This is an older property, so the hot water and the heat sometimes take a bit to get going, but…read moreotherwise very comfortable. I like the layout, with cabinets I can open to see everything I have, or close to hide it. This works a lot better than drawers for me. I found the bed more comfortable than Hilton's for some reason. The staff here are absolute gems - helpful, knowledgeable, kind and welcoming. Their service made my time here exponentially better!

I had a great I stay at the Courtyard by Marriott in Hickory. It was easy to find just turn on the…read moreroad in between Wendy's and Chick Fil A. I wasn't sure what to expect from some of the reviews but I was warmly greeted when I arrived and asked what welcome gift I wanted. I chose the breakfast voucher. I was provided a bottle of water and given a layout of the hotel and even restaurant recommendations. The clerk saw that I had a feather free room request so put me in a feather free room on the 4th floor in the Dogwood Wing. So this saved me from sneezing all night and was much appreciated. The hotel is older but my room appeared updated and was clean. I could tell it was well maintained. The hotel is far enough away from I-40 that I did not hear any highway noise and got a wonderful night of sleep. Noise did start in the morning from construction next door but that is out of the hotel's control and I was awake at that point. So it didn't start too early. My room had a mini fridge and microwave. The water pressure was good. I liked the safety grab bar in the shower as I did almost slip on the PVC floor when it was a little wet. The hotel has a pool and hot tub as well as an exercise room but I wasn't there long enough to use either. I didn't care for the breakfast but service was friendly. I will skip that on my return visit on Friday. I was originally booked at the Fairfield as the Marriott site wouldn't let me book just a night at Courtyard but when I checked again it did. Since I was concerned with traffic noise I decided to do another night here as I enjoyed my stay and felt welcome by the staff. Second Stay: Check in was friendly but I wasn't given a bottle of water. I was put in the Cardinal Wing on the top floor and could slightly hear the traffic at times but the fan covered up any noise. The hotel was full or almost this stay so there was hallway noise and someone woke me up at 7am, so more soundproofing would have been appreciated. But I do like this hotel and will return again.

I'm not sure what you're looking for in reading a review on this hotel. Are you looking at the…read moreblock of hotels in the area and wondering which is the best? I mean, it's a mass market huge chain hotel! If you've stayed at one Hilton Garden Inn, you've stayed at this one. They're all the same, that's the point of the franchise, and honestly, that's why I stayed at this one. I know what I was getting into, and I know what it's going to be like. It was nice. It was clean. It felt kind of new. The staff seemed nice, but with app check in and check out, I never really had to interact with them much. But they were there and available if I did need something. So come on, stay at this hotel. It's nice.

I was struck by the beautifully maintained and clean grounds, building, foyer, elevators, rooms and…read morepool areas. the room layout was really different having two areas divided by a bathroom. The shower was clean with good water pressure and nice product. My only drawbacks were that the pool had a bit of a greenish tint and the beds were very uncomfortable. As a side sleeper, there was very little give in the firm spring mattress. Otherwise, an enjoyable experience

I will never stay here again, because of the Best Western Breakfast Buffet Police woman and the…read morecleaning lady with a plunger. When I used the bathroom toilet stopped up. Called the front desk and I was told there was no one on site to fix it. I said something had to be done. Front desk clerk sent cleaning woman with a plunger. Cleaning woman told me there was no MAN working that could fix it and handed me the plunger. I got it working. After THAT unpleasant experience I go to get "free breakfast for my sister and I. I didn't see the tray in my room, so I I covered it with plates, I got 1 bagel 2 pieces of toast, bowl of fruit, 2 muffins and a pastry, and some peanut butter, 1 applesauce. I got a few butters and jellies. I had to drive my car around because I couldn't walk that far. I wrapped up food and put plates on top and carried 2 plates to the car and came back to get bagel cream cheese, butter, jelly and cutlery on another plate. I dropped the Bagel. the woman stocking the buffet stood there and watched me fumbling to get the food out to the car, several staff were standing around and none offered to help me, the Buffet Police Woman only came over and yelled "That is messed up" and then said that I needed a tray and told me that that was the tray in my room was for then she insinuated I dropped bagel because I had too much food, she then told me loudly that she saw me carrying food out to the car and that there were other people wanting to eat and that I shouldn't have taken so much food. I told her I was getting it for 2 and I didn't get that much. I then listed the items, she interrupted me screaming at me God Bless You, God Bless you, you have a blessed day, she created a big scene over a dropped bagel. It was such a strange and unpleasant experience. I was in shock. It ruined my morning. I got back to my room and was shaking and upset and I couldn't even eat. It was so humiliating and she was wrong. I didn't feel well anyway, I stayed an extra night because my sister and I were not able to drive home today. Then I get yelled at by the hotel staff for dropping a bagel I am a 60something year old woman who weighs 90 pounds, I am no glutton. It was very shocking and rude. She will be the reason I will never stay at another Best Western again in my life. I will stop at another stop through town the next time in another hotel, but it will never be here at Hickory Best Western again.

