Furniture moved to Muskoka Island, I have used Protrans 3 times this summer to move heavy furniture…read moreto our island in Muskoka, they quote you a price up front and don't change it. The delivery people are fantastic they want you to be happy with the job. They will assemble and take away all packaging(for a reasonable charge). pick ups have been on time and they call when half hour away. I wish more businesses were like them

Terrible service. Broke the drywall on stairs after being late 1 hr in the 2-5pm window. One of…read morethem stank like alcohol really bad. And no masks on EVERYTIME I checked on them Did not complete assembly of my king size bed even though they were here 2.5 hrs! They had to return with another group a week later, leaving me and my gf to sleep on mattress on floor with a half built bed staring at us. My graces this was a terrible service. On the phone with office people barely speak English and were rude to my gf. They tried to double charge for the assembly even though was not completed first time and the next crew had to go to hardware store to buy bolts as the first crew stripped them all!? How the hell they broke the bolts without building the bed fully I'll never know And the guys they sent the second time damaged my bedroom floor! Now supposedly someone will come from them to fix these damages. I wish the store didn't deal with these idiots. I doubt they will send a professional. I should have saved the money and time to build my own bed. Never buying from that furniture store again, ever!

Pick this company for moving, the other Yelpers were correct!…read more Tiam is quick in response and easy to correspond with. His team mates were all very friendly, courteous and polite. They are punctual and work non stop even though I kept asking if they need to break for lunch and offered water and snacks! I thought I packed well(proper bins and HD boxes) and the move would take 5 hours but 7 hours later was normal for a 2 bedroom, 1.5 detached house. I blame the garage/shed but these guys kept moving everything out and playing Tetris with the boxes until the truck fit everything in neatly, safely to the very very top. For some items they wrapped the blanket all around and taped it secure without us needing to request it. Really appreciate that attention to detail and care, despite some being IKEA furniture, they treated everything with care. They made it to new house first as we still had to tidy before leaving ourselves and we found they had started unloading the garage items already, without us having to instruct them, wow awesome! They unrolled sturdy foam rubber like mats on the hallways and stairs to protect the hardwood floor and asked for directions to move items I forgot to label or map. They even offered to stay and help us unpack or assemble if needed. Only downside which isn't a biggie was - he forgot the tablet to process the bill so it got emailed next day but I paid him all cash (credit has 3% processing fee) which makes anyone nervous there was no proof - one long tv shelf got scratched (ikea) it didn't get wrapped completely but Tiam was very apologetic and offered compensation which was appreciated I will be using this company again this year as we are doing renos and need to move stuff around one more time. Happy moving!

I had a great experience. From the beginning customer service was on point answering all questions…read moreand making sure i was set for my move. All the gentlemen were polite and super helpful. My things were handled with care and they made sure to keep a steady pace so I didnt overpay for slow service. I paid for about 3 hours of service and 2 movers and it was affordable. I would definitely recommend them for the future!