Being an older patient, I was hesitant to get aligners. But Dr.Fritz and Dr.Wilson and the entire…read morestaff made me feel so comfortable I was never pushed or rushed to make a decision. They took the time to explain each step of the process. I was probably one of the most difficult patients but was always welcomed with friendly faces and professional care. I am so pleased with my results!

Every staff member is so kind and personable. They make you feel comfortable and are so friendly…read more They are gentle during their procedures and take the time to explain everything to their patients. We are so glad we found this practice!

AMAZING!!! I'be been going to this dentistry for about a year now. Up to this point I've only…read moreneeded regular cleanings. The staff is always great ~ calls me by name, courteous, polite & gentLe Caring. Today, I has an appointment to have a very bad tooth to be distracted. I'm a baby ( big time!) when it comes to anything pass a simple cleaning. Well, Dr. Huff was simply amazing! He was so kind and extremely thoughtful. He took his time, explained every moment, and ensured my comfort. I'm am just so grateful to have found a sincere practice, that I feel so safe in the hands of, and who genuinely seem to care for their PATIENTS first! I cannot praise this dentistry enough. Both Dr Huff's ( Mr. & Mrs), the receptionist Brittany, and Dental Assistants Kari & Katrina~ ALL are simply wonderful and I tru appreciate their patience & kindness. I would recommend this practice to all, but particularly those ( who may be like me), have a fear of going to the dentist!!!

My review with Huff and Huff could have been positive, but I cannot in good faith leave that review…read moreanymore. After completing 4 visits with the reassurance we were in-network, this ultimately was not the case and were completely misled to complete services without the knowledge of what we had been told was false. Before services, my husband and I went in for a consultation and were given a breakdown of the cost we would pay out of pocket vs what insurance would cover. There is no mention in the quote reflecting out-of-network coverage, and justifiably no reason to expect that insurance would not fully cover their portion quoted - as it matched what I expected from my "in-network coverage" - and no further reason to question any sort of setting up my own appointment after services were completed. At the first visit, we were reassured that insurance would be billed and were led to believe that this comprehensive breakdown was correct. Upon our 2nd visit, after my husband had already fully completed the appointment, I was told there was an outstanding balance - which would not be consistent with what my insurance covers in-network. I questioned the balance and was told false, misleading reasons to make me assume that it was routine to occur when paying with insurance. I was directly lied to, the true reason being that the provider was out-of-network. The provider did not offer that moral, reasonable, honest explanation that would have immediately caused me to stop future services. Why did the provider not alert me when we checked in that we had an outstanding balance from the 1st visit? Was that a tactic to allow us to complete his future appointments and in return make them more money? After paying, I walked back into the office to get another explanation why there was a balance at all. Brittney gave me a confusing open-ended answer, still leaving out the crucial component that we were out-of-network. I still felt unsure, so I called the next morning asking for clarification a third time. Brittney was rude, short, and acted like I was a bother trying to understand what was happening. Putting our faith in their answers and trusting their words, we continued to see this provider a total of 4 times which left us with an outstanding balance after insurance. This is completely outrageous and unbelievable why a business would be allowed to hold information from their customers in order to book services. After being notified of the claims, I called to confront the provider. Brittney began to speak defensively, almost as if reading off a script. Stating; "WE WERE AWARE you are out-of-network the entire time...". I was completely shocked. I was blamed, cut off from any type of resolution, just listening to a well rehearsed excuse. I do understand that the customer has a duty to confirm in-network providers - but how could I be penalized for doing so and be lied to? What reason do I have to not believe their answer? "No, you are out-of-network" was never said when I asked her to help me understand, and the audacity for them to claim so is insulting, belittling and paints the picture that there was no effort on my part to understand. Which, clearly, is not the case. Discussing with my insurance company, they made it clear to me how often these lies are told and how unfortunate it is that the provider is not "required" to tell you if you are in/out of network. That then raises the question of Huff and Huff - given you have no "requirement" to inform your clients, do you also find truth and morality to be optional? I see now why getting a clear explanation was so difficult, coming up with distractions and lies on the spot takes a lot of work. I was completely scammed, given misleading information, unclear and immoral answers. This is a serious and dangerous practice by the provider, I would be very inclined to believe that a majority of their patients are "out-of-network" and others have fallen into the same trap. Do yourself a favor and think twice before entering into business with Huff and Huff. What a shame!!!!

Thank you so much for sending my mother flower's during her hospital stay. We certainly didn't…read moreexpect those when we called to let the office know she couldn't make her appointment. The bouquet was beautiful and brightened her room. We didn't realize how critical her situation would turn out to be, and our mom passed away a week later. We are grateful she experienced such a lovely and unexpected kindness from your dental practice.

I used to be afraid of the dentist. I didn't like going. Doctor Mann and his staff were so…read moreunderstanding and so helpful.That within a year I was no longer afraid.Or concerned. I always walked out relaxed and happy. Everyone everyone who works. There is the best in what they do. Which which surprised me that someone put together a staff of that quality. That's very hard to do. He has all the great equipment that's up to date. Which makes getting anything done so much easier and less time in my mouth. The dental technicians could fool anyone to think that they were a dentist. They are so excellent. To leave a dentist office relaxed and happy. Now you know where to find your dentist.

