Nobody wants to take their car to a shop, because when you have to, the first thought is, "they're…read moregoing to find a million different things to overcharge me for and make up terms so I have no idea what they're talking about" Let me tell you, that is absolutely not the case with Subie Guys. I came in for a routine oil change and while, yes, they did find some additional issues, the head mechanic broke down exactly what was happening and also provided me with a sense of how urgent/minor each issue we addressed was. Subie Guys and a stellar customer experience go hand in hand. I can't imagine taking my Subaru anywhere else.

From the owner: Your local, independent Subaru Repair shop, we've been in business for 20 years helping you keep…read moreyour Subaru safe and reliable.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

They got me early morning when they opened in fact it was dark yet hard to see exactly where I had…read moreto turn they stayed on phone with me to get there. Believe it or not it was my own issue on car that had to be taken care of right away. Got me out in good time and I was on my way. Only thing I didn't notice when I got there was a 3% surcharge for using a credit card. Now that I know I will use my debit card provided they don't charge for that also which is as good as cash.

Lazy techs will estimate extreme costs for something they don't want to do, dishonest people it…read moreseems unfortunately. I got a quote for exhaust work that they wanted to charge nearly 10,000$ for. Other shops estimated closer to 5,000$.

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

My wife and I have been 20+ year dealer service center…read morecustomers. We recently tried Dave's Garage as the dealer was 5 weeks out for a repair. They got my Wagoneer in for service in a timely manner and the experience was amazing. The communication from the beginning was on point. They finished the repairs on time, when promised and it was done correctly with no finger prints on the white paint(a common issue at the previous shop). Dave's Garage is now my go to shop.

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

I have used Randy's Old Towne service for over 40 years. I have nothing but the highest praise for…read morethem. They correctly diagnose my problems and fix the correctly the first time. I have absolute confidence in them. And that is no small thing.

Their estimate for my repair was dead on. My vehicle was finished in a timely manner. They were…read morevery honest and straight forward. I will return in the future...

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

He had done my front brakes on my car & said my tie rods needed to be done. I asked him if he could…read moredo that, he said yes but I'll need an alignment after, which is no biggie, but yeah, I'd like to get that done too soon. Then he left for a month, funeral or something, which is understandable. Then he texts me about a month later asking if I needed anything else done, which I said yeah, the tie rods would be great. He has me order the parts & then sets up a day to come over. Ok cool I'm thinking, I get everything planned out, parts are delivered, I let him know & he says he'll be by in 3 days after 6pm. An hour before he's supposed to be there he texts that his daughter is sick & he is starting to feel sick too & he will get a hold of me when he figures out his schedule. 3 days goes by with nothing, I text him finally to find out what's going on & that I'm probably going to have to find a real mechanic to do the work & he says he won't be able to work on my car because life overwhelmed him this past week/weekend. So, now I have a box of parts from Rock Auto that I think I need on my car, but not sure.

From the owner: Entirely mobile, certified, and licensed Mobile Mechanic servicing Grand Traverse County. Give us a…read morecall today and change the way you do maintenance and vehicle repair, all without having to even put your boots on! Plus, we'll save you some money on the journey! My business is convenience and providing only the service you want, without the overhead of real estate, bloated management salaries, etc