When you don't have hot water shut your doors would never stay here they have no hot water how do…read morethey clean things like bedding dishes towels come on this is common sense close up your going to get people sick staff absolutely clueless on what to do the front desk wouldn't call his manager because it was Saturday morning health department needs to check this place out no hot water for two days that I know about only stayed Friday night left Saturday morning no hot water dirty place slow drains

I stayed here on 9/24/25. The toilet wasn't working in my room and the sink was extremely slow to…read moredrain. Because we were a late arrival, no maintenance people were on duty and there were no other rooms with two queen beds available. We literally opened up the toilet to repair it so that we would be able to go to the bathroom. I was told by a hotel personnel that a manager would contact me and that his name was MIKE. Today is 10/6 and I've made 6 attempts to leave MIKE messages to call me back!!! I'd give them a ZERO because of MIKE's willful disregard. Staff at the desk has routinely told me that they have passed along my message to him. I wasn't looking for a free room but at this point, I'll be challenging the entire charge with my credit card company.....

Walked in from the river for dessert. Staff was friendly and…read moreaccommodating to take a seat without a reservation . Sat outside at a long table and had dessert I had the million bars, and my girlfriend had the crème brûlée. They had a wide selection of wine and drinks. Will definitely be returning to try those out

Go here if you want your Mother's Day to leave a bad taste in your mouth. Absolutely lackluster…read morebrunch complete with overcooked prime rib and curdled scrambled eggs floating in water. $30 per kid for my child to eat a couple pieces of cantaloupe and drink water. $60 per adult for food we had to walk downstairs to get. When I booked the reservation they had a full brunch menu not a buffet. I had to go pour my own cup of drip coffee and they had the nerve to charge me $6 for it. 4 adults and 2 kids and the total was $425 because they included a compulsory 22% "catering fee" and then had the audacity to ask for more tip after being ignored and forgotten by the waiter. We will not be back and definitely not recommending to anyone.

This place is amazing. Super clean. Staff remember your name and go above and beyond. Their…read morebreakfast is delicious. I highly recommend. No better place to stay in the Tri-Cities.

Hands down, best part was the breakfast: food itself was delicious, best hotel breakfast I've ever…read morehad, and somehow the service was even better. Special callout to Gloria for being so amazing, friendly, and accommodating. Everything about the stay was great, but if there was any way I could give bonus stars for the breakfast/Gloria's service I would!

Clean rooms, but a bit small in their bathrooms. Hotel staff ate pleasant and helpful. Rooms are…read morenot insulated well and you hear lots of voices, footsteps, water noises. Beds were a bit uncomfortable, too firm for my liking. TV had a knockoff remote without a key for channel guide display and other labeled keys do not work as labeled as in mute, guide, or menu. Rooms do have mini fridge, microwave, and keurig coffee makers. Helpful hint: If you want to have hot water, because I bring my own tea bags, bring a microwaveable cup to heat your hot water. Convenient amenities. Centrally located with shops and restaurants close by. Breakfast buffet on Saturday was quite good. Sunday the buffet food wasn't as good. Eggs were cold, no pancakes, greasy sausage paI guess most guests only do Saturday and are checked out by Sunday and on their way without stopping at the buffet. Buffet is $16 a person. We probably would upgrade to a different hotel next time.

I was placed in a room between two families with children. I'm here on a business trip. I think the…read morehotel had a block of rooms for the conference. Why I was placed between two annoying loud families that stay up late is ... really annoying. At least there was a nice tree outside the room. Spend the extra money if you can and stay in a nicer hotel in Richland.

We showed up at 2am and Josh was there to greet us. I had not made a reservation as I wasn't sure…read morewhen we would arrive but had done my research and this was where I wanted to stay. I only needed the room. For less than 5 hours as our flight back home was early. Josh was so pleasant. I wanted to use my points so he told me to go ahead and book online and he would adjust the reservation so I didnt get charged for early checkin. I was so tired and when I booked it I accidentally booked the pasco hotel. Josh called that hotel and tried to get them to help me cancel and get my points. When that didnt work he asked if I went there would they do what he was willing to and adjust the reservation. The other guy said no he wouldn't help. Josh was so kind I told him to have the guy cancel the wrong reservation and I would pay cash to stay at this hotel. Josh was shocked the other clerk wouldn't help out. We traded customer stories and he checked us in. I would totally stay here again.

They now charge three times the normal amount to use a Tesla charger. Tons of other options in the…read morearea if you drive an electric car.

This might be my FAVORITE hotel in the Tri-Cities! Very comfortable stay! Rooms are new, clean,…read moreand modern. I was on the top floor and the bedroom had high 16' ceilings which was a nice touch. Very nice bathroom (mirrors have great lighting) and comfy king bed. Desk with work area and couch sitting area. They even have HBO which is rare these days with the Marriott chain. Internet was ok, could be better. Upgrade in internet capacity is needed but that was my only complaint. I will be back!

Really happy with the whole process from booking to their communication leading up to my trip and…read morechecking in as well as our stay. Very friendly and helpful front desk staff and at the restaurant as well. We used the pool and hot tub, both of which were nicely maintained with new towels. The gym is large and the breakfast area is too. I'd stay here again. For one night with two beds it was $311 total. We came for a gymnastics competition.

