I'm a Hilton Honors guy and don't like bashing Hilton properties. But I also like warning others. This hotel looks fine on the outside, in the lobby and hallways. My bed's mattress was so old it had a "sunken" section that you couldn't help but slide into. The air conditioner was cold when we walked in so I adjusted it to 72. The rest of the evening the room felt too warm no matter what temp I adjusted it to. The bathroom was missing a tile. Not what you expect at a Hilton property. The complimentary breakfast was cold scramble eggs and cold sausage. The room was very clean. Bottom line, this is not a $120 a night hotel. There are too many options in Hobbs. I'm hoping Hilton can raise the quality of Hampton Inn properties. Hilton will send me a Hilton Honors questionnaire and I'll repeat the above. read more

Hampton Inn & Suites Hobbs - Missing bathroom tile at a $120 a night hotel in Hobbs, NM - Hotels Near Me - Hobbs, New Mexico

We are welcomed when arriving early because of losing an hour from Dallas. That was great since we were traveling with dogs. It was pretty hot outside. The room is nice and cool. Grounds are clear of trash; the hotel lobby is clean and cool. The 1st floor exit door is broken. It does not close completely, so hot air and bugs come into the stairs. It's pretty hot in here. Good dog walking area. Complete with dog bags. The area is clean and shaded. Breakfast has a big selection of food. Pictures show a variety of dishes. With a dozen folks eating, the TV is off. I waited at the front desk, but no one for a half hour. Erik Rivera is the gm. I'll tell him there's room for improvement. read more

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I hope this was just a bad day and not a regular experience for a Hampton Inn. Room - a/c was undersized for the room and unit was on the opposite side of the bed which made for an uncomfortable night. No hair dryer in the room. Answer at the front desk was she couldn't find us one and customers often take them. Breakfast - strangely several things weren't working. Coffee maker was broke. Waffle iron was not working. The toaster was out of service. Usually a good experience at Hampton but will not stay at this one again. read more

Stayed here when flying out of a tiny airstrip in small desert oil town. Paid a high price ($190) but told that was a great price for the "best hotel in town". I can't judge how the other hotels in town are, but I can say it was a middle of the road Hampton and not a great value for the price at all. The front desk seemed to be unable to perform basic tasks, such as ringing out snacks for the pantry for cash. I gave up and finally asked they were put on the room, which she said she could do. The room was cold and the wind was high and made a whistling sound in the leaky window. I put the heater on and it worked for a while to compensate for the noise and the temperature. The fridge and microwave worked. The bed was lumpy but the sheets clean, and the chair comfortable, although unusable due to the leaky window. The wifi worked, and the bathroom was clean except for black hair in the shower. Gross, but not the worst I've encountered. The water in the shower was hot but poor pressure. Towels clean but only two of each. No wake up call as requested. I checked out at 5:45 am to catch a ride to the airport - no shuttle at the 'best hotel in town'. The snacks I ordered never made it to the bill, I offered to pay in cash and was told not to worry about it. Asked for a 'to go' Hampton breakfast bag, was told they don't have them at that Hampton Inn. Got in my ride and left - second choice was to stay at a local Casino, which I'll check out if I ever have to go back. Not the typical Hampton experience. Save your money. read more

Fairly new hotel, so the rooms are nice and for the most part are quiet. Pretty good hot breakfast with a nice spacious room to eat. Hallways are carpeted for a nice quiet walk towards rooms. read more

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I have stayed here many times over the last 1.5 years and I've never been this unhappy with a hotel. Quite a few of my stays have been ruined by early morning cold showers. I asked them about this once and they asked what side of the building I was on?! Apparently one side is better than the other, but really they just need to invest in their water heating system. The AC, in most rooms that I've stayed in, will not blow cold enough to cool the rooms. They have set min setpoints on the AC to save their energy costs at the expense of allowing customers a comfortable room. Several cables channels stopped working, I informed them twice and they said they'd fix it next day, but they never fixed it or followed up with me so I assume they did nothing. Just spoke with coworker and he has also experienced many cold showers during his many stays here. read more

Alright, so my second time at this hotel. Outside was presentable and well kept. Staff was quick and friendly. Interior of the hotel and room was clean and every thing worked. The breakfast was still at the level of a McDonald's. I still smoke a tobacco pipe, and for the smoking area to still be a little bench out in the weather is still not enjoyable. What brought my review down was that the floors are very thin. Did not have an issue with it last time, but this time I was woken up at 4am hearing the steps of the person on the floor above me. Did not stop till almost 5am when I am guessing the person left the room. read more

The hotel is nice the key system is unusual and if you are not careful they are easily deactivated. Breakfast is good and nice choices.

