I had several color scans and color prints done by Hamilton color labs. They do high quality scans and high quality prints. They are, however, not very good at fulfilling their commitments. In February, I ordered 4 prints and do to a change in plans ordered an additional print. Someone else from my organisation picked up the prints. When they arrived at the event that we needed them for, we discovered that we only had the four prints initially ordered. It was too late to have it for the event and on reviewing the receipt it seemed we were also not charged for the additional print.
In April I asked for one print to be made and uploaded the file. I was informed that the print could not be done in the time frame in which it was needed. (4 days). Unbeknownst to me they went ahead and produced the print. When I later came in to have a scan of a new piece of artwork done I was informed that the print was completed. I informed them that I didn't really need it anymore as the time had passed when it was required. The owner refused to do the scan and basically threw me out despite my offering to pay for the print that had been rendered unnecessary. Very hard to work with despite a high quality product. read more
