breakfast was always at a desirable temp. staff was pretty accommodating. got plenty of time to visit my sister while in michigan...would return read more

First out dated interior and old equipment. Elevators had burnt out floor lights. The biggest hit is the terrible food and food service. Eggs must be more expensive up here. After 7 mornings never had warm eggs. It seems like staff can not get the timing of egg and meat at same time. Frozen bread and the kicker is the toaster does not work. Been saying here for 10 years for conference and this is going to be the last. We are very sorry for staying here. read more

Nice & clean room! Great check in experience. Close to all the great places that the city has to offer! read more

This is a GREAT HOTEL with a great manager (Kristen) and an awesome shuttle driver, Bill! We were in town for 3 days for the Art Show and everything at the hotel was just perfect. The rooms were very nice, the commons area very accommodating and the outdoor patio was wonderful. We didn't have our dog, but now that all Hilton properties accept doggies, we'll use them a lot more. Bill took us to the art fair every day and picked us up...there is lots of green space around this hotel if you do bring your doggy and it's a great place to ride your bike from. The hotel was very busy when we were there but handled it all very well. Location is good for any U of M activities. Go Blue! read more

IDK why the ratings are so low - perhaps they're old & management has changed. Our room, the hall, & lobby are all broad, clean & well appointed. All the things you expect from a brand that is above average is here. The morning coffee is robust with pitcher of chilled Half-&-Half & the tea selections are Teavana brand. Cell connectivity is spotty, but the bar area in the evening is lively! And of course there is the much anticipated nightly hot cookies. Ice is provided in the freezer in the pantry snack area (as opposed to broken-down ice machines) Housekeeping staff is efficient & it's lovely to be back to actually getting daily fluff & fold with fresh linens. read more

I'd give zero stars if I could!! What a DUMP!! I have never see such a wreck of a place call themselves a hospitality level buisness. They should be asked of everything from the ripped carpet in their rooms, to the doors that don't open because they don't fit the jam to the WORST front desk staff I have EVER encountered in my life. Trust place a hold on your credit card and run away fast!! That's what I did!! And I will let everyone I know and meet to never stay here!! read more

This hotel was mediocre at best and not what I would hope for from a Hampton Inn. My room was very small. Beds were small. Bathroom was so tiny that there was no counter space at all. Old furniture. Overall the room needs some serious updating. The hallway carpets are so nooks that they are all duck-taped down. Idk. The staff was nice and it isn't too far a drive to campus. Workout room is fine. Pool looked ok. Free breakfast which was fine and the lobby areas didn't seem as outdated. Mostly the rooms seem to be the biggest issue. Whatever. I have stayed in much much worse hotels. This isn't that, but I will not be running back until they put some money into the place because it's not free to stay here and there are a lot of other options nearby. read more

Hampton Inn Ann Arbor-South - No counter space and outdated. Tiny bathrooms. - Hotels Near Me - Ann Arbor, Michigan

The room was nice and clean but my issue was with the carpet in the hallway leading to the rooms it was buckling bad and they had it tapped down with masking tape. that needs to be addressed because people can trip and fall especially seniors. read more

I was pleased with the quality of the rooms and the professionalism of the hotel staff. There was a big event here the weekend I was with many high school students and the hotel handled it with aplomb. The breakfast selection is a step up from continental. House keeping was good as well. Pleasant to return home to made bed at the end of a long day. read more

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I have to be honest - I booked this hotel ONLY because of the proximity to the Michigan football stadium and because I choose Hilton hotels before any other hotel (I love points/status). And one last disclaimer - if this hotel was always as expensive as it is this weekend it wouldn't receive 5 stars. But I know how much this place usually costs (about 1/3). This weekend it's a supply and demand weekend and the rates are outrageous ($600+ for two nights). This hotel is a typical Hampton Inn (which, in my opinion, already gets 4 stars), but what makes this place 5 star worthy is the staff. The front check in was very friendly and courteous. They also have the sweetest lady (Donna) working the breakfast area. She was such a highlight of the morning. I always appreciate kind people - they can make a day so much better. The area surrounding the hotel is pretty advantageous. BW3's is less than a half mile away and University of Michigan is about 2 miles. You are very close to everything. I would definitely stay here again, for the game or if I needed a hotel near the stadium. read more

Hampton Inn Ann Arbor-South - Free (and delicious) breakfast. Had one of the best selections I have had at a Hampton Inn. - Hotels Near Me - Ann Arbor, Michigan

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This hotel needs some updating. But it gets the job done on a work trip. Bw3 is within walking distance, otherwise not much nearby.