The staff was nice and attentive and the hotel itself is in good shape. The room was clean and well-appointed, the bed somewhat comfortable. None of that matters if you cannot sleep because the room is too damned hot! The AC was set on 65 the entire time we were there and the room temperature was at least 80. And then there is the pool. I had no plans to use the pool anyway, but I happened to walk through the pool entrance. I couldn't even see the bottom of the pool, the water was totally opaque. It smelled like rotting fish on a hot day. It was absolutely disgusting. In fact, I don't think I've ever seen a hotel pool with water in worse condition. So, Hampton Inn & Suites..... fix the pool, you get three stars. Fix the AC, you get four. I haven't stayed at any other places in Hobbs, so this may very well be the best accommodations available. If so, don't distress, it wasn't a bad experience. read more

Very nice hotel. The customer service is amazing....from the front desk, to the maids, to the breakfast staff. The breakfast was really good. They had lots of options. Marie B and Margarita were extremely friendly in the breakfast area. I would definitely recommend staying here. read more

The room smelled horrible, it was incredibly hot & took forever to cool. Went straight to bed..... bottom sheet was too small and popped immediately, bed was old & miserable. At 5am we gave up sleep. Tried to shower.....NO HOT WATER! The desk said sorry....our manger is not here. We dressed, paid full price for crap! When I got to car and read receipt it wasn't ours! Seriously, she printed someone else's out with all their information & gave it to us. We then drove the next six hours home. It is important to say that we are Hilton Honors members and have used Hilton from coast to coast. Hobbs NM Hampton is by far is the nastiest, most unfriendly customer service entity we have ever had to deal with. read more

For being in the middle of nowhere, this was an insanely nice Hampton Inn. They have RFID key cards so you don't need to insert it in the door. Just hold it up to the door, and it unlocks. Everything is nice and new and the staff is really friendly. My only gripes with this place are it's proximity to food, and an AC system that goes from sweating to freezing with a 1 degree temperature adjustment. However, this was one of the nicest Hamton Inns I've stayed at. read more

Very nice and helpful staff. Rooms and bed very clean and comfortable. Breakfast was very good every morning. Would stay here again . Only bad thing is the pool was broken the entire week we stayed there. read more

We arrived at 5am on Saturday. We were greeted by April. We noticed that breakfast was being served so we made a few plates. Marie was working the buffet. She was so accommodating and professional. The next morning Marie and Christine were working the buffet and once again we were treated like very well. The buffet was really busy but they didn't miss a beat!! Thank you all for making us feel welcome. See you soon. read more

New-ish hotel, clean, staff friendly. Rooms large & spacious. Bed very comfortable. Breakfast available in am. Not close to food but it's Hobbes, just drive a bit for food. Paid ~$119 (before tax) for a room (two people) in May 2014. Would stay here again. read more

BEWARE STAYING HERE AND DEFINITELY DON'T ANSWER THE ROOM PHONE!!! I stayed at this location for work 10/19/15 through 10/23/15, everything went well until the morning I was scheduled to check out. I received a call on my room phone (approx. 6:45ish am), from someone at the front desk apologizing for a system error that occurred overnight and caused the need for me to verify my cc number. This guy, who gave the name Christopher Alexander, claimed he was on the staff. He knew my name, check in and check out date, who my travel agent was, and the type of credit card I used. Unfortunately I fell for it and gave him my cc number, but reversed the numbers of the security code. I immediately had a bad feeling and rushed to pack up and head to the front desk. I get to the front desk and the 2 ladies have no idea what system error occurred because there had NOT BEEN one. I immediately called my cc company to cancel my cc; and guess what, someone tried to charge $1,000.00 to Lowe's online 10 minutes prior to my call, but it was DENIED! I then called and opened a file with the Hilton Corporate Office because the GM was not in at the time. My Company uses this hotel frequently, but not anymore. Today is 11/10/15 and I have yet to receive a call from the hotel GM; but they reported to Hilton Corp. and to my travel rep they have communicated with me via email...LIES!!!! Based on the information 'Christopher Alexander' had I believe this was an inside job that is obviously not important enough for the GM to be truthful about and work to resolve. BEWARE STAYING HERE AND DEFINITELY DON'T ANSWER THE ROOM PHONE!!! read more