Frank and his crew ( especially our mechanic John Munkes) are THE BEST!!! Fair, honest and up…read morefront! Small town service and small quality at it's BEST!!!

Horrific on many levels. Simple activities, like oil/fuel filter changes required numerous stops…read moreto correct things that were wrong. Highly recommended tires (Nokian), which had good reviews on line, but all 4 tires were mounted incorrectly - balance was off between .75oz and 2oz per wheel. One wheel had two different weights at 40 degrees off set. Felt like I was driving with square tires. Should have gone with my gut and visited the Pro's at Les Schwab - There are way too many options out there to deal with terrible service. You guys should focus on getting it right the first time and not apologizing during repeat visits. AVOID them.

I bought my daughter a car from Grove. We needed a car right away and found the perfect one. Sam…read morewas very helpful and nice! Their 3 month warranty was amazing. Everyone in the shop was very nice and they worked with us getting the car to perfect running order. Buying a used car is frustrating and Grove made it so much better. I will definitely recommend them and I'll definitely be back to buy another car from them in the future. Great customer service!

Wendi L. Vernonia, OR…read moreGMC Sierra 1500 Verified Customer Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4 10/06/2019 On site service center team We recently purchased a 2010 GMC Sierra. Check engine light came on and they gladly took it in to their shop and replaced the mass air flow sensor, only to have the light come on again before I left. Their lead mechanic let me go with him to drive it with their computer hooked up to the truck and was very helpful, kind, and knowledgeable. At that point, he recommended a new fuel pump, which they ordered that day. They installed the new fuel Pump and also found one of the spark plug wires was bad and grounding out as well. They replaced ALL of my plug wires as a courtesy! Not gonna lie, I was Leary about purchasing a vehicle here at first, but we are thoroughly pleased with the OUTSTANDING CUSTOMER SERVICE from their service center!!! The service shop manager and foreman are definitely going to help this place thrive! We would definitely purchase here again! Recommended

I would highly recommend Ortiz Auto they have exceeded my expectations. A very satisfied customer…read more Greg Howell

They got my car in quickly and fixed the propem that same day. Very friendly and reasonable price.read more

honest and professional, coming to Jesse for a few years now and have much appreciated the fair…read moreprices and great work. I recommend this shop often.

We took our family car here it's under warranty. Jesse was so great he happily worked with our…read morewarranty company. Our car was fixed so fast. This is the best place to go to get your car fixed. Thanks for everything. I'll tell all my friends and family.

Dedication and strong conviction, with decent advice. Over many years Jim's repaired many makes of…read morevehicles, and they didn't mind working on older run down working trucks. On a separate note I have a long standing beef with an employee of Jim, Arron Musgrove. It so happens I was from the town of Gaston. Long story short Scotty and Dan Geiger had wasted Aaron's peppermint snapps liquor. Aaron returned after work, needing his liquor. Scotty was a few years older as with Dan, apparently they both framed me in wasting the liquor. But I didn't drink any. My dad gave Arron a twenty. It was all down hill with constant scapegoating and belittling. As well I was smeared as Hispanic or part Mexican. I'm not Hispanic nor Mexican. If I was I would embrace that and have more friends of that culture.