I'm a long time Honors member. This is a Horrible Hampton. Worse ever. The front desk person was never up front. Once he was in the back doing nothing (I could see him from up front). He refused to give me water even though I am a Honors Member. He said Hamptons were individually owned and the "policy" was 1 bottle for Gold and 2 for Diamond. That's a lie. I stayed in a Hampton in New Bern NC 2 nights prior and not only did they offer me water when I checked in but offered me water when I checked out for the road. They were very appreciative that I was loyal to Hilton. Not this loser. The room was only average and obviously hadn't been renovated in years compared to practically all the other Hamptons I stay at. This is a black eye on the Hampton brand. Never again at this Hampton and my review will be out on social media. UPDATE: I gave this same review on the Hilton website and got an email the next morning saying Hilton had called the manager at the hotel about the complimentary water and he'd be reaching out to me. Five stars for Hilton. 1 Star for this Hampton. Still an average of 3. read more

We had an emergency, so we needed a room for the night. I booked using Expedia, for 2 double beds. Arrived, checked in, got to the room...one bed. Called the front desk, they said "Oh, we're sold out of those." Then why TF did you check me in??? We told them it was unacceptable, the manager promised to call Expedia for us to get the refund (after my wife "talked" to them). I stopped by the desk to process the refund and there were two people in front me: - A man who's room keys weren't ready, they said they'd slide them under his door in 10 minutes and they gave him a temp key. The problem is that the "temp" key was a master key... The manager caught the error before he got too far away, but the guy was frustrated and just said he'd come back later. - A woman who booked through Hotels.com, who had received the wrong room (this was definitely a trend - I overheard another person talk about receiving the wrong room). The lady had to call Hotels.com, it didn't go well, so she laid into the front desk clerk with much venom, and was continuing to do so as I walked out. The staff was very nice, even while being eviscerated, but either the booking websites were effing with them, or they can't manage rooms to save their lives. The room itself was clean, big bathroom, indoor pool...whatever. If you have to stay here, make sure your room is right, especially if you book online. We wound up at the Courtyard Marriot right down the street, and it was a much better experience for $10 more. Tip for the Courtyard - if you book using the phone service, it will be cheaper than if you walk in to the front desk (for us it was $119 versus $149). read more

Business center computers were not working all wknd. Phone in the room kept flashing new messages light all wknd. This was a Thursday to Monday issue. Staff switched phones and confirmed an issue with the service. They notified their support, but it was never fixed. Never got a follow up. Light flashing all night long was extremely annoying. Rooms were clean, staff friendly, and very good breakfast every morning. read more

We stayed 2 nights - very clean. The evening desk man was so very nice. He suggested restaurants and made sure we had every thing we needed.

This might be the worst inn I've ever stayed at in North America. Yikes. I found it disappointing that there was no shuttle from DTW airport (many other hotels and inns offer this) After several hiccups, I arrived eager to get to bed and get a meal: I was put in the wrong room but moved soon after l. No biggie. But both rooms had views of a parking lot Worse yet, NO dinner service or room service here. Despite literature that said minimal dinner is available, nothing was. I had to order food from a restaurant since I don't drive. Another option is the Sheraton nearby where there is a restaurant. The breakfast is complimentary but I CANNOT say a SINGLE complimentary thing about it: -Gross cold eggs. I'm talking gross. Hot and plasticky exterior, freezing interior. Add Greasy limp bacon. -No one manning the waffle station whenever I came by. -Watered down juices for the taking -Even the coffee is subpar but no surprise there Other letdowns... The gym is a small room with few machines, nothing close to enough for a full workout. The pool is nice for fun but not practical for laps. Again the Hampton offers a "nearby" solution: passes to a gym. The shuttle to the University of Michigan's central campus is not regular so if you're visiting campus and this service was offered, sign up ahead of time (like a day ahead every day) and be prepared to wait for your return trips- things run on Michigan time whatever that means :) ON THE UPSIDE- the front desk is very friendly and accommodating. Very friendly staff. That must be said. I RECOMMEND- staying "nearby"... At the Sheraton or Kensington Court... If you can afford to. EXTRA TIP- the Michigan Flyer bus drops off and picks up from the airport at Kensington Court, another nearby (better) hotel read more

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The staff is very nice and does a great job taking care if visitors. The rating of 3 stars is due to the really small rooms and bathrooms. The mattress was also not very comfortable which is unusual for Hampton Inns. read more

