I was traveling home from a convention in Dallas, and stopped in Richland for the night. The…read moreQuality Inn was the place I chose, and I was happy to get the place since I had lost my wallet earlier that day. Fortunately I was still able to book a room and check in using a phone app and stored credit card information. My night was initially uneventful, but then I received a call that a gas station 150 miles back had found my wallet and was holding it, so I was in good spirits after that. My stay was uneventful other than that. The room was clean and had all the amenities you would expect of a Quality Inn. I didn't have any issues, and had a good night's sleep. As an old saying I have become fond of goes... it's quality you can spell with a 'K'!

Extremely poor service and thoroughly disgusting. The clerk at the front (I believe his name was…read moreAnkar or Ankhar, I'm not sure of the spelling) was rude to every member of my family and wouldn't even allow my sister to fill up her water bottle in the morning after the breakfast station had closed. The room was the worst part. The bathtub had yellow stains from cigarette ash despite being a non-smoking room. The top blanket was riddled with holes from cigarette burns. The white sheets underneath that had red and orange stains all along the edge and the sheet we slept on had black and gray stains. Everything was filthy, including the floor that turned my feet black from walking around barefoot! The fridge was rusty, not to mention the massive crack in the porcelain bowl of the sink! To top it all off, breakfast was disgusting. My mom, who is usually a fiend for hotel breakfast, wouldn't eat anything because it all looked "so heinous." They also called our room for a wake-up call that we didn't request - twice! Do NOT stay here. This entire establishment should be shut down.

Fleas and really really dirty My husband and I were…read moretraveling to the beach for a family vacation. Stopped halfway here for a break while driving. Might would have better falling asleep at the wheel. We read some sketchy reviews about bed bugs . My husband asked the man at the desk and he said there weren't any. That part was true, but he failed to mention the other critters living within the rooms. Pulled the covers back to find fleas hopping in the sheets (no picture because fleas are really fast and we were too busy killing them). The bed cover had a nasty stain of God knows what ( shown in pictures). Fridge was disgusting (see pictures). Floor, oh my gosh, so filthy. Don't think they EVER mopped the floors (see pictures). Didn't take a picture of how dirty things were behind the night stand.... I'm writing this a week after the stay and I am still alive disease free, so you might want to give it a shot if you want to strengthen your immune system!

Ok it is clean but the chain is missing to the flush handle on the commode so must open the tank…read moreand lift it manually. Surely housekeeping noticed this when they cleaned the room. The tv only gets one channel and it's Fox. The night staff is very pleasant. Was expecting a hotel with doors leading to a hallway but this is a motel with doors leading to the parking lot.

Room122. Has constant sound that sounds like water running through the plumbing. The AC comes on…read morefor 30 seconds and then shuts off carpet needs replacing requested not to be by the elevator but the first room was right next to the elevator. Front desk was. Barely accommodating. Someone started their truck and room filled with diesel smell. Not one of our best stays.

I always judge a hotel by not only how they treat their guests , but how they treat guests of their…read moreguests. The last several weeks, my company has been sending me into Mississippi and weirdly enough. I have friends and relatives there. I had an auntie that was staying in the Jackson Pearl area at this hotel me living two states across. I was on the road for five hours to try and come hang out with them for a couple of hours before I had to go to work . Well early that morning I was gonna go pick up my aunt as she had been in the hotel for two days and we were going to kabbutz for a couple hours, talking about family matters since our relatives live in the Memphis area. Well, I went into the hotel lobby to pick her up after I had just got off the highway that morning. I went and knocked on her door to. I was downstairs waiting in the parking lot for her well as I was waiting in the lobby I asked the lady who was the front desk attendant about how to get to Flowood!! She seemed nice enough well that was until I tried to walk over to the breakfast bar and get me some coffee since I had travel lag. As I proceeded to walk over, she corrected me and said well you know our breakfast bar is only for a guest and I told her well is that the way you treat guest of your guess is that if they're on the highway and want some coffee you would deny them that??? at the end of the day I don't argue with people that have stick the hotel policies so at that point I just told her when my guest comes downstairs. Just tell her I'm in the parking lot. This was a very good learning experience because I actually had to work in the Jackson/pearl area in the next couple of days and this hotel reminded me where I'm not going to spend my money!!! Which is actually quite comical because my job actually pays for my hotels and I told them I would rather go down the street and spend more money if you treat the guest of your guest this way then this hotel is not welcoming enough and it doesn't deserve my hard earned cash. Thank you La Quinta you definitely knocked it out the park with this one!!!

I found SureStay by Best Western, in Jackson, MS to be a great budget place to get some sleep. My…read moreroom was clean, spacious, and the bed was comfortable. That was the main thing I needed. It's a bit interesting to get to because it's on the east side of the access road. But if you use your GPS, it will get you there about the time you think you've missed it. It is surrounded by industrial type businesses. There are no restaurants or stores within walking distance. However, within a short drive there are many shops and restaurants. The hotel staff was efficient. I cannot say the gentleman at the front desk was warm or welcoming, but he was efficient. Rooms open to the outside like a motor lodge. This one had been remodeled a few times. It did look nice and was clean. There is free parking, free WiFi, and a pool that looked well maintained. The room had sufficient lighting, and plenty of electrical outlets for charging devices, including some above the nightstands. There was a TV, mini-fridge, a small microwave, and a place for hang-ups (most people have a couple). The bathroom was equipped with dispensers on the wall for shampoo, conditioner and soap. Well, one had detached from the wall and was propped to the side. I bring my own, so I didn't use theirs. The hot water was hot as it should be. I did notice it seemed they use a water softener because I never felt completely rinsed. Some areas could be improved. In my room, some of the floor tiles were loose. There was an open space at the bottom of the door, as much as an inch, so that light from the outside shone through onto the floor. I put something in front of it to keep bugs from entering. The towels were quite thin and, if you want to wrap one around your waist, you had better be thin too, or it will reveal things like a hospital gown wherever you attempt to join the ends! In spite of that, I did get dry. Breakfast is a really big word for what is offered each morning. "Lthe ironicly named "continental" breakfasts are usually bigger. There was coffee, make-your-own waffles and mini-muffins. All I needed was coffee, and I make my own in-room, so I didn't care. Still.. the price I paid on Expedia was low, and I did sleep well. So, I was happy, and pleased with my stay.

