My tire had a flat and needed to be at work. I called at 9am for the tow. They were selected through my insurance to do the job. It was said they were going to an hour. I didn't receive a number or the driver didn't put in his service location time so I could know where he was. the hour passed by, nothing or nobody showed. It is now 10:15am. I call the company , they said the guy was running behind and it was going to be another 35-45 minutes. I wasn't informed this. I waited again. No one called me or showed again. It was now 11:30am. Again, I was supposed to be at work at and I had to get my kids to daycare. I called back, same thing. The lady that worked there answering the phone was getting mad because I had been calling trying to see where the driver was I had been waiting and I needed to be at work. I called again , she told me that she called the driver and told him to contact me but he never and that I should call my insurance back after I had been waiting two hours already to find someone else to do the tow. (Screams) oh how I was very upset. I asked for his number myself and she said that sh couldn't give that out. But any other Tow company gives out there drivers number. But anyways, I had to call my insurance back so they could see what was going on. They called the tow company and they told then insurance agent that the driver was stuck in traffic. I lost it!! youre telling me that you have been stuck in traffic from 9am - 12p?!! Fuck out of here! We had to find another way to work and I had to bring my child with me because too much time had passed by so I couldn't take him where he was supposed to go. Then as we were heading to work, the driver finally calls saying he was ten minutes away from our location. WE'RE GONE NOW!! We needed assistance THREE HOURS AGO!! I missed out on hours from work because I was waiting on this company! I HIGHLY RECOMMEND letting your insurance know you don't want their service. We could have been in a ditch on the side of the rode and something could have happened to me and my family because we were waiting so long for them. read more