We have stayed here a couple times over the years for various events. In almost all cases, the stay…read morewas above average. There is easy access to I-40 as well as many restaurants nearby. The staff has been very helpful and friendly. The rooms are clean, even if they are a bit older. The bed is comfortable. the pillows are half-size, but there were four on the king size bed. The outside ground floor rooms offer easy access to your vehicle for unloading/ loading. The upper and interior rooms would require additional walking, so plan accordingly depending on your needs. the noise level on rear (not facing interstate) was low, so this is the side to request if available.

Great Location | Comfortable bed | Air conditioning is centered controlled so you can't change the…read moremode | You can hear the train since the railroad is very close. The main reason I recommend this place is the location. You can walk to downtown to restaurants, coffee, ice cream, bars and other shops. Everything just a quick walk away! The path that goes next to the railroad is the Hickory City Walk. It's pretty nice and illuminated so we felt pretty safe walking back and fourth. The room was pretty nice and the bed was comfortable. It had a queen size bed, a mini fridge, tv, coffee machine and mugs. The floors aren't carpet so it was great! The bathroom was nice but the shower could use more pressure. They had towels and toiletries available. Our room was on the bottom floor and my husband said that you can see movement inside the room from outside because of the window when the lights are on so it needs a better window cover for more privacy. There are free parking spots next to the Inn but for some reason we were told to use the one across the street next to the Warehouse 18. Some of our friends parked in front of the Inn and it was fine. The Inn is next to the railroad so you will hear the train. When we stayed there, the last train we heard was around 9/930pm so it didn't bug us. There's a common area with a kitchen and tables. We didn't use it but it's cool that they had it. The air conditioning is central controlled so you can't change the mode. They have extra blankets available in the common area if you get cold. Overall it was a good stay. The location is really the best! Definitely coming back here next time I go to Hickory. Some walking distance recommendations: Breakfast: Taste Full Beans or Notions. Dinner: Vintage House Lunch / Bar: Olde Hickory Station Dessert: Carolina Crafted (they also sell candles) For kids: Lowe's Foods City Park Other recommendations: Food: Mas Amor Cantina, Charolais Steakhouse, Boca, Fourk, Standard Oyster Co (they had NC oysters for $1). Utterly Delicious Homemade Ice Cream and PuttPutt.

Convenient, clean and delicious breakfast. Close to stores and restaurants. Friendly staff…read more Conveniently located near the spa and highway. I'd stay here again and I highly recommend it.

We checked in after a late night of driving for just one night on our way to Asheville. The lady at…read morethe desk was nice and got us in quick. Room was not too expensive and was very clean. They gave us a king size bed and spacious room. Bathroom, sheets and room were very clean. Highly recommended!

The Fairfield Inn in Hickory was a nice place to stay. My room was quiet but I wasn't on the side…read moreclosest to the highway. I didn't hear much traffic noise from the parking lot so it is likely far enough away from I-40. The water pressure was very low so that was disappointing. There were not many outlets near the desk. The only one I could find was behind a piece of unmovable furniture so it was hard to maneuver the plug in the top outlet that I didn't attempt the bottom one. The room had a microwave and a refrigerator. Breakfast was great with many options. I hadn't seen the salsa or shredded cheese before. There were a lot of topping for the waffles and oatmeal as well. Staff was friendly and actually asked what I wanted for the welcome gift. There was a good selection of tv stations. Carrabba's was walking distance from the hotel but the better non-chain restaurants are just a few miles away in downtown.

Good, convenient to everything, dining options plentiful, with a few disappointments…read more Whoever set their their breakfast/all-day coffee instructions is not a coffee drinker. The coffee is incredibly weak, and consistently weak, so it's not just one person. Good coffee, but weak. Breakfast was quite good, if unimaginative, and plentiful when I was there. Two things about the sleeping area. First, the lighting is ATROCIOUS. Foyer light, one light between the beds, with reading lights on the outside of each double, one over the easy chair, and one minuscule desk light for the desk. The desk light wasn't movable, but since the only way to plug in my laptop was to strreeeeettttch the cord to a single available outlet, it was at least positioned where it needed to be. Hotel lighting is notoriously bad, but this was the poster boy. The mattresses are on platforms, but with no lips, so sitting on the bed can cause the mattress to shift by 6" or more. The platform is a knee magnet; I have bruises from hitting it. And the bathroom -- not bad, but the tile floor is icy (1st floor) and the water pressure inconsistent. No exhaust fan means showering with the door open or waiting 15 minutes for the mirror to clear after showering. Towels, while thin, are at least nicely sized. All minor things, but together they truly lessen the Fairfield experience I expect.

