We stayed here on our way home from visiting family in Alabama. Booked it on the IHG app and our…read moreroom was ready when we got there. Our room was spotless and well maintained. Everything here seemed as if it was new. The staff was friendly but unfortunately the pool was closed until sometime in late May. We didn't want to swim, just to sit around outside but we didn't find some tables outside. Very nice hotel if you're in the area.

I got the suite, and it was more money but it was worth it. Nice size: bathroom, bedroom and living…read moreroom. Clean and the air conditioner works great. I've paid around $650.00 4 nights. I was looking at other hotels, and this was the best one. Of course you can pay more money for better, but I think you can't beat this price for all around service.

We took the advise from a fellow yelper's review and did stay here for 1 night…read more We was welcomed by a sweet gal that made check in so easy and we felt like we were at home-asking her if they had any hot chocolate at the coffee station she said yes and that she would get us some fresh hot water for it!! So sweet and accommodating. The room was a handicapped room, which was very close to the elevator due to my needs. It was very clean, nice new smell and roomy, nice sized TV with a remote that was inside of a mesh bag. We were very pleased with the room. The beds were a little too firm for me though. The pillows were very soft and very flat. It took 2 pillows to make 1 pillow. Wish they could replace the pillows. This is the only real downfall for me- I need a soft bed with fluffy, soft pillows. The drain in the tub was not draining very well. I cannot stand water filling the tub as your taking a shower. You would think the maid would know this by cleaning the shower and would have maintenance get the rat out of the drain. The breakfast buffet was good. They had grits, eggs-eggbeater ones-pancake waffles, sausage links, sausage gravy, biscuits, cereal, breads, muffins, peaches, orange and apple juice. Would definetly stay here again but, I'm bringing my own pillows next time!!---

Picked this place for one night on a roadtrip headed home. It had good reviews on multiple sites,…read moreindoor pool for the kids, and the price was right for the time we'd be here. Checked in at 5pm. On our way to the pool, I noticed the note in the room that says to get towels at the front desk. Lady- unapologetically- noted they didn't have any. I asked her what my kids should do then, drip their way to the room after the swim? She just stared at me blankly and said they had no clean bath towels nor pool towels. She Suggested I get the ones from my room. So I took myself back upstairs only to find out that my room had no freaking towels other than hand towels. Do they have a housekeeping staff? WTH?!? I do not understand. Check in starts at 3pm. Two hours later you have no clean towels in the hotel to even properly prepare rooms your guests are staying in? I went back downstairs and spoke to another lady- manager- who miraculously came up with two towels for the kids (took them from another room). I still have no towels in the room and zero apology from the staff who couldn't care less.

Great service, friendly employees! It's so nice to have a pleasant staff member there to check you…read morein after a very long day of travel and just arriving to your hotel at 1am, and that exactly the service I received at this hotel! The room was clean, the complimentary breakfast looked organized with several options and the coffee was good! I have zero complaints about the accommodations at this hotel.

After finding a bedbug in my bed, I captured it and put it in a covered coffee cup and brought it…read moreto the front desk. I then submitted expenses for discarded items to the hotel. They said they didn't have bed bugs. Incredible audacity to say that when I actually captured one and gave it to them. I threw away bags and other items for which they refused reimbursement. Many clothes were ruined through hot temperature washes. They didn't care. Because they didn't have bed bugs (but what about the actual captured bug?) and I made that choice? Who wants bed bugs in their home? This is the hotel's fault and I want everyone to know how they responded in this instance.

Customer service was horrific. Charnessa the GM and Jamila, the front desk attendant were rude,…read moreunfriendly and unhelpful. The rooms were dirty, pillows small and on top of that, we found a damn bed bug on the bed skirt! To top that off, we are still dealing with the bank to reverse the double charges they left on our account. I do not recommend !

My very short experience at this hotel, after traveling 10 hours to GA for a funeral/family reunion…read morewas simply a disaster and everything below welcoming. When my family and I approached the counter , Jamila, who was working the desk was unfriendly. We weren't greeted with a smile or a hello, but we were greeted with a stand offish attitude. She barely spoke to us forcing us to ask questions as we prepared for our stay. At first I gave her the benefit of the doubt because sometimes ppl have bad days but the experience gets worse. We proceed to our room, where after we stripped our bed, we found a healthy bed bug, on the bed skirt , at the foot of our bed. To accompany, there were large old blood stains on the mattress that we observed before actually finding a bed bug on our bed. We ran out of the room immediately. When I got downstairs, I got to the counter to see Jamila again whom I told about the bed bug. When I told her she didn't offer an apology, make a face but just said, I'll be back. She then came back and said , I'm going to refund you. While doing so, she charged my card, twice for the amount of the room. I asked for a manager , and Jamila told me , twice that she wouldn't be in until the morning.. next thing we know, there is a lady who comes out the back to assist with the transaction who happens to have the same name on her name tag as the managers name on the business card she gave me. Again, no one offered an apology, nor a piece of respect after finding a bed bug in the bed that my family and baby were going to occupy at this nasty hotel. The managers name was Charnessa or something of that sort. All in all, my family funded that hotel this weekend with so many coming in and with that the hospitality was extremely poor. I'm very disappointed and I will be reaching out to corporate with my concerns.

Walked around and explored the hotel & grounds. Sophisticated & upscale. Attentive service. Food &…read morecocktails sampled at the rooftop bar were divine. Love to plan a gathering or special occasion there

This is a very nice place in a very very nice location!…read more The have a pool, a restaurant, meeting rooms if you are in need, a big bar, and the rooms are delightful. Surprisingly the price is not too bad either. You can only valet park... fyi. This hotel is quite an interesting boutique in a lovely community. Many places to eat, fun to be had and things to see... it is its own small get away for a great weekend!! I really highly recommend this location... for the hotel and all there is around it. It would really be a great weekend get away! I will look to come back for sure!!

