The King size room was spacious with two TVs and a hot tub. But what makes for the best stay is the…read moregreat breakfast, you can get almost anything that you can at Denny's like eggs, bacon, sausage, plus a full omelet station, and for free! My favorite part is the restaurant with a full bar, you have to come meet MJ, she was the best bartender we've found in a long time. I'd tell people to stay at this place just because of her.

From start to finish i was so happy with my stay here. This is a newer hotel so everything is…read moresparkly clean, works well, and looks fresh. The rooms are enormous and it feels like your regular double queen room is a hotel suite. The staff are so ridiculously nice. They greet you as you come and go, are eager and willing to help at quite literally any time of day, and generally make staying here an even better experience. The breakfast is surprisingly fantastic. It's not the normal microwaved pancake hotel breakfast; they have an omelet bar, grits, potatoes, two types of meats, waffles, etc etc the list goes on. It's awesome. And after a long day when you just wanna stay in your room for a bite to eat? No worries, they have the valley bistro restaurant on the bottom floor which makes delicious food right in your hotel.

Modern clean hotel with great amenities. My double Queen bed room was big, clean, comfy, equipped…read morewith mini fridge, microwave, coffee pot, smart TV with Netflix, Prime & more. Large bathroom with shower and tub. Everything functioned great. Large indoor pool was clean, I was surprised it wasn't heated (late October). Fitness Center was huge with so much clean modern equipment. Staff Jose & Nancy were friendly, professional & helpful.

This is a pretty new and modern Courtyard but even a drab, dumpy one would have served my purpose…read more I had been staying in Pendleton and my flight home was scheduled to depart at 6am. I couldn't ask any of my Pendleton Pals to pick me up at 3:30 in the morning to drive me the 70 miles. You can't beat this Courtyard for airport convenience. If I didn't have a heavy suitcase, I could have walked it and arrived in about 5-10 minutes. No need to walk; the hotel provides a free shuttle that runs every half hour starting at 4 in the morning. Can't review breakfast but the room and sheets were clean, the bed comfortable, the shower hot and powerful. The Bistro's chicken sandwich and fries were more than adequate saving me the trouble to get a Lyft to take me to a finer restaurant.

Walked in from the river for dessert. Staff was friendly and…read moreaccommodating to take a seat without a reservation . Sat outside at a long table and had dessert I had the million bars, and my girlfriend had the crème brûlée. They had a wide selection of wine and drinks. Will definitely be returning to try those out

Go here if you want your Mother's Day to leave a bad taste in your mouth. Absolutely lackluster…read morebrunch complete with overcooked prime rib and curdled scrambled eggs floating in water. $30 per kid for my child to eat a couple pieces of cantaloupe and drink water. $60 per adult for food we had to walk downstairs to get. When I booked the reservation they had a full brunch menu not a buffet. I had to go pour my own cup of drip coffee and they had the nerve to charge me $6 for it. 4 adults and 2 kids and the total was $425 because they included a compulsory 22% "catering fee" and then had the audacity to ask for more tip after being ignored and forgotten by the waiter. We will not be back and definitely not recommending to anyone.

The price was right. Nothing to complain about, nothing…read moreunsatisfactory at all! The breakfast was good, nice selection of items. The kids loved the pool area. The staff was very friendly and accommodating.

Do not recommend! We booked a room with a view for over $240 a night . We were given a room over…read morelooking a parking lot .. no water view... dirty carpet that u just didnt want to step on. Black mold in bathroom around the fan switch plate. Spider webs and dirt thru out room, made me feel like it was a room that hadnt been used or cleaned in months. if u opened the bathroom door and someone was at sink or using coffee pot u would hit them with door. An awkward layout. Old mattress with springs, very hard and u will hurt in the morning from this mattress. Just the Basics at this hotel only the minimum... no luxury, think motel 8 but dirty. no liquid soaps, no body wash no hand soap. they do give u tiny bar of soap. For $240 a night thos hotel is absolutely not worth it! Do not stay here! u will regret wasting ur money after not being able to sleep due to bed and such a noisy place to stay at...we possibly might have been discriminated at by the first employee that greeted us at check in. The surrounding area IS VERY beautiful.. the employee at checking in definitely made us feel unwelcomed. The employee leaving was very kind to us!! The worst part of the stay was the toilet seat was hot glued on and when u sat on it if fell off and u went directly in the water/toilet!! We left early and headed home . Juat a terrible experience all around!!!!

This place is amazing. Super clean. Staff remember your name and go above and beyond. Their…read morebreakfast is delicious. I highly recommend. No better place to stay in the Tri-Cities.

Hands down, best part was the breakfast: food itself was delicious, best hotel breakfast I've ever…read morehad, and somehow the service was even better. Special callout to Gloria for being so amazing, friendly, and accommodating. Everything about the stay was great, but if there was any way I could give bonus stars for the breakfast/Gloria's service I would!

