How about someone getting back to us we had no hot water when we stayed how do you clean or prepare…read morefood health dept needs to check this place out staff is clueless on what to do when problems come up

This is by far the worst customer service I've ever experienced. First of all when we booked we saw…read moreseveral advertisements stating a price match guarantee. We found a better rate and then booked with BW. I submitted the form with screenshots to prove the price difference. Please see below for the advertising of price match on BW website. The screen shot of the better price. And the price of bw for the same day. We put on the reservation we had a service animal but upon arrival they were very short stuff us and proceeded to bounce us around rooms to accommodate the animal we had already informed them of. And they proceeded to charge an Additional $250 local fee. We had moved to spokane but were in the area to sell our home. Not locals but they didn't listen. In the end they charged us $434.00. For a room that was not the one advertised or that we paid for. When the price match peeps got back to me they have only argued with me over the price match. They said the price had to be available when they reviewed it days later in order to price match. Meaning my limited low price on Super.com was no longer available 3 days later so they won't honor it. Even with a screen shot. See emails below. Then they told me the super.com was sold out and that's why they wouldn't honor. Then told me it was not a better price. So they wouldn't honor it. See below the price difference is clear. BW before tax: 164.15 Super before tax 146.74 BW after tax: 184.88 Super after tax 164.58 Both show Super lower. So that email is wrong completely. Then the service and room were so bad. It was not the room we paid for. They moved us. Treated us like we annoyed them. So we checked out and left that day. We didn't stay the night. We still have a 434.00 charge on our card. They haven't sent the fee back yet. They told us 4 different prices. On BM receipts say 164.15. Then 184.88. Then 219.88. They charged us over 400$ We didn't even stay. And they are giving me the runaround about the guarantee still and about the way our stay went. For such a big company they are truly showing how they will fight and be stingy even if they are wrong. They say price match in the listings. They even give you a quick run down of the rules for it. But then they hide behind this little stipulation in the fine print that says "if the price matches when they review it..." so however many days they decide to wait before they review it.... if it still matches after that, then they honor the price match.

Nice hotel, but lacks amenities. We expect some nice amenities when booking the largest suite on…read morethe property. We usually get a breakfast, sometimes continental, sometimes a full breakfast. For instance, the large suite we booked in Walnut Creek last week included a concierge lounge, which had snacks and drinks all day long. With this booking, all you get is the room, which is a very nice room by the way. Okay, they did give us some certificates for free pancakes in the morning or a free dessert for dinner. I used one once. There is an icebox down the hallway with pre-bagged ice that fills the rooms' ice buckets. Room service is available. The property is located adjacent to the Columbia Point Marina Park, a nice boat landing and beautiful park. A few restaurants are nearby within walking distance. There's a 24-hour Winco just down the street, which is very handy. Our suite included a wet bar, microwave and refrigerator. Two bathrooms was a must for us, which is one of the reasons we booked this room. Even the guest bath has a shower, which is very nice. The bedroom has a sliding door that closes off the living area. The room includes a gas fireplace, which was very nice to have. There's a good sized balcony with a perfect river/park view, two chairs and a table. The staff is very friendly and helpful. Be careful of their Riva restaurant, it's kind of weird. I've never had an untraditional lox bagel sandwich like theirs, and I didn't like it. They also thinly sliced and cooked the ham until it was brown! Whoever heard of brown ham? You might want to ask them how things are prepared before you order. The elevators are as slow as possible; even slower. We had some issues with our room. The air conditioning unit in the bedroom was extremely loud, but they were able to fix that upon our request. The toilet seat in the guest bath is almost falling off. No matter what we tried, the main bathroom shower leaked all over the floor and onto the bedroom carpeting. And, the television is full of large white dots all over the place. The front desk said they are already aware of the television issues, and are working on replacing them. You can search YouTube for "Room 233 at the Lodge at Columbia Point" to see my video of the room. The bed was very comfortable, and they gave us nice pillows. The wet bar included paper towels, real dishes and silverware. The couch folds out to a bed. There are no electrical plug outlets or USB ports at the side tables near the bed; that wasn't good. The suite included robes. Our room was quiet throughout our five night stay.

Request to move rooms due to noise from staff entrance was very professionally handled…read more The bedroom/bathroom was very well equipped, spotlessly clean and very comfortable and unlike some we had no issue with our mattress. However we were woken very early at 06.15 with deliveries/staff arrivals occurring beneath our room (204) which was an issue. However when we requested a room move the staff could not have been more efficient and obliging and the following night we slept until 09.30! The whole hotel is spotlessly clean. I ate in the bar one evening (interesting and tasty non typical bar food - very positive comment!) and my server was a lovely bubbly and chatty lady who took an interest in my conversation. If only she had not been at work I would have loved to keep chatting with her for hours......

Hands down, best part was the breakfast: food itself was delicious, best hotel breakfast I've ever…read morehad, and somehow the service was even better. Special callout to Gloria for being so amazing, friendly, and accommodating. Everything about the stay was great, but if there was any way I could give bonus stars for the breakfast/Gloria's service I would!