Jims automotive installed a timing belt on my car . When it was done I picked it up and brought it…read morehome I was happy to have it done I opened my hood to hear it run and look at it and I noticed 4 bolts sitting in the spots they go into on the spark plug cover . The bolts were not even hand tight . I was baffled and I thought ok I'll tighten those down and never go back to Jim's automotive in forest grove . Well I had that timing belt done April 22 this year 2024 . So driving home July 18 so less than 3 months later and I hear the worst sound coming from my engine . I wasn't going to have it towed to Jim's no way so I took it to a Japanese car specialist . He opened it up and the timing belt was shredded. They found a bolt that had come loose from the install that Jim's did . So I called the owner Jim and asked him if he would pay the other shop to fix what they did wrong and he said no . He did offer to fix the work but I told him no way will I ever bring my car back to them . When I spoke to him, he told me that sometimes when you take your car to another shop, they noticed things that the previous shop might not have picked up because of an extra set of eyes. I think this is total BS I should be able to depend on the shop that I take my car to in the first place, I expect my car to be fixed the first time if not the first time then maybe the second time but there's no way I would bring it back to them a third time. This is my experience with jims automotive and Forest Grove. I am going to be out a lot of money out of pocket because they did the job incorrectly. The first time the install they did did a lot of damage to my engine and now I am out of pocket just be aware of jims automotive if you have had good luck with them then that's great but this is my experience with them. They will not pay for another shop to fix it correctly and they will only fix it on their dime. If I bring it to them, I will never bring any of my vehicles to them. Unfortunately, this was a very bad experience. I don't know what I will do from here as far as trying to recoup my money back I have talked to a couple attorneys and we will see where it goes but be aware of jims automotive unless you want to take it back to them multiple times to make it right in my eyes you shouldn't have to take a car back to have it repaired multiple times because they didn't do the job right the first time I am going to upload some pictures and you can see the damage that has been done. I probably have bent valves. I'm probably gonna need some head work. It's probably gonna cost me around $4000, and this was all done because of preventative maintenance. I didn't even need to have my timing belt done at that time. The only reason I did it is because I had the money and I had about 15,000 miles before it was due. My car ran completely fine before I dropped it off to them the first time.

We were on the way to the beach on memorial weekend. My husband popped the passenger side tire. We…read morechanged to spare on the side of the rode then pulled to Les schwab, Jorge was super helpful when we get there. He looked at the tire and said he can fix it in 20mins. The service he provided was excellent. And that made our bad day turn around for sure! I highly recommend this Les Schwab. Not sure why people did not like it. But with our experience, we feel grateful to have someone be there saved our day.

Everything! They are always great! They have great quality of service! Their employees are polite…read moreand very helpful as well!

This went great. The repair man came to my home and diagnosed the trouble with the car. He fixed…read moreone problem well but the other needs to go to a shop. The value was worth it nevertheless

Nice guy but couldn't fix the problem and it cost me $100 to hear what I already knew.read more

sales guy was nice, helpful.. although the Nissan we drove way pricey. Above bluebook value. this…read morecar was claimed to have gone through inspection by their department. The car first thing I noticed while on the test drive was oil pressure was very low! No oil light indicator. I turned around brought it back and let the salesman know. he said the shop would look at it and repair anything further. He called the next day and notified me the oil pressure sensor was bad and they replaced the part. inquired about a loan for the vehicle and they wouldn't due to price of the vehicle. At this point the hard inquiry exists on a car they knew wouldn't be eligible for a loan due to the asking price. my first experience here and most likely my last.

Hands down the best used car buying experience I've had while looking for a commuter car for my…read moredaughter. They are out a ways from Portland but sometimes you have to go a bit further for a good deal. Michael was up front about the vehicles we were interested in. He provided all the service documentation he had on each vehicle and was forthcoming with the information. We felt absolutely no pressure to purchase same day. His customer service was off the charts and I would highly recommend buying a vehicle from Brookwood Auto Group.

These guys are complete idiots. They act like classic car…read moreexperts far from it! Stay away! Super shoddy shop left-hand never knew what the right hand was doing. Would call for updates. They wouldn't even realize they had my Oldsmobile in their shop! Took it in for some top end work on my classic 69 Oldsmobile Other than the aluminum manifold that I purchased myself, everything they put in was as cheap as possible. After $8000 of work. Literally needed a rebuild after 24 months after their work. Terrible. Since I had to rate it, I gave it one star should've been a zero. If you're looking for a quality of mechanical shop, keep looking!

Took my kid's car here when the heater stopped working. They had it fixed in a day. It's worked…read moreever since.