I had a fabulous stay at Hickory Mart. I have not stayed at a Holiday Inn property since I was a…read morechild. This location exceeded my expectations. This location is perfect ! It's located next to Valley Hills Mall and there is so much within walking distance of the hotel. Lots of dining and shopping ! We were in town for a AAU basketball Tournament weekend Downtown. Our hotel was about 17 minutes from our tournament gym. We checked in Saturday evening and the front desk reception staff were terrific. I texted the front desk prior to arrival via the IHG app and Deirdra's response was very prompt with assistance. Our room was on the 2nd Floor, so it was perfect. Quiet, Non-Smoking and fresh carpet. This hotel smelled amazing ! We settled down comfortably for a restful night's sleep. I was really pleased with how quiet our floor was despite the property being located off a main highway. We went down to the dining area for the complimentary Breakfast Buffet at 8 a.m. and the buffet was plentiful. The dining room staff are amazing. My daughter decided on pancakes, a cheese omelette and bacon. I had breakfast potatoes, bacon, pancakes, a western omelette and coffee. Everything was great. I took an Orange to go for a snack. There was hot/ cold cereal, yogurt, bagels, toast and cinnamon rolls as well. I highly recommend this hotel for your family's stay in Hickory. I look forward to returning.

I stayed here for a work trip on Thursday evening. I've been staying at Holiday Inns more because…read moreof their cleanliness, thoroughness, and overall attention to detail. I find that they are consistent across the board and provide everything I need for a successful stay-this visit was no different. It was conveniently located next to several restaurants, shopping centers, and right off the highway. Maddy-the check in person was very kind. She offered restaurant suggestions and even checked on me later in the evening to make sure I was satisfied with my room. I loved that the room had an Ethernet cord on the desk-such a nice added feature for those working remotely who need it. I would definitely stay here for future stays.

I want to start off my review that I am an IHG member (part of the Holiday Inn hotel line). If you…read moredon't have a free membership reward started for hotels I would recommend because it can save you money in the long run. Now for the review, we hadn't stayed here before and came in at 2:30 on Saturday, check-in is at 3:00. We asked to check in and the front desk clerk said they didn't have the room we selected (ground floor with direct access) clean. She said they could upgrade us to a suite at no extra cost. Partly because we had the IHG membership (again it is free). The suite had a separate seating area with couch, kind of dated on the couch and chairs plus a dining table I guess if you need it. The king bed was nice and we didn't have any issues with the room being unclean. I am knocking off one star, this is kind of my fault for not checking, but there is a raceway in Hickory and on Saturday between 9 PM and 11 PM there were cars racing around the track making a lot of noise. Other than this the stay was great.

Customer Service there is a joke. Had a reservation through…read morea 3rd party, they couldn't find it. 3rd party contacted property. They still wouldn't verify. Wasted an entire day off of driving and dealing with this poorly ran property. I DO NOT RECOMMEND Spoke with General Manager, who was a joke, offering no resolution and a half ass apology. Spoke with the Hotel Group. Not much better. Don't waste your money here or any IHG property

I've been staying here for 3 months, Monday - Thursday for work, and I've never had an issue here…read more Front desk staff are absolutely wonderful, no matter what time of day. They have always been willing to help out, anytime I needed anything. I am proud to be able to have found this place while working in the area.

Run! This hotel is so outdated. As soon as we walked into…read morethe lobby, the smell of Lysol and bleach burned the insides of my nose. The lady checked us in and we went up to our room. As we got to the second floor the smell was even stronger. The Room. Disgusting The room smelled so bad! Like urine mixed with bleach Lysol and cigarettes. Mind you they have a sign saying you can't smoke and will charge you a $250 fee. My sister opened the windows and turned on the air conditioner to see if it'll help get rid of the smell. But it didn't so I ended up going back down stairs and asked to cancel. I booked this through a 3rd party and didn't have issues canceling and getting a refund. I can't believe this place is rated 4/5 stars!

This is one of the best hotels i have ever stayed at, very nice that its off of i-40 exit 128…read moreAmazing staff and great customer service and some super tasty breakfast nice rooms and there pool is amazing too we have been staying since 2017. Despite out last visit November 9 2025 this place has people in the back sleeping and drinking all night And some music throughout the night all though it was a good stay that is the only thing i have to say

Clean and all of the staff was accommodating. I have to recognize Rob at the front desk. Always…read moresmiling! Love that. When your staying from out of town and had a long day of meetings it is so nice to see such a happy kind person. Thank you Rob.