We stopped by here on our way back north from a two week vacation camping in the Eastern Sierras…read moreand on the California coast, so a nice clean room with a good bed was certainly in order after tents and cabin mattresses in the days prior. We came on a Saturday and there must have been a bunch of graduations or something because the hotel was packed. We usually get a two queen suite for our family of four but our only option here was a standard king and a sofa bed. No stars removed for that, the room was immaculate, well air conditioned, comfortable and most of all: Quiet. The hotel WiFi offered a solid connection and was easy enough to connect our devices upon arrival and I also got a small discount for signing up for the free Best Western Rewards program. They have a full fitness room with exercise equipment and a small pool, 4 feet at the deep end, in a sauna like room downstairs. The pool ended up being the primary bone of contention as my son is a connoisseur of hotel swimming pools and gave this one a scathing 0 out of 10. The water was too cold and, after hopping in, he severely scraped his shin from knee to ankle (see photos). Added to that, the noise factor in the pool room was perhaps one decibel below an acid trip at the Tet Offensive (1968). Seriously, PTSD inducingly loud in there, and the humid atmosphere only adds to the sensory overload. I lasted about five minutes. As we were walking out of the pool area, I noticed a prominently placed sign advertising a first aid kit available at the front desk, so accidents must be fairly common here. Apart from that, the hotel is in a quiet part of town with plenty of good eats nearby. Whether you're on a McBudget or have no problem forking over $25 for a California Burrito, you can find a wide variety within a 3 to 8 minute drive from the hotel. Parking was ample, if not super close to the building and there are luggage racks available if you're like us and bring the entire Gypsy wagon up to your room. There is coffee, water (hot and cold) and a variety of snacks available in the lobby 24-7. Breakfast (included with stay) includes my all time favorite fixture: The DIY Waffle Station. Get up early to beat the line. So, the missing star is for the pool debacle, but the rest was very solid. Friendly staff, easy to navigate the floor plan, etc. Seating in the breakfast area is extremely limited. I counted four tables with about twelve seats, total, to serve the entire hotel. So, if you're traveling with a big group you might have to do breakfast in shifts. TL;DR Version: Clean, friendly, comfortable and geographically well situated. The pool could cause physical or psychological injury but at least there's a first aid kit? DIY waffles are a win.

How about some hot water in your hotel checked in Friday night no hot water and no hot water…read moreSaturday in am then was promised a 100.00 refund for both rooms and then we only got 100.00 should comp both if I could give no stars I would how do you clean with no hot water

Locate within 10 mins of local airport this makes a perfect overnight if you're flying out. Walmart…read moreand several states res across the street as well as many restaurants. Rooms are clean and staff are very sweet. Great stay for the money

This hotel is great. Big rooms, very clean, nice workout room with a peloton cable machine and…read moreplenty of room to work out. Decent breakfast as well. The real star of the show is Monica.I lost my AirPod case and figured it was gone forever. She found them and tracked me down by looking at the booking reservation almost a week after I lost them and was able to coordinate shipping them back to me. Thank you so much Monica!

The property hosts a cherry orchard , a winery, and this review is for the bed & breakfast. The…read moreB&B has 3 units, we rented both the Orchard and Santina Chalets. We arrived at peak cherry season the weekend of July 4th. Cherry trees surround the beautiful shared outdoor patio, ripe cherries covered the trees and were falling to the ground. Can one eat too many cherries? What is too many? Did I spoil my dinner? Yes! The Orchard Chalet is the bottom floor of the owners house. It is a 2 bed, 2 bath, living room with reasonably comfortable sleeper sofa, wood pellet stove, dining room & full kitchen. It has been a while since its last remodel, but it is comfortable and perfect for families. Its dedicated, semi-enclosed, outdoor covered patio provides plenty of space to spread out and relax. Our parents and children enjoyed their stay in the Orchard Chalet. We were able to comfortably entertain a couple families that stopped by to say hello. A building behind the main home is split into 2 units, the Sunrise and Santina Chalets. I stayed in the Santina Chalet which is freshly remodeled in a modern styling - highly recommended for couples wanting a romantic getaway! The bathroom has a spacious shower and soaking tub. Its backdoor opens to a deck overlooking the cherry orchard. Look for my pictures. The owners were very friendly, but sadly they were heading out of town so we missed out on the breakfast that others rave about. Will we return? YES!

Favorite place to stay in Tri-Cities. Very well appointed suites with super comfortable bed,…read morebeautiful bathroom, attention to little details like bath salts next to tub, candles in bathroom & suite, light-switches near bed are easy to locate. The decor is perfect. Kitchenette & dining table for homey environment, balcony is nice & private. Outdoor fire pit, koi pond, bbq area is so comfy & relaxing like a little private park. Hosts Steve & Rainy are friendly, gracious, interesting and do anything to make things easy and not fussy.

The price was right. Nothing to complain about, nothing…read moreunsatisfactory at all! The breakfast was good, nice selection of items. The kids loved the pool area. The staff was very friendly and accommodating.

Do not recommend! We booked a room with a view for over $240 a night . We were given a room over…read morelooking a parking lot .. no water view... dirty carpet that u just didnt want to step on. Black mold in bathroom around the fan switch plate. Spider webs and dirt thru out room, made me feel like it was a room that hadnt been used or cleaned in months. if u opened the bathroom door and someone was at sink or using coffee pot u would hit them with door. An awkward layout. Old mattress with springs, very hard and u will hurt in the morning from this mattress. Just the Basics at this hotel only the minimum... no luxury, think motel 8 but dirty. no liquid soaps, no body wash no hand soap. they do give u tiny bar of soap. For $240 a night thos hotel is absolutely not worth it! Do not stay here! u will regret wasting ur money after not being able to sleep due to bed and such a noisy place to stay at...we possibly might have been discriminated at by the first employee that greeted us at check in. The surrounding area IS VERY beautiful.. the employee at checking in definitely made us feel unwelcomed. The employee leaving was very kind to us!! The worst part of the stay was the toilet seat was hot glued on and when u sat on it if fell off and u went directly in the water/toilet!! We left early and headed home . Juat a terrible experience all around!!!!