Just visited the area for the ren festival. Less than 8 minutes from the renaissance festival. So…read morethat was a plus! Comfortable beds. Breakfast was good. Our room was pleasantly clean. If you're looking for the ritz Carlton, this ain't it. I would stay here again. Our only issues were there was no a full length mirror?!? So when we put our costumes on we couldn't get a full view. Not the worst, just thought it was odd. Also, there were 3 guys who were not guest come into the pool area and swim. Then we found them late at night sitting in the smoking area with a bunch of beer just sitting in the parking lot beside cars. Very uncomfortable with that.

Great location, clean with helpful staff. The rooms are much bigger than expected and very well…read moremaintained. The bed was super comfy which is always a plus! The girl who helped me at the front desk is an absolute doll!

Staff was super friendly but I was absolutely mauled by bugs after sleeping on the couch. Wife…read moreand kids slept in the bed and were fine. The exercise room seemed like an afterthought. Nothing special at all. Not even a chin up bar. The suites' kitchens felt poorly designed. The sink was too small for the faucet, for example. It was difficult to wash the dishes without getting water everywhere. I'd love to know the GC that signed off on that job - just to poke fun at him/her! The couch was also not a sleeper. My feet dangled over the edge while my wife and kids took the king. I'm mostly nitpicking. For the money, it was reasonable. For good burgers when in town, check out Meat N Greet.

For an important business trip, having a great hotel like this one meant that there was one less…read morething to worry about. The employees are very nice and make you feel at ease. I was thrilled when I saw the room, since it is huge! The decor and aesthetic are clean and modern, not dated. The kitchenette is solid, with a stovetop, full-sized fridge, and even a dishwasher! I took the opportunity to cook some meals here instead of eating out, and it was a good experience that made me feel at home. I love that they worked with the Container Store to provide high quality, ample storage options in the room, so I had lots of place to hang up my clothes and avoid wrinkles! I also liked how the enormous TV connected to Netflix, Prime Video, and other apps. The TV channel selection itself is good too. The bed was a tiny bit firm but I still sunk into it each night and didn't have problems sleeping on it at all. The bathroom was clean and well-lit. I didn't hear much noise at all, either outside or from any weird mechanical or AC systems (they can rattle or do similar things at older hotels). The free breakfast wasn't a huge spread, but it had some unique items and of course coffee, juice, etc. This isn't enough of a con to knock off a star, but this corporate park area is spread out, not really walkable to much, and not in the middle of any "action." But it's near a lot of larger streets and highways, so that is OK.

Beautiful and serene Hotel off the main road... like a good "get away"! I could stay here for days…read more Front desk clerks were very friendly and helpful. However, when I went downstairs to the bar area to order a salad.. the Bartender seemed disturbed.. I was almost afraid to order. When I asked for a menu she looked up with a frown and paused for a second or two. She handed me one and said "it's for pickup right." I asked if she was okay because she seemed angry and she said "I'm this way all the time.". I ordered a salad and hope she wasn't making it for me... luckily she had two cooks in the back. There was no one dining at all but it took almost 30 minutes to make my Cobb Salad.

Stayed here for two nights for a work event. Rooms are specious, good water flow, and hot water,…read moreunlike my last hotel. Free breakfast in the morning with a good selection of breakfast foods. Employees were very nice. Pillows on the bed suck, so bring your own. Room was quiet and I really enjoyed my stay here. Free WiFi too, if you need to get some work done. Bowling alley down the street was nice as well. I would definitely stay here again, free parking, in room coffee, microwave and fridge as well.

This was not initially the hotel we had booked but our reservations were messed up but that is a…read moredifferent story. We reserved two rooms adjacent to each other. When we entered the room the we looked over the room as we normally would. We found hair in one of the showers and it was SO dirty. I called down to the front desk to tell the receptionist and she offered to clean it or move our room. We didn't want to move the room because it was a necessity for us to be adjacent. We chose for it to be cleaned. It was unfortunate that she had to leave the desk to come clean the room. She also brought us towels. The shower curtain liner was molded and smelled terrible especially when showering. The refrigerator was molded, beside the refrigerator there was so much dust and dirt. To top our entire stay off, a friend of mine who was staying in one of the rooms was bitten by a bed bug(s). Our stay was for four days. On our third day of stay, while at a restaurant for brunch we noticed her face and exposed skin had patches of swelling. The next morning there was more patches and swelling. We decided to strip the bed and see what was going on. We found a LIVE bedbug that we quickly placed in a Ziploc bag to show the front desk and there was also a surprise disgusting band aid left for us. Unfortunately because of our anxiousness we failed to get photo but were able to get others. The staff was friendly and did offer a refund for one of the rooms. Because they were adjacent with adjoining doors that we kept open the entire time of stay both rooms were more than likely affecteted. The occupants in the adjoining room were probably more immune to the bug and bacteria. We have to throw away our luggage and spend expenses with going to a laundry facility to dry our clothing to attempt to be proactive. We booked our room through Expedia and fortunately they did accommodate our needs. I understand the meaning of you get what you pay for but we would still expect cleanliness. After weeks of staying in touch with Expedia, they have not accommodate our needs and are not willing to work with us.

We booked this venue enroute to Houston. Reached late and had the reservation ready. The…read morereceptionist was nice and offered us early breakfast for us to leave as early as possible. Room was as good as it gets and we had a sound sleep before a full day's drive. Did not have chance to sample the breakfast. Worth the money that we spent for it.