This IHG hotel is conveniently located minutes from Kentucky Downs Racetrack. Extremely clean and…read morecomfortable room. Extra large king bed and even a chaise lounge to relax on.. Breakfast and, if you need coffee at any time, it's available for you. A very good choice in Franklin. 92

Very disappointing experience. After traveling for about 10 hours, we arrived tired and ready to…read morecheck in. Despite there being two check-in areas, we weren't even acknowledged until I approached the desk and greeted the employee myself. I was then told she "doesn't like to tell guests to move." A simple acknowledgment that we were standing there waiting would have been basic customer service. Later that night, around 11:50 p.m., guests were outside on the pool deck directly outside our window talking, laughing, and being loud. I called the front desk and was told there was no closing time or quiet time for the deck, but they would ask them to quiet down. Twenty minutes later, nothing had changed. When I called again, I was told there was nothing they could do, but they had complimentary earbuds available. Offering earbuds instead of addressing excessive noise directly outside a guest's window around midnight is unacceptable. Between the poor service at check-in and the way the noise complaint was handled, I would not recommend this hotel and will be contacting Holiday Inn/IHG corporate about our experience.

Not the best Comfort Inn we've ever stayed at. Rooms were in need of updating. Walls had paint…read morepeeling, floors were dirty, bathroom was dirty when we got there. Had to scrub the bathtub clean ourselves. Front desk staff was so kind and friendly. Housekeeping would only give us more towels if we have them back the ones we had...they didn't want to give us more. Probably wouldn't stay at this particular location again.

Nice location outside the hustle and bustle of Nashville and Bowling Green. Very friendly and…read morehelpful staff. A few challenges with amenities like AC and TV.. and breakfast was very disappointing. Not a bad spot.

We were traveling back to Indiana and found this hotel online. It looked nice and had good reviews,…read moreso we booked it. When we arrived, the hotel staff were very friendly. The halls & carpet were clean. The room was absolutely wonderful! Clean & modern! Attached to the hotel is the Mint casino. We will definitely stay there again!

I was hoping someone would give me a call as I have spoken at length to 2 different people who told…read moreme they would contact the asst GM/GM. It has been 4 days since my stay. So, I will not be staying there on my return home and will be leaving rating. Was yelled at by the security guard as I arrived. He said "don't leave your kids in the car" as I was asking where to check in. By the way the "kids" were with their mom in the air conditioned car. Then the rudeness of the bartender as my girlfriend tried to get a cocktail. I'll stop there. Be aware ! Room was nice.

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

What an amazing hotel and great value!! Staff was wonderful and the kitchenette was perfectly sized…read moreand equipped.

Stayed at the Shaker Tavern early September 2013. I gave it a full five stars. Lots of history -…read moretavern is 150 years old. No alcohol - just an old Inn, a bed and breakfast. The breakfast was great, the inn keeper very hospitable. Rooms were comfortable and what were expected in an old hotel. Not recommended for old people who can't haul a suitcase upstairs - all rooms on second floor. The railroad tracks are 20 feet outside the front of the property and they do blow their horns early in the morning but it adds to the ambiance. We sat on the front porch until dark talking about our visit to the Shaker Museum. Too bad there isn't any Shakers left in Kentucky - they didn't believe in having sex so without offspring they simply died off and that was the end of them and their religion.

Originally booked from April 1-8 but left on the 5th. The first room had a used washcloth hanging…read morein the shower, a couch full of white stains, and a lamp with no bulb. After my mom called to complain, they moved us to another room--only to find a toy car next to the bed (clearly not vacuumed), a pull-out couch covered in yellow and red stains, crumbs, and no bedding. The business center was used for storage, the pool was closed, breakfast was mediocre and repetitive, and worst of all--a roach crawled on the wall near our clothes. Completely unacceptable.

I'd rate the hotel a 3 but the staff was a 5*****! Lynette, Destiny and Beverly are awesome. They…read moretruly made our stay feel like home! Breakfast was a huge benefit as well, as there are virtually no restaurants or fast food in the area.

We was hugely surprised at this location, quality, cleanliness, and appearance. Despite some of the…read moreother previous reviews. I don't think it gave this location justice. We arrived about 8pm.. for a quick turn around trip. Sun-Mon. The night manager was welcoming and accommodating. Morning desk person friendly too. We was promptly checked in and given a room on the second floor. No problems with traveling with 2 crated pups. Only 2 floors here and stairs led up to our room. The room was Super Clean. Laminate floors, clean bathroom, clean linen. Soft bedding and fluffy pillows and a tv with cable, desk and chair. What more could you ask for?. We were good, content and comfortable all night. There are also gas station/stores right next door and across the street, with attached fast food places.

We stayed at this Red Roof again a few weeks ago while at the races at Kentucky Downs. It's…read moreconvenient and clean. We knew what to expect. However, they gave us a Superior King instead of the two beds I originally requested. An arbitrary decision by them, apparently. The problem was, we were three. The hotel was sold out, so we had to sleep in the one bed. More like hardly sleep. Just be sure you tell specify what you want, and no changes. 87

Super CLEAN! Very NICE & Affordable! New queen size mattresses - highly recommend!…read moreFreshly painted upscale feeling and appeal! Conservative feeling! Beautiful decorations in rooms.

I will never know how their rooms were because I could not get one. I tried practically all…read moreafternoon to pay for a room for one of our drivers with a pet fee. The service desk rep told me she didn't know how to do that, I would have to wait for a manager who would return by 3:30. I called back three times after 3:30 and he still was not in. I asked her for an email or fax I could fax the authorization for the cc to and she told me she didn't know either one! She took my name and number and told me he would call as soon as he came back. At 5 p.m. I was getting ready to leave work and called again, this time the attendant I had been talking to had gone home for the day and the new one on duty told me the manager would not be back. All this time I had the driver waiting in his truck in the parking lot. I finally cancelled and made an immediate reservation at the Red Roof Inn with absolutely no trouble! They were very accomodating! Super 8 was the most unprofessional setup I have ever experienced. Never again!

Your basic discount chain motel…read more Quiet for being proximate to the freeway, but not nice or even clean. We found easily cleanable stains on the walls and the carpet was rather nasty. Mattresses were tired, too. Slightly pitted and groany (is that a word? It should be a word) when moving on or off the bed. There look to be better options in the area. Pass.

room was good, fridge didn't work, no blankets on sheets, at check in i paid with my card I…read moreunderstand showing my id but my husband also had to show his, but not my son . free breakfast was an apple frozen thawed waffle and some cereal . nothing was restocked and we got in there at 730 am

Super clean room ! Good location, right off 65! Staff was very kind and helpful ! Definitely a good…read morestay !!!

The floors, bedding, and bathroom seemed very clean, however, the room smelled bad upon entering…read morelike it was a smoking room in the past. The air was off so that didn't help. Once we ran the air, the smell was less noticeable. Pool was clean. Breakfast was about the most minimal I've seen... no yogurt, boiled eggs, or bananas. Two types of cereal, bread, bagels, muffins, and individually wrapped danishes. For the price, we'd return.