I asked to see a room and noticed that the hotel was older looking than most in the area but I've have stayed at this chain before just not this location. Their beds never disappoint. I checked in, dropped my bags in my room and left for the day. I returned tired and looking forward to a shower and turned on the cold water faucet. The water kept getting warmer even though I had turned on the cold 1st. The water in both the sink & the tub were cranking out HOT water! Called front desk and was told, "Ya, that happens so try and leave the water running for about 10 minutes to see if that helps." All I wanted to do was brush my teeth, take a shower and get some rest. I did what she suggested and the water kept getting hotter until the bathroom filled with steam. Long story-short: The 2 managers I spoke with and the woman that had showed me a room BEFORE I checked in knew that there was reoccurring problems with the water system in the hotel and it was scheduled to be repaired on Monday. Per the managers, "If the hotel is full we don't experience the problem quite as much. We have it scheduled to be repaired on Monday." The 1st manager that I spoke with after I noticed the problem offered to go and check to see if another room was an option but it also had the same problem-no cold water! It was late, I was exhausted and I had a bottle of water to brush my teeth so I called it a night. The next morning I spoke to the hotel manager who admitted that this was on going problem. I asked for all my monies to be refunded which they were. As I watched people check in, the receptionist failed to mention that there would only be very hot water in the rooms until Monday. How could the managers who admitting knew that this property had a safety issue with their water (both hot and cold faucets produced steaming hot water) continue to put their guest at risk? As I was leaving I was told by one of the hotel personnel that they were told by management NOT to tell the guests who check in that this property had this problem! Shame on them for putting their guests at risk and inconveniencing weary travelers. Steer clear of this Hampton. If they fail to disclose a safety issue, what else are they hiding to keep their numbers up??? read more

Low quality compared to other locations around the nation. Was in a room on the 4th floor above the pool, it was damp from the humidity, the sink in the bathroom leaked onto the floor. The hallways and elevator had not been vaccumed through the 4 days I spent. Every detail that goes into keeping a well ran hotel was overlooked. Felt like a tenant for a slumlord. read more

This wasn't the best nor the worst Hampton Inn I've visited. The breakfast was beyond just cereal and juice. There had cheese omelettes, sausage, fruit, a waffle machine, boiled eggs, danishes and options for tea, coffee and juice. The room was clean and spacious. The food delivery options in the area are a little lacking, but there is always Uber to fix that problem. read more

Don't judge this book by its cover. The interior of this hotel, especially the lobby & guest rooms have obviously seen a remodel and look great. The staff is friendly & helpful. The rates are reasonable. They really take care of HHonors members here. I definitely will look here first when returning to Ann Arbor. read more

Hampton Inn Ann Arbor-South - Hotels Near Me - Ann Arbor, Michigan

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Always love the consistency of Hampton Inn, the breakfast, the beds, etc... Great hotel and staff, the maintenance guy was the most cheerful I've ever seen, usually those guys are miserable. I was able to check in early, but that was my biggest mistake, I took a room (123), right next to the elevators and two exit doors. It's not a problem if you wake up at 5am, because if you don't then you will. Those doors are very active from about 5am to 7am, so don't stay in room 123 or across the hall, no sound buffer. I noticed a small theft from my room, nothing big, but I bought some protein shakes to have for my lunch and one of them was missing. I also had a small bottle of bushmills, but they didn't touch that. Weird, who steals muscle milk? No mini fridge, which in my opinion every room should have them. read more

Average Hampton Inn, don't be turned off by the outter appearance, it is much nicer on the inside. The room/bathroom was a but smaller than newer establishments I've stayed in, but nothing to complain about. The staff was super friendly which is always great :) One complaint I have though is that it was really cold in the building! Also the breakfast area could have used some updating to make it feel a little more cozy. read more

They like screwing military servicemembers here: just take a look at the reservation website and see how few dates are made available for military rates. Thanks for the support, you losers. read more

We've stayed here a few times when visiting Ann Arbor, and it's a great hotel. Location is a convenient drive to everything Ann Arbor has to offer. The facilities are always clean and way more modern than the outer building facade would lead you to believe. Friendly staff, free continental breakfast, free parking. Less than two miles from Michigan Stadium. What else could you need? read more

I love the Hampton Inn but this place needs some serious updates. The front desk staff is very helpful and friendly. I was there with a nice sized business group. One consultant had her BP meds stolen. There was also a incident where there was a confrontation between patrons and the police were called. These things happen which are understandable, however theft is intolerable. for three days in a row my key wouldn't work for my door. I travel enough to know to keep my keys away from other cards and my cellphone yet it happened everyday so I got in the habit of simply stopping by the front desk on my way in to get my cards re activated. I wasn't the only one because there was often a line. After working 12 hrs the last thing you want to do is get to your room and realize that you cant get in. They have some work to do but overall it was an ok stay. read more

Very professional service. Comfortable beds. Spotless bath. Great value. We are big fans now. read more

Great hotel. Nice location, easy to find. Very comfortable bedding. Nice and quiet rooms. They had nice coffee and apple cider in the lobby until late at night. The only complaint is that the housekeepers knocked in our door at 8:30am to clean the room. We were quite astonished by this. The almost opened the door saying "coming in". Then they came back 2 hours later again unsolicited. There were no "do not disturb" signs in sight to hang in the door. The room didn't have a fridge; we didn't ask for one but it'd be nice if there was one. The moral of the story: if you don't see a do not disturb sign when you get in your room, make sure to get one. Other than that, we liked this place and will be back. read more

The lady that worked there gave us three complimentary bottles of water, and when you are hungover, that's something you remember!