What a horrible hotel. The floor in our room was dirty enough to turn my white socks black. One of…read moreour blankets was stained. There was a small spider web in the bathroom. The sofa with a pull out mattress was broken down and unusable. It was also disgustingly stained. It looked like they salvaged it from a dumpster. After 14 hours in the car all we wanted was the basics clean, comfortable, lights and AC. The AC worked most of the lights did not. And the room was NOT clean. The Surestay brand Best Westerns are always a crap shot but this was the worst of the worst I have stayed in to date. Most of the time when you have a complaint with a hotel it is something over looked or was unexpected or employee performing below standards. In this case this owner made the intentional decision to furnish this room with a disgusting sofa/bed. While this is not the first time I have found soiled sofa/bed in a Surestay it is the first time my party wanted to use the bed in the sofa. There was no way any of us wanted to sleep on it. Makes you wonder what they were passing off under the covers of the bed beds (insert horrified face emoji here). I wish Best Western would dump the Surestay brand it literally soils their reputation in the hospitality industry. I brought this up with Best Western corporate and they did give me additional points for the inconvenience but they did not give me the impression they were going do anything about the problem with this hotel particularly or with the Surestay brand generally. I got the song and dance that they can't force the owners to invest money in their hotels. Really!!! If you have no influence in that regard why let them use your name. Sorry but that dog don't hunt so speak.

We checked in and the person at the desk was very friendly. I asked for a late checked out and they…read moregave me one hour. The room was ok had two queens and one king beds. Beds where comfortable. Only issue was the floor was not vacuumed well there was paper on floor and plastic tag hanger. The breakfast was very good. There's plenty of parking.

As a travel healthcare worker, we landed to Mississippi late at night stranded with only choice to…read morestay here. The brand name used to be a nice place to stay but this place was beat down, lack of maintenance, has this awful smelling in the hallways. When, I spoke with the front desk staff, came to realize that they are owned by another owner and it crying for renovations. Hotel advertised on their website many false adds, like hot meals, clean pools. This is not true, there was nothing hot in that hotel, not even a coffee! They hand you a bag of luncheon with orange, snacks for breakfast. Coffee pot in the room is old, that we had to order out. Rooms was okay to stay when in desperate situations. Customer service was great, but they need to do more. It's not really too bad, just need some touch up and remove false adds on the website. We left and check in to another nicer hotel that actually serves hot breakfast with airport shuttle and amazing services. Be careful all and stay safe MI.

I expected more from an IHG property. The room appeared clean at first, but there was a lingering…read moremusty smell. The AC unit was loud and made it hard to sleep. The staff was polite and very helpful when I brought up the issue with the toilet not working properly. The front desk guy personally came up with a plunger, called someone for advice, and even watched a YouTube video while trying to clear the clog himself -- which I appreciated. However, he used all of our bathroom towels in the process of cleaning up, leaving us with nothing to use afterward. It also seemed like the room had already experienced a plumbing issue before we arrived. The bathroom floor looked freshly mopped, and the carpet just outside was damp -- my socks got wet walking around. It felt like the toilet had previously flooded and they were just trying to fill the room vacancy without fully addressing the issue. The area outside also felt a bit sketchy at night, which added to the discomfort. This is the third time I've had issues with IHG hotels, and I'm starting to worry that the quality of their properties is declining. I really don't want to believe that, but experiences like this make it hard to ignore. Not the worst stay I've ever had, but I definitely won't be returning.

Right when you enter the entrance door.. you'll be welcomed by this old smelly carpet…read more Rooms have sticky feeling floors The bed is so springy and hard

Disgusting, even by budget motel standards. Front desk lady was very rude and could'nt give a shit…read moreabout you. Room reeked of musty cigarettes and animals. Stains all over the bed sheets, looked like blood and piss. Crusty STAINED towels, loud old a/c. Sink broken. SOMEONES FOOD LEFT IN THE MICROWAVE And still charging over $100?!? No breakfast what-so-ever. Try literally anywhere else this place is rough

We stay at a lot of hotels and motels nationwide, and overseas. This was one of the worst. Open the…read moredoor, and immediately hit with a smell of animal urine and old musky smells. No free breakfast, and they charged $120. All the other hotels in the area offer a free breakfast. We stayed one night because we were exhausted from a cross country trip, and when we checked out the owner asked us to stay, and I stayed my complaints, and she said she could drop the rate! Well why didn't you do that last night. This is an $80 a night place at best.

This was the most disgusting hotel I have ever stayed at. Carpet was wet sheets and towels were…read morestained. So gross

There's blood on the curtains Snot on walls stains all on…read morethe chair Hair on the lamps the floors had PIZZA CRUST all over do not waste your money please don't come here it is EXTREMELY hot the beds are straight springs the bathrooms weren't the best but they werent bad

Only place I could find for work so came and checked in went to work came back and found plenty of…read moreroaches hiding in bathroom under sink and in the room in general nasty place! Wasn't even there for 6 hours and the worker was an asshole and told me pretty much oh well stay away