use. I did make coffee, but it was not very good. The breakfast has no hot buffett items, just some packaged sausage biscuits you could microwave if you wanted to. Again the coffee there wasn't very good. If you stay her longterm and want a kitchen to cook in, this is a good option, but if you're just staying a couple days (like me) you'd be better off at the Courtyard next door.

Great food, great service, great ambiance. Can't wait for our next Sunday buffet visit.read more

The food here is not spectacular. The wait time for food after order is atrocious. There are much…read morebetter restaurants to go to. The main appeal of this place is being on the water. As a local, I do not recommend for anyone.

Trash experience. Had a room with two queen beds booked, show up, best they can do is a king with a…read morepull out. Because they're money hungry here and would rather overbook than make sure they have enough rooms to take care of paying guests. End up in a room with a tiny, junk pull out 'couch.' Not worth the $220+ I just paid for the night, and a miserable experience for the person traveling with me. Don't boom if you actually need the accommodations you book. I'm a Titanium Elite member and they didn't care about me, so they sure won't care about you either. They gave me 2,000 points for the inconvenience.. what's that? $20 of points? More like a pathetic excuse of customer service.

One needs a quiet retreat after a day of globe trotting, and one of our favorite rest stops is a…read moreMatriott establishment. Off-the- main road so quiet location, plenty of parking and helpful pleasant staff upon entry. Plenty of the trolleys to carry our luggage to the room. Seamless check in and free water given to us at the desk...and sweets from being a valued member. BTW, left my toiletries and they were so kind to provide tooth brushes and tooth paste. Off to the room, elevator and overall facility was clean, well let and comfortable. Indoor pool was available...small but functional. Other amenities, like fitness center. Room was nice, you could although well maintained a bit dated. Limited outlets and no connections for data cables. Coffee, no tea, TV mounted to table limited viewing somewhat. No chair height, low flow toilet...knees on the floor....ha ha ha . The shower was unpleasant and quite frustrating due to the low water flow...

Overall, a good experience. However, there is no coffee maker in the rooms. They "greenwash" this…read moredefect by saying that they are somehow "saving the planet" from plastic waste, and encourage you to go to the breakfast area where they have fresh ground coffee makers. I'm sure millenials and younger generations ironically enjoy the inconveinence of having to leave your room for a cup of coffee, but I do not. The kicker is that they are not saving any "plastic" in this process, since they provide foam cups for the coffee service. Also, the cleaning was minimal; they only replaced my towels during a six night stay. They never made the bed or emptied the trash. The hospitality industry in general has gone really downhill in recent years. A simple coffee maker in the room and making the bed would have bucked this review up to 4 stars.

Picked this hotel because the king room came with a sofa and coffee table, but the sofa was hard…read more The room was not clean. Daily maid service made bed and changed towels, but coffee was not replaced. Breakfast was the same every day i was there, and was just ok. The best part of staying here is the channel lineup is impressive. However there is no channel guide, so it takes a long time to find what is on what channel. Finally, upon checkout the clerk agreed to E-mail me the receipt, but I never received it. I don't think she knew how.

We want to praise the quality of the staff at this hotel. It is a modest establishment, but the…read morestaff there is incredibly kind and thoughtful. In particular we want to recognize Coke and Gerald at the reception desk, and the young man who helped us in the breakfast area. Regrettably, we are not certain if his name is Richard or Robert, but we are sure he was exceptional! We travel to Virginia two or three times a year to visit family. This hotel will now be our preferred destination.

This was my first time staying at this Fairfield location, and I was there for less than a week on…read morebusiness travel. The staff was quite nice, friendly, and helpful - particularly the front desk (I did not have housekeeping service the room as I was only there for 3 days). The hotel itself was decent - it gives the vibes of an older building that has maybe been remodeled. There are definitely telltale signs of that throughout, but the property seems well-maintained overall. Immediate downside: the walls are quite thin, so you can basically hear your neighbors having a conversation in the room next to you - especially if the rooms have that throwback 90s adjoining door. Another thing is this hotel has the widow heat/air units, which are (in my opinion) notoriously difficult to get the right temperature on, which I find to be particularly annoying. Positive: the breakfast is actually quite decent - the little cheesy egg quiches they have are quite good! I'm not sure I would stay here again by choice though just because of how thin the walls are (my neighbors were apparently recording/producing music in their room, which was exceptionally irritating). I was also put into an accessible room, which isn't a complaint per-se, but I think that room should have been saved for someone who may have needed it.

Mediocre hotel that seemed to have a decent amount of issues during my week stay. One of two…read moreelevators out of service, cold hot tub & broken beverage machine. The room was decent but could have been cleaned a little better. They only provide housekeeping upon request. Room AC took a little bit to figure out as there was a wall thermostat but turns out you had to use controls on the unit itself. TV remote didn't do all the required functions of the TV so was hard to enjoy TV. Room did have a decent sized mini fridge, small microwave and very small "kitchen sink". Breakfast was pretty basic and not the best quality. Staff was friendly.

Nice- looking place, from the street. Lobby is clean and…read morelooks updated. Staff are friendly and helpful. However, when you check into a 5-story hotel and almost every door on the 4th floor appears to have been pried open with a crowbar? That's disturbing.