Great courtesy of staff, positive attitude towards HHonors members. Definitely will stay here again!

Average accommodations, small workout room, business center printer didn't work nor did heat unit in room. Front desk did offer good customer service which is the only reason I didn't rate a one star. read more

Comfortable, friendly staff, good location. I thought that since this hotel was on Victors Way that it would be closer to campus. It is a good 2.5 miles away and there is no shuttle bus. (They said the shuttle bus had expired tags and was not registered.) Although this was the case, the customer service at this location was top notch. They took care of our every request and were very helpful. The location is small and does feel cluttered in the lobby and breakfast area however it is quite quaint and comfortable. On game day there is a shuttle that shuttles fans to and from the games. The shuttles begin 2 hours before and go 2 hours after. With that said however, you will stand in line for a long, long time to get back to the hotel after the game. We took a different shuttle service to the game for $5 per person and we took a taxi back after the game for $18. It was well worth it. We had already waited in line for over 15 minutes and we were probably 5 or 6 buses away from getting on a bus. It was crazy! Breakfast food was decent. There are restaurants in the area. Wendy's is across the street as well as Buffalo Wild Wings. The hotel is located in an industrial park and there is not much around it other than other hotels, but it is a good place to stay for the price. We are always happy with Hampton Inn. read more

We stayed at this Hampton Inn for a baseball tournament. First thing that happened on Thursday upon arrival is they were charging us the wrong amount , eventually this was resolved. The rooms with two beds are full size mattresses not queen like most hotels. The evening manager George promised us a full refund on our nights not used. He said he had been told by management full refunds. Because of this I booked an additional room so my family could all have their own beds to get some good sleep The morning person would not honor it and charged us a cancellation fee, even though I booked another room. George was seen by multiple players and parents going into occupied rooms both with and without the visitors being there. He actually walked in on some lady and then had to apologize stating he had the wrong room. This is creepy and unacceptable. I would suggest staying anywhere else but here. Apparently management and workers are not on the same page, don't understand company policies, and have no consideration for their customers. To enter occupied rooms without consent is horrible. If anyone from this Hampton that possibly gives 2 craps would like to discuss what happened on this particular weekend to try and make this right I would definitely be willing to talk and update my review accordingly. I stayed in room 139 on 6/25 and 6/26/2020 read more

I'm a HH Diamond member with over 500,000 points in my account. I've never posted before, but I've got to tell you this Hampton is way below average. No Fridge in room, no microwave in room. Room and carpet were not too clean. All for the rate of $139 per night - with Taxes it was $150! Give me a break, it is just an old Hampton. Bathrooms were tiny too. To top it off, I didn't get the wake up call I called to set up the night before! Not good at all. I asked for $40 off my bill because of this and they accommodated me. That is about the only proactive thing this mgmt. company did. read more

Very poor hotel management! Rooms are old and towels are paper thin. Very loud and lots of kids groups.

I reserved & checked in, and stayed on night. My husband was supposed to check out the next morning. We got back to Chicago at 9:30 pm that day, he mentioned that he didn't sign anything at checkout. I immediately called the hotel, who indicated that we *hadn't* checked out. They released us from the room. At 9:30 pm! Great hotel for the money. Recently renovated, super clean and extra helpful staff. Not very well signed from the main street, though. Would definitely stay next time I'm in Ann Arbor. read more

I'm not a very particular person, but my wife and I did not have a positive experience at this hotel and will not be back. We had a room by the stairs and heard the door slamming all night as well as hearing people carry on conversations. There is no soundproofing in the rooms whatsoever. We heard adults talking and a baby crying through the night as well. The alarm clock was set in the room, which I found out because it started going off around 4 am. The buttons were broken on it, so I wasn't able to shut it off and had to unplug it. The tv was old and cheap and had a fuzzy picture. I booked this hotel solely because it has a hot tub and my wife had a very long drive before arriving. However, the hot tub was broken when we arrived. Nearly all of the food was gone from the buffet. After about 15 minutes, they did bring out some fake egg omelette things with nasty cheese in them. We chose to go out to eat instead. Upon attempting to check out, the lady at the desk was carrying on a personal conversation with another staff member, so after a couple minutes of waiting I just left the room keys on the desk. Just go somewhere else. read more

Disappointing hotel from the Hilton Group. The cleaning lady didn't make our beds for 2 days, even after asking for it at the from desk. Bathroom is not maintained. read more