I don't normally stay at Holiday Inns bc I have so many Marriott points. We were on 81 and needed a…read moreplace that was convenient to the highway. We were sooooo pleasantly surprised. Arrived at midnight and staff was very nice. Room was clean and fairly updated. Pros: Clean Nice toiletries - Bath and Body works brand Friendly staff - especially the woman at breakfast and cleaning staff Decent free breakfast. Typical continental breakfast. Two queen beds for less than $130.00 including tax. Good value! Con: Wallpaper on wall in bathroom peeling from Shower steam Sink in bathroom so need to have multiple people in bathroom at one Time Really good choice and I highly recommend if in the area.

The renovation and breakfast saved them. If you are passing through, it's clean enough. That said,…read morethe walls are thin and it's overpriced for what you get. I overheard the older woman at the desk making fun of patrons while I waited for help. The breakfast staff however was amazing! The omelette as good as a diner and the coffee hot!

Needed a stop on the way back home so we found this BW. It's a nice hotel and very clean . The area…read moreis good and alot of stores and restaurants in the area. Price was a bit on the high side but it was last minute . The clerk at the desk at check in was very nice . Free breakfast 6-9 . Will keep this one in mind on my next trek to the north .

Truly a wonderful manged establishment. Clean rooms. Great staff and very convenient to Route 81…read more I would return here again when traveling where I need to break a day of travel up. The breakfast was not grest but it was adequate. Many nearby restaurants augmented our stay. Truly worth the stay!

Clean and accommodating! Rooms were large and nicely appointed. Breakfast was a lovely addition.read more

With a big winter storm hitting Roanoke right now--snow, ice, flights canceled, travel chaos--this…read moreSpringHill Suites by Marriott Roanoke North is the #1 choice hands down. Wonderful well-rounded breakfast ready every morning to fuel you through the cold. Tommy in the kitchen is incredible: extremely knowledgeable about the area, insightful tips, and pure kindness--she genuinely scales your Roanoke experience for the better. Family-oriented, watchful staff always ready to keep guests safe, secure, and fully in the loop during bad weather. Guests are treated like kings and queens--no dishonest availability games like some competitors pulled on me. Repay the kindness: book here over anyone else. Clean, comfortable, reliable--perfect refuge in the storm. This place deserves to dominate bookings. Highly recommend!

Very clean and comfy stay. They have an exceptional employee named Haven. She does a great job.read more

The room was nice. The breakfast food was good. The staff was extremely kind & very helpful! The…read moreshower was more than adequate. The bed was comfortable. Cleanliness was maintained.

I stayed here overnight for a Virginia Tech football game in the area, looking for an inexpensive…read morehotel with decent reviews online (the booking was relatively last minute). While it is a bit far away from Salem/Roanoke (where the rest of our party was staying) the savings were worth the extra 10 minutes on I-81. It is located right off of the interstate but far enough away that we hadn't heard any of the traffic coming from the highway. We arrived in town around noon to find the front desk clerk unfortunately having to turn away someone who had not made a reservation because the hotel was completely full. (Guess it isn't too far from Tech for some folks, after all!) We couldn't check in until 3PM, but by that time we would be at the game and wouldn't be back until late that night. I was apprehensive but everything worked out well: we came back close to midnight and there was still a perky front desk clerk there who processed our reservation in no time. The hallways seemed nice but nothing spectacular, a typical chain motel off of the highway. But the rooms themselves were gorgeous: clean, ordered, and homey, our room on the second floor had wooden beams running along the ceiling and attractive, modern furniture/bed dressings, definitely feeling more upscale than you expect from a Super 8. The bathroom was clean and inviting, with complimentary toiletries, and while we didn't use them, there was a fully stocked coffee maker and an iron in the room as well. There was an unexpected amount of comfort and style at this hotel, especially for being one of the "lower" national hotel chains. It's more than perfect for the Hokies fan booking a room in a pinch.

Warning: COCKROACHES (definitely NOT water bugs), BROWN WATER, AND NO REFUND…read more Booked a stay here for a accessible King room with pull out sofa bed on Expedia all to celebrate a Birthday. Upon arrival the building does NOT look like the photos as they are currently under construction. I was told the room we booked was not even available and was given a queen room. I needed a king size bed so my infant can be in his travel bassinet on the bed with me and my husband. I needed an accessible room for my husband. After 2 room switches we were given an accessible king room. Got into the room and was a bit wary due to the smell. The window appeared to be missing drapes to darken the room completely. We began to unpack and I pulled out my baby's food to heat it for him and as I went to grab his bib my husband saw a cockroach. We immediately knew we could not stay as my toddler was going to be sleeping on a blow up toddler mattress on the floor. We spoke with the attendant at the front and they were unaware of the cockroaches. We let them know we were packing back up and finding a new hotel. My daughter needed to potty and we saw the water was brown, definitely not from rust either. The water from the faucet was also brown so we used the hand sanitizer I brought. Upon leaving the bathroom we saw a second cockroach (my husband got a photo of it when he tried to get a picture of the toilet water). Comfort Inn down the road is where the person at the front desk recommended and it is MUCH better and FREE FROM cockroaches. We are currently mid complaint process via the BBB. I've shared the photo we have with them and am now sharing it here.

