Title: Predatory Billing, Retaliation, and Complete Lack of Transparency!…read more Avoid this establishment at all costs, especially if you are a union worker relying on your benefits. Flatbush Optical on Flatlands Ave and Dr. James Kim engage in severe deceptive business practices and predatory billing schemes designed to exploit consumers and drain insurance allowances. This doctor and Flatbush Optical are a stain on the community and they are predators. Do Not frequent this business. I visited this provider explicitly requesting union-covered frames and standard progressive lenses under my United Federation of Teachers (UFT) benefit package, which contractually guarantees a $0 out-of-pocket balance. Instead of honoring this clear instruction, they attempted to force an illegal balance-billing scheme upon me, hitting me with unauthorized upcharges and unrequested premium lens add-ons.When I demanded a clear, transparent, line-by-line itemized receipt to see why I was being charged, they flatly refused to provide financial transparency. They intentionally hid the billing breakdown from my sight to prevent an official paper trail of their predatory pricing structure. Worse yet, I later discovered they surreptitiously locked and exhausted both of my optical certificates, submitting a fraudulent $600 invoice to my insurance provider for products and premium modifications I never consented to or signed for!To add insult to injury, the owner actively withheld my legal prescription until I threatened to contact New York State regulatory boards. Even after taking half of an unauthorized payment from my debit card, they tried to claim it was an "innocent mistake"--only after being caught. Most maliciously, on August 31, 2026, to retaliate against me for filing a legitimate chargeback claim with my bank and reporting their misconduct to the UFT Welfare Fund and General Vision Services (GVS), the doctor went into the system and filed a claim that has now locked my benefits and made me completely ineligible for glasses for the entire year. Because of this systemic fraud and ongoing retaliation, I have filed formal complaints against them with multiple regulatory agencies, including the NYC Department of Consumer and Worker Protection (Case #020967-2026-CMPL), and escalated the matter to state licensing boards. GVS has already verified their overcharges and calculation errors on their end.Protect your insurance certificates and your wallet: stay away from Dr. James Kim and this corrupt storefront. (Please note to readers: This predatory location is separate from Flatbush Eye Care at 1054 Flatbush Ave).

Recently moved to Starret City. Found this place by accident. Love the doctor and all employees…read morethere. Very reasonable and fast service! Everybody is so nice! Try them!

For the past month and a half I've been having some major ocular issues - including a scratch on…read moremy cornea (yikes) and blurred vision in my right eye. I think we can all agree, that's some scary stuff that demands the attention of a competent eye doctor. Unfortunately, I didn't find a competent eye doctor until last week. Enter Dr. Pierotti. He's awesome, friendly, and, best of all, thorough as all get out It took him an hour of examination to determine my issue and how to best resolve it but it was all worth it. My blurriness is clearing (thank God) and he's scheduled me in for another appointment to check on the status next week. Best of all? The free drops and the affordable co-pay. Love me some Dr. Pierotti.

Haven't been to Dr. Pierotti, but I tried to make an appointment and they've just informed me that…read morehe's RETIRED, so three stars is for the staff that just said "he's retired" without even offering information on who took over his practice. Seriously, these doctors should get receptionists that are a little more business oriented.

Great place! I'm…read moresuper weird about people touching my eyes and doc Samer was incredibly delicate. He was also very patient to guide me through what I needed and WHY I needed! The staff was also impeccable! The front desk ladies had a big smile and were very helpful the entire time I was there.

Amazing doctor and amazing staff! Treated me like family, and made sure things where do perfectly.read more

I had a wonderful experience with Dr. Brian I felt very supported and well taken care of. It's very…read morecomforting to have a doctor positioned so closely in my own neighborhood walking distance from my house. I will be going back any time I have any concerns with my eyes. Thanks Dr. Brian!

After a decade of coming to see Dr. McNeary with my family, I will now have to find my parents an…read morealternative ophthalmologist. This is the kind of office you can easily wait three hours for an appointment with no explanation as to the delay, only to find a doctor who can't get you out of his office fast enough. Avoid at all costs.

I went there to get my glasses fix. The screw came off and the guy fixed it really quick with care…read moreand professional.

This is the best optometrist I've had in NYC and I plan to stick with them. Let's start with the…read morepositive: the doctor. He is amazing, patient and understanding. He takes his time to explain and LISTENS to your questions and even complaints (like I had) He has a love for Pokémon so that was also a plus. Ok here's the negative: the staff. Why is it always the staff?! Don't they know the front office is representative of the doctor? Most people have to deal with them more than the doctor. They made 3 mistakes and truly pissed me off. One, they quoted me $100 for my contacts but they were actually free because of my insurance. Two, they never called me when my contacts came in. So when I finally called to get an update they said they did call me but I quickly said I never got a call nor a voicemail. She never ever uttered an apology. An apology would have diffused my irritation. Three, I specially asked what time they closed and she said 6pm. I arrived there a little before 5:30pm (they are a 30 minute walk from my house) and they were completely closed for the day. I called the next day, and told the same girl what happened and yet no apology yet again! The customer service is truly horrible but the doctor really makes up for it. There were only 2 girls working there the last time I was there so I'm not sure who I spoke with but these girls really need some manners.

Doctor's are professional and very knowledgeable. The staff is amazing and kind. Definitely…read morerecommend!

The office is clean and well designed but they will order as many tests as they can for each…read morepatient whether medically indicated or not. When I asked why certain tests were run I was told because the intraocular pressure was elevated and then a normal pressure was quoted. When I brought that up the reason changed to because there was myopia. Again myopia is not an indication for this sort of testing. This office is taking advantage of people's ignorance and it is distasteful.

I have been a a patient of Dr. Binod Verma for many years. Dr. Binod Verma is very professional,…read morehis service is exemplary and he always explained to me the problem and quoted price for his service. prior to treatment. I have visited him twice during this horrific COVID pandemic. The staff at the front desk is very careful,always wear masks and give patients appointments spacing these appointments so that there is no crowding in the waiting room. They always insist the patient wear masks till the patient is on the dental chair. The doctors always wear personal protective equipment (surgical gowns,masks,gloves and a hood) I feel safe and relieved that precautions are being enforced. Would definitely take an appointment WORRY FREE!

bottomline dont go here this place got me for a free consultation but I ended up paying. The one…read moreshe was rude and then switched me to the old man. Both quoted me different issues prices for my teeth. I dont think thats professional. Seemed desperate and empty no patients. By the way bathroom was dirty. They kept calling me to come back no way.

So I'm writing this review after having seen the doctor. I was upset about the wait time, and the…read morelack of empathy from the staff, but Dr. Khan was very good. Extremely knowledgeable with my medical condition (chronic dry eye, and other) and patient with my questions. I did make a follow up appt to see him again because he is a very caring physician, and all I can hope for is that I will be seen in a timely manner next time. In addition, who I can only assume is the office manager called me recently on behalf of the doctor to apologize for the staff's behavior and assured that this was going to be addressed.