Great location. Fantastic breakfast. Very helpful front desk. Very clean hotel. Great location on…read morepark and river. Quiet. Clean

Arrived 7/15/26 to a newly remodeled hotel. Very nice Loved…read morethis place so much I came back through and stayed again. 7/21/26 Staff is polite and friendly,CLEAN, breakfast was amazing. Highly recommend this newly remodeled hotel.

The hotel is very nice and clean. Management need to hire more people on the weekend since this…read moremonth is a busy month with graduations and weddings. The front desk lady was very friendly and patient. She was working as fast as she could checking customers in while trying to answer questions on the phone as the same time. She needs a raise!

Now they charge several times what you would pay for a Tesla charger a short distance away…read more Don't go to this location and expect to use their EV charger as part of the service. We go to the TriCities once a month. Not at this Hampton Inn.

I have stayed at this hotel three times as I go back-and-forth between California and Montana each…read morespring and fall. I travel with my dogs and need an option that is on and off the freeway quickly but close to an outdoor dining option. This hotel meets all the criteria and in addition the breakfast is fantastic, the rooms are very clean and the staff is great. Additionally, the hotel is dog friendly and very close to a great park where we walk the dogs after a long day in the car. The few restaurants nearby have a small outdoor patio so it works, even though the food isn't outstanding, it works since we are just passing through for one night. We will continue to use this as our stop over for the travel between states!

This motel is a class act! Clean, large rooms, all employees were top notch including the cleaning…read morecrew. Breakfast was excellent, hot and fresh. Very good coffee. I will stay here again and again.

This might be my FAVORITE hotel in the Tri-Cities! Very comfortable stay! Rooms are new, clean,…read moreand modern. I was on the top floor and the bedroom had high 16' ceilings which was a nice touch. Very nice bathroom (mirrors have great lighting) and comfy king bed. Desk with work area and couch sitting area. They even have HBO which is rare these days with the Marriott chain. Internet was ok, could be better. Upgrade in internet capacity is needed but that was my only complaint. I will be back!

Love this place ! Will definitely be staying again. Clean comfortable rooms beds are amazing!read more

How about some hot water in your hotel checked in Friday night no hot water and no hot water…read moreSaturday in am then was promised a 100.00 refund for both rooms and then we only got 100.00 should comp both if I could give no stars I would how do you clean with no hot water

Very nice hotel with very helpful and pleasant staff but they play Fox News on the TV in the…read morebreakfast room.

Locate within 10 mins of local airport this makes a perfect overnight if you're flying out. Walmart…read moreand several states res across the street as well as many restaurants. Rooms are clean and staff are very sweet. Great stay for the money

The property hosts a cherry orchard , a winery, and this review is for the bed & breakfast. The…read moreB&B has 3 units, we rented both the Orchard and Santina Chalets. We arrived at peak cherry season the weekend of July 4th. Cherry trees surround the beautiful shared outdoor patio, ripe cherries covered the trees and were falling to the ground. Can one eat too many cherries? What is too many? Did I spoil my dinner? Yes! The Orchard Chalet is the bottom floor of the owners house. It is a 2 bed, 2 bath, living room with reasonably comfortable sleeper sofa, wood pellet stove, dining room & full kitchen. It has been a while since its last remodel, but it is comfortable and perfect for families. Its dedicated, semi-enclosed, outdoor covered patio provides plenty of space to spread out and relax. Our parents and children enjoyed their stay in the Orchard Chalet. We were able to comfortably entertain a couple families that stopped by to say hello. A building behind the main home is split into 2 units, the Sunrise and Santina Chalets. I stayed in the Santina Chalet which is freshly remodeled in a modern styling - highly recommended for couples wanting a romantic getaway! The bathroom has a spacious shower and soaking tub. Its backdoor opens to a deck overlooking the cherry orchard. Look for my pictures. The owners were very friendly, but sadly they were heading out of town so we missed out on the breakfast that others rave about. Will we return? YES!

Favorite place to stay in Tri-Cities. Very well appointed suites with super comfortable bed,…read morebeautiful bathroom, attention to little details like bath salts next to tub, candles in bathroom & suite, light-switches near bed are easy to locate. The decor is perfect. Kitchenette & dining table for homey environment, balcony is nice & private. Outdoor fire pit, koi pond, bbq area is so comfy & relaxing like a little private park. Hosts Steve & Rainy are friendly, gracious, interesting and do anything to make things easy and not fussy.

Fast, friendly service at check in. Motorcycle parking right in front made for easy unload and…read morebring luggage in. Very clean room and bathroom, large room. Great area with couple nice restaurants within half block walk. Safe area, nice views.

The pictures look good when I book it .Nice view but other than that no . Gym wasn't working they…read morewere remodeling. Customer service in the morning wasn't all that . Lots of insects at night . House keeping people talking loud in Spanish and banging their carts in hallways