Leaning between 3.5/4 Bright and cute lobby, nice little snack and drink area. The lobby was clean,…read morehas a sit down area and pool table. Staff is friendly and accommodating. The fitness center is small and clean. I was skeptical about the cleanliness of the room do to other reviews but the room was very clean. It is very small and does not have dressers, just wall hangers and open closet.. The bed is super comfortable and the room has a very large TV. Couple dings on the furniture and small stain in the shower, but I think it's a permanent stain. Super bright lighting and an annoying curtain. There is a complementary breakfast. The breakfast is what you would expect from a free hotel breakfast. Bagels, breads, eggs, sausage, cereal, oatmeal, yogurt and 2 machines that made almond joy or smores mini pancakes, along with a topping station. Husband said eggs were decent and sausage grew on him. Bagel was dry but edible. Overall Cleanliness 4.5/5 Room Cleanliness: 4.5/5 Value: 5/5 Food: 3/5 Room accommodations: 2/5

As a Hilton member this was our first stay at a Tru property. I wavered between a 3 and 4 star…read morerating mostly because we are so used to the higher end options. But because the reception staff were so great , everything was sparce but clean and it was very convenient to our travels I went with 4. The walls are quite thin and it feels like they are geared for workers and families on a budget. The bed was comfy so also a plus. Enjoyed a quick free breakfast before checked out.

This hotel is in a quiet area yet not far from shopping or restaurants. When checking into the…read moreroom, it was quick and the front desk clerk accommodated us on floor preference. Entering the room we were so pleasantly surprised. The room was so big and very clean. I'm not sure if its new or newly renovated but it is updated and very modern. It does have a small microwave and fridge for guest convenience. There is a work desk and clothes closet. I would definitely stay here again. They do also have a pool, workout room, free breakfast for guests and warm cookies in the evening.

If I could give 0 stars, I most certainly would!…read more 1 - Staff issues - Severe attitude problems and MAJOR unprofessionalism. Told a lie that they always let us check in early but have only done so ONCE. Why lie about something so minor? That made me very upset. If there is one thing I do not like, it is when people tell stupid lies. The person who told this lie is Shaquita. 2 - Snow incident (01.04.2026) - Called my hotel room and Asked me to move my car to a specific spot (that they chose) so the man could clear out the snow in that area. I go to move my car to the exact spot they tell me to, but the entire area is covered in ice. My partner and I are both disabled. To ask us to park in a specific area that is covered in ice is not only idiotic, dumb, ignorant, but immensely dangerous and unsafe. I called the front desk to say I am unable to park there and explained why. They asked me to park my car randomly in the middle of the entrance way and leave it there while the man finishes clearing out the snow. To ask me to leave my car on an ice filled entrance sitting up on a slight hill is again idiotic, not smart and unsafe. Not to mention, I am not leaving my car parked in the middle on an entrance just because you tell me to. I told her no, I would not be doing so and the fact that the have me out on the ice trying to find a safe place to park is a SERIOUS issue for me. So, they said I can park in one of the electric car spots (that was clear of ice). So, I did. But the fact that all of that even took place was VERY unnecessary and stupid. Who does all that? Even the man plowing the snow said to me they are dumb and have no clue what is going on. 3 - Missing tissues from tissue box (weird) - In the bathroom was a tissue box that gave the appearance that it was filled with tissues. When I go to pull a tissue out, only 2 come out and the rest of the box is empty. LAZINESS! 4 - Loud Music Incident @ 2 am (02.27.2026)/Laziness of front desk night staff (Tony). We called our 1st night to complain at a little past 2 am that there was a car parked directly in front of our room blasting their music. The music was insanely loud. I was severely sick, could NOT sleep and barely even think straight because the music was so loud. He stated he would handle it. The music continued....then stopped...then started again. I called a 2nd time to complain. As I was complaining, my partner was already on the phone with the police submitting a complaint and asking them to come handle the situation. Tony nonchalantly claimed he was going to call the police. He told his manager that he called the police, but we firmly do not believe this. The police came right after WE called them, not him. 5 - Breakfast was horrible and disgusting. Please don't bother! 6 -They tell lies to protect themselves and make them look innocent. Please do NOT believe any lies or responses they put under my review. I have nothing to gain by lying. I am sharing MY TRUTH with all of you to give you a warning of the type of establishment this is. 7 - Agreed to give us a FULL refund but charged us for the 1st night of the loud music incident. So, we received less than they promised. We were so upset, but very OVER this situation, so we just took what they gave us as a credit and kept it moving. I am NOT arguing with idiots! 8 - Property Mgr (Kierra) was SO upset and bothered that we complained about the loud music incident that she literally walked off while we were verbalizing our complaint to her. This is BEYOND unprofessional, immature, and a horrible way to treat customers and a bad way to handle business. 9 - The wrong people are handling this property. I am a STRONG believer in professionalism yet there is absolutely none here. 10 - We only stayed here because it is pet friendly and an excellent location(right off the highway). Otherwise that's it. 11 - We've stayed numerous times and have given them lots of money so to be mistreated this way is insane, disheartening, disappointing and just not worth it!!!!!!! DO NOT STAY HERE AND SUPPORT THiS BUSINESS. THEY DO NOT DESERVE YOUR HARD EARNED $$$$.

