The location is very clean and organized. The staff were friendly. The breakfast included was…read moresolid. One day there was bacon and a different day there was sausage links and turkey sausage patties. The kids really liked the pancake machine. The room was clean and comfortable but the unit ac/heat control was a small issue. I could not get the fan to stay on which for people that need that white noise made it a rough night to sleep. Would definitely stay again if I pass through Franklin again.

The phone call that I placed to the hotel to ask a question (before ever staying) is the reason for…read morethe one star review. I called and there was no greeting, just "Can you hold?" I said yes. I was immediately disconnected. I called back several more times, only for the phone to be picked up, no one spoke, and then I would be disconnected. When Jessica finally answered again and asked if I could hold, I again said yes, but that I kept getting disconnected and didn't know why. She responded in a completely hateful and unprofessional tone "Well, I'm busy with customers right now. Can you hold?" I hung up and have no intent on calling back or visiting.

Not the best Comfort Inn we've ever stayed at. Rooms were in need of updating. Walls had paint…read morepeeling, floors were dirty, bathroom was dirty when we got there. Had to scrub the bathtub clean ourselves. Front desk staff was so kind and friendly. Housekeeping would only give us more towels if we have them back the ones we had...they didn't want to give us more. Probably wouldn't stay at this particular location again.

Nice location outside the hustle and bustle of Nashville and Bowling Green. Very friendly and…read morehelpful staff. A few challenges with amenities like AC and TV.. and breakfast was very disappointing. Not a bad spot.

We were traveling back to Indiana and found this hotel online. It looked nice and had good reviews,…read moreso we booked it. When we arrived, the hotel staff were very friendly. The halls & carpet were clean. The room was absolutely wonderful! Clean & modern! Attached to the hotel is the Mint casino. We will definitely stay there again!

I was hoping someone would give me a call as I have spoken at length to 2 different people who told…read moreme they would contact the asst GM/GM. It has been 4 days since my stay. So, I will not be staying there on my return home and will be leaving rating. Was yelled at by the security guard as I arrived. He said "don't leave your kids in the car" as I was asking where to check in. By the way the "kids" were with their mom in the air conditioned car. Then the rudeness of the bartender as my girlfriend tried to get a cocktail. I'll stop there. Be aware ! Room was nice.

What an amazing hotel and great value!! Staff was wonderful and the kitchenette was perfectly sized…read moreand equipped.

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

Stayed at the Shaker Tavern early September 2013. I gave it a full five stars. Lots of history -…read moretavern is 150 years old. No alcohol - just an old Inn, a bed and breakfast. The breakfast was great, the inn keeper very hospitable. Rooms were comfortable and what were expected in an old hotel. Not recommended for old people who can't haul a suitcase upstairs - all rooms on second floor. The railroad tracks are 20 feet outside the front of the property and they do blow their horns early in the morning but it adds to the ambiance. We sat on the front porch until dark talking about our visit to the Shaker Museum. Too bad there isn't any Shakers left in Kentucky - they didn't believe in having sex so without offspring they simply died off and that was the end of them and their religion.

Originally booked from April 1-8 but left on the 5th. The first room had a used washcloth hanging…read morein the shower, a couch full of white stains, and a lamp with no bulb. After my mom called to complain, they moved us to another room--only to find a toy car next to the bed (clearly not vacuumed), a pull-out couch covered in yellow and red stains, crumbs, and no bedding. The business center was used for storage, the pool was closed, breakfast was mediocre and repetitive, and worst of all--a roach crawled on the wall near our clothes. Completely unacceptable.

I'd rate the hotel a 3 but the staff was a 5*****! Lynette, Destiny and Beverly are awesome. They…read moretruly made our stay feel like home! Breakfast was a huge benefit as well, as there are virtually no restaurants or fast food in the area.

We was hugely surprised at this location, quality, cleanliness, and appearance. Despite some of the…read moreother previous reviews. I don't think it gave this location justice. We arrived about 8pm.. for a quick turn around trip. Sun-Mon. The night manager was welcoming and accommodating. Morning desk person friendly too. We was promptly checked in and given a room on the second floor. No problems with traveling with 2 crated pups. Only 2 floors here and stairs led up to our room. The room was Super Clean. Laminate floors, clean bathroom, clean linen. Soft bedding and fluffy pillows and a tv with cable, desk and chair. What more could you ask for?. We were good, content and comfortable all night. There are also gas station/stores right next door and across the street, with attached fast food places.

We stayed at this Red Roof again a few weeks ago while at the races at Kentucky Downs. It's…read moreconvenient and clean. We knew what to expect. However, they gave us a Superior King instead of the two beds I originally requested. An arbitrary decision by them, apparently. The problem was, we were three. The hotel was sold out, so we had to sleep in the one bed. More like hardly sleep. Just be sure you tell specify what you want, and no changes. 87

Super CLEAN! Very NICE & Affordable! New queen size mattresses - highly recommend!…read moreFreshly painted upscale feeling and appeal! Conservative feeling! Beautiful decorations in rooms.

I will never know how their rooms were because I could not get one. I tried practically all…read moreafternoon to pay for a room for one of our drivers with a pet fee. The service desk rep told me she didn't know how to do that, I would have to wait for a manager who would return by 3:30. I called back three times after 3:30 and he still was not in. I asked her for an email or fax I could fax the authorization for the cc to and she told me she didn't know either one! She took my name and number and told me he would call as soon as he came back. At 5 p.m. I was getting ready to leave work and called again, this time the attendant I had been talking to had gone home for the day and the new one on duty told me the manager would not be back. All this time I had the driver waiting in his truck in the parking lot. I finally cancelled and made an immediate reservation at the Red Roof Inn with absolutely no trouble! They were very accomodating! Super 8 was the most unprofessional setup I have ever experienced. Never again!

Your basic discount chain motel…read more Quiet for being proximate to the freeway, but not nice or even clean. We found easily cleanable stains on the walls and the carpet was rather nasty. Mattresses were tired, too. Slightly pitted and groany (is that a word? It should be a word) when moving on or off the bed. There look to be better options in the area. Pass.

room was good, fridge didn't work, no blankets on sheets, at check in i paid with my card I…read moreunderstand showing my id but my husband also had to show his, but not my son . free breakfast was an apple frozen thawed waffle and some cereal . nothing was restocked and we got in there at 730 am

The floors, bedding, and bathroom seemed very clean, however, the room smelled bad upon entering…read morelike it was a smoking room in the past. The air was off so that didn't help. Once we ran the air, the smell was less noticeable. Pool was clean. Breakfast was about the most minimal I've seen... no yogurt, boiled eggs, or bananas. Two types of cereal, bread, bagels, muffins, and individually wrapped danishes. For the price, we'd return.

Mildew smell that will not go away when AC is on. Asked for another room but the front desk is…read morestating they are fully booked but the parking lot is pretty much empty. I have been here one night so far and I have reserved two more days. I guess I am going to sleep in a hot, unventilated room, because the windows do not open.