Had a great visit at Dr. Wall's! My filling only took about 10 minutes (it was small, but…read morestill--really fast!). Most of that time was Dr. Wall meticulously shaping the filling, since I'm picky about the feel of a new filling. She was very patient and nice the whole time. I was also able to start my cleaning within 5 minutes of walking in the door, and the hygenist (I believe her name was Suzanne) did great work. She gave me informative advice about brushing (apparently, it's OK that I use a kids' toothbrush) & did a great job. Will be coming here every time!

This is a wonderful family dentist. We have been comin beg here for years. Personally I am someone…read morewho has panic attacks at the dentist and they always find a way to keep me and my family cool calm and collected. They do not push unnecessary procedures on you and they are good about ensuring that insurance is billed properly. Dr Klooster even brings his Samoyed Archie to the office which is such a wonderful thing for the kids (and me!)

I love Dr. Walton! She's been with me every step on my double-jaw surgery journey for sleep apnea…read more I initially went to her for aesthetics - Invisalign for a teeth alignment and to help with my anterior open bite. During that process, I was also working on sleep apnea and failing CPAP. Apparently double-jaw surgery is a highly regarded although intense surgical option for sleep apnea if you're a candidate. Ended up pivoting that way and changed Invisalign to braces and Dr. Walton helped me find some great surgeons. It was a long process but I'm so grateful!! I'm 10+ weeks post-op and it's been incredible. Still have several months of braces but hopefully will be down with them this year!

With age comes crowding teeth and a need for Orthodontics intervention. Mine came in the form of…read moreInvisalign's for 18 months. I shopped for several options and while I didn't go with the least expensive option, I did chose Dr. Walton because I felt confident in her abilities and she seems honest and caring. Her practice is modern, clean and runs on time. It is conveniently located off Oberlin Road near Cameron Village with its own dedicated parking lot. They also send text and email reminders of appointments. I'd like to see a more personal touch from the rest of the staff. Sometimes they don't even explain what they are doing as if I can read their minds or I don't need to know. I am not finished but am thrilled with the results so far and the payment plan is greatly appreciated.

Great!!! We moved here last year from out of state and obviously needed to find a family dentist…read more Upon skiing social media who they recommend many people said Waterstone. We drive an hour for this dentist but it is twice a year and FV is a really cute area. We have a few requirements. *Very small office. Preferably one or two dentists. * Place that could see our whole family Place that is good with people with anxiety as I have extreme anxiety and PTSD Now because I have anxiety my Husband went first and 'checked' it out. He was pleased and said it would be a good fit for us. So I got an appt. Then we decided to make an appt for my son and he got in faster then my appt as I assume there was a cancellation and we got lucky making the appt. My son went in and liked it a lot and the hygienist (I think Alex?) was great and so was the dentist. My appt was today and it was a breeze and everyone was very nice and I was happy with everything. If you struggle with anxiety you should go here. They didn't make me feel bad about anything. And thankfully all 3 of us are cavity free.

I am a Certified Dental Assistant of over 15 years. I've loved temping from day one. As you could…read moreimagine, I've seen and experienced much, especially things that the patient doesn't see. And I would like to say that this office is one of the finest that I've worked in. It's super clean, the staff is personable, professional, and very easy to work with. The technology used for patient care is second to NONE! And Dr Collier is highly experienced, gentle, caring, and passionate about the care she renders to her patients. SO IMPRESSED!!!!!!!

Been coming here for two years and have consistently had a great experiences. The team is very…read moreknowledgeable and they make the experience very personal.

I am sadly leaving this practice since they are no longer ìn network my new insurance. I recently…read moreneeded a crown and their estimate for my out of pocket was 3x more than the majority of others in network. I wish I had known about the change toout of network when I switched a year ago. It wasn't made transparent to me at the time.

I would love to take some time to share my experience with Smith Family Dental Solutions. This was,…read moreif not, one of the best experiences that I have had a dental Institute. I was started off by welcomed in by a friendly receptionist, who took my name and asked me to keep seated. My first impression of this establishment was pleased, the landscaping in the amount of detail that has gone into this place should be commended. Once I got seated, because I was a new patient, I had to get an x-ray done. I cannot remember the name of the person who was taking care of the x-ray, but I was consistently asked and checked up upon to make sure that I was comfortable and feeling my best. This goes a long way. Next, Leah, the hygienist, came in and polished my teeth and did it with precision, the amount of detail that went into her work definitely shows and I want to make sure that she receives recognition for that. Lastly, I was greeted with a doctor, Dr. D, if I can recall correctly, and as someone who is looking for a TL;DR, I greatly appreciate his conciseness, and building a plan to get everything taken care of. I cannot recommend this place anymore, and if I have any family members or friends were looking for a dentistry that demonstrate so much care, I will be definitely sending them here.

I am extremely disappointed with my experience at Smith Family Dental Solutions. I called the…read moreoffice to cancel my appointment because of unresolved billing issues. Instead of handling the situation professionally, the receptionist told me, "You are lying," and then hung up on me. That type of language and behavior toward a patient is completely unacceptable. I called back because I also needed to cancel appointments for other members of my family. The receptionist repeatedly answered the phone and hung up on me. This happened more than six times. I was simply trying to communicate with the office and take care of my family's appointments. Whatever the disagreement may be regarding billing, there is absolutely no excuse for speaking to a customer this way or repeatedly hanging up on them. Patients deserve to be treated with respect, professionalism, courtesy, and dignity. Based on my experience, I felt extremely disrespected and treated unfairly. I am very concerned about the level of customer service at this office. I do not recommend this clinic to anyone. I hope the management takes this complaint seriously and addresses how patients are treated when they have questions or concerns about billing.