Friendly staff, clean room, and nice indoor pool and gym for a small hotel. Breakfast area was…read moreclean and well stocked. Convenient location off the main highway just enough to reduce traffic noise. Could use a little attention to detail.

Clean, convenient location, pet friendly- perfect for those of us on the road…read more Breakfast offered provided many options to fuel us for our upcoming drive. Beds were comfortable, towels were soft and water pressure was fine. In summary, good stop for both us and our four legged friend.

Room 108 clean, quiet and Non Smoking. The room had microwave, small refigerator and coffee maker,…read morebut no coffee. The A.C. unit put out cold air, but did not get the room cold the way I like the room to be. The sink was slow to drain Shower bathtub walls discolored, looked like the were regrouted, but a poor clean up job. The beds are comfortable got a good night sleep. No indication of bedbugs. No sign of insect problems. If you have multiple electronics you will need a power strip. The parking lot is large enough to walk around to get some exercise. Kroger groceries is right down the road half a mile in a plaza. If you find problems with the rooms inform the front desk so they can take care them. Make America great.

This definitely ain't the Ritz, but it was doable for a couple nights. First of all, we had…read moreoriginally booked two non-smoking rooms. When my boyfriend's mother noticed an email she had received saying we had been booked for smoking rooms, she calls and tells them that we wanted the non-smoking. They said they had switched it and had told us this in person when we got to the front desk, however we were STILL put in smoking rooms. The rooms are super dingy. Scrapes and scratches all over the walls, ceilings and furniture, with an overall tacky look. I will rave about the bed though, it was VERY comfortable and one of the few good things about this place. In our bathroom, we were missing a shower knob, therefore we could not take showers..once we left the room for a bit and came back, there was a wrench on where the shower knob should have been, so we could just turn the shower on with the wrench??? lol. The funny thing was that we had not even told them about this issue yet, it was as if they has already knew and were a little too late on fixing it. I felt pretty unsafe here. There were a lot of sketchy characters hanging around the outside and I refused to walk around at night. The staff that we encountered were a bit odd as well. While we were in our room, a lady knocked on our door to give us some new towels. She was very sweet, but I had a hard time figuring out that she was an employee since she showed up at our door in a tank top, jeans and flip flops. This hotel seems to be a big destination for hikers since the Appalachian Trail is right outside from here, which then I could understand that this place would be a good fit. For a vacation, go elsewhere......

Stayed at this hotel during the First Annual Freedom Fest at New Freedom Farm, it was spacious,…read morebeds were comfortable, but when you ran the water in the tub it smelled like a sewer. Then there were the spiders and the spider webs behind the entry door and on the other side of the window. The corners were full of them. Just hope somebody does a bettter job of cleaning this room. Didn't try the breakfast wasn't interested in what they were offering. Debbie K.

This place stinks! Literally when I entered room 109 the smell of BO was very present. I would…read morerecommend the hotel replace the carpet in this room. The room was in poor condition with dirty walls and floors clearly present. Probably the worst shower I've ever experienced with a small weak stream of water exiting the shower head. We had to put our heads under the spigot just to get the shampoo out of our hair. I recommend replacing the shower head. There is a ton of water pressure available. The head is simply poorly constructed & ancient. Frankly, I would have happily paid 35. more to stay up the street if I had any idea how bad this place would be. The breakfast was ok and the bed was ok even though it was older and on the hard side. There is no way I'd ever visit this place again. The product is the brainchild of an obvious skinflint who with their short sightedness has created a wholly cheap motel with a poor future ahead.