3.5 * We're here all…read moreweek (checked in on a sunday night, its monday). I find it easy to update as I go- The main lobby is nice and wide. Good AC. Only one worker. Check in was easy. The map and numbering system is confusing. But we made it to room 3230. Ice machine closest to us is broken. Got in the room and its HOT. Took a good 3 by t hours to cool down. I would call ahead to see if they can turn the AC on in your room ( its june). While unloading our keys got deactivated.. had to go back to the front desk and get it fixed. He said they get deactivated easily with other cards and phones. We're also asked for a rolling bed, security has go go get it but they said theyre all out. Hopefully will get one tonight. The room is decent.

When we checked-in to our room we immediately noticed and reported a loud, continuous running-water…read morenoise from the adjacent room. Hotel staff acknowledged this was an intentional "waterfall" noise machine used to mask barking dogs in the neighboring room. This condition was not disclosed prior to booking or check-in, and despite repeated complaints, no adequate remedy (e.g., room change, compensation, or noise abatement) was provided. The following evening, despite the hotel advertising "Premium Cable or Satellite TV" the nationally televised NFL playoff game was unable to be accessed on our guest room TV. Multiple requests for assistance went unremedied, with no alternative (e.g., room change, refund, or viewing accommodation) offered. Later that same evening, hotel staff verbally antagonized me when I complained. They offered no remedy or alternative, and evicted me while visibly intoxicated from alcohol consumed at the hotel bar (not belligerent or sloppy). I was unable to drive to find new accommodations. The outdoor temperature was approximately 32°F (freezing). Staff provided no safe alternative lodging, transportation, assistance, or warming options, creating a foreseeable risk of serious harm. Police were called to the scene. Prior to my agreement to leave, hotel staff explicitly assured me and police that the remaining group members could continue their stay without issue. Despite this assurance, hotel staff subsequently evicted the entire remaining group after I left. They had not been involved in any complaints or disturbances. They were evicted without cause or explanation. We have filed a civil lawsuit in Franklin County Superior Court and filed a complaint with the Washington Attorney General.

This place was perfect! We're traveling cross country and needed to rest. We booked a King bed room…read moreand the room was awesome. It had a kitchenette and couch we could relax without mussing our bed. The staff were friendly, the hotel was very clean. This facility was up to date and decorated nicely.

From the jump, this place was awesome!…read more We were in town for my niece's 15, and we needed a place to stay. My step sister used to work for them, so she got us a room there. We arrived on Thursday morning around 10am, and the room was ready to go! They told us the rules, the pool information, and the breakfast schedule, gave us 2 keys and off we go! We opted out of the room service, but they ALWAYS made sure we had enough towels. Which was amazing! The pool was a perfect temperature, and we had it all to ourselves for a little under an hour! Which was great! The breakfast, isn't anything to write home about, but it was filling and proportionate...The pancake make is a trip! lol! They had Darigold Chocolate milk! My favorite from when I was in elementary school! lol! Overall it was a great experience, and everything was awesome! Thank you Holiday Inn Express! You guys are amazing! 10 stars!

Paige was so helpful i really appreciated her help, she was very sweet, amazing service.read more

If I could tell you to do anything about this place is DONT ! We had some confusion about our stay…read moreand the front desk lady actually came to our room and pounded on the door and was YELLING at my husband in the hallway , about it even though we had extended. Then started yelling at him about charging us another 30!per night for our service dog and acted like we tried to hide him ( mind you Shep is Cane Corso so one just does not hide one of these beasts ) but stopped once she realized he is not a "pet"!then upon check out the housekeeping staff was literally yelling at us we need you out when the occupancy was literally at 0 ! I have never felt so unwelcome and uncomfortable in a hotel and until we get the rest of our life figured out we spend a lot time in these places .

I have stayed at this hotel three times as I go back-and-forth between California and Montana each…read morespring and fall. I travel with my dogs and need an option that is on and off the freeway quickly but close to an outdoor dining option. This hotel meets all the criteria and in addition the breakfast is fantastic, the rooms are very clean and the staff is great. Additionally, the hotel is dog friendly and very close to a great park where we walk the dogs after a long day in the car. The few restaurants nearby have a small outdoor patio so it works, even though the food isn't outstanding, it works since we are just passing through for one night. We will continue to use this as our stop over for the travel between states!

Good clean basic hotel, good breakfast choices. Rooms were…read moreupdated with usb plugs. Would stay again

When you don't have hot water shut your doors would never stay here they have no hot water how do…read morethey clean things like bedding dishes towels come on this is common sense close up your going to get people sick staff absolutely clueless on what to do the front desk wouldn't call his manager because it was Saturday morning health department needs to check this place out no hot water for two days that I know about only stayed Friday night left Saturday morning no hot water dirty place slow drains

I stayed here on 9/24/25. The toilet wasn't working in my room and the sink was extremely slow to…read moredrain. Because we were a late arrival, no maintenance people were on duty and there were no other rooms with two queen beds available. We literally opened up the toilet to repair it so that we would be able to go to the bathroom. I was told by a hotel personnel that a manager would contact me and that his name was MIKE. Today is 10/6 and I've made 6 attempts to leave MIKE messages to call me back!!! I'd give them a ZERO because of MIKE's willful disregard. Staff at the desk has routinely told me that they have passed along my message to him. I wasn't looking for a free room but at this point, I'll be challenging the entire charge with my credit card company.....