We have used Hallberg Marine for service in the past. Expensive but they did fix our pontoon. This is the 1st year we asked them to shrinkwrap the boat in addition to winterizing. They asked us to leave the keys with the boat and sent us on our way! When we went to pickup the boat and asked for the keys they said they shrinkwrap them IN THE BOAT and said that's what they do, but didn't tell us, the customer who have our trailer lock keys with the boat key! I asked for a discount to buy a new lock and they said, "NO" and that's on a $500plus bill, and that was the "service manager"! Oh, I did sit on hold twice today waiting to check the status of the boat...once for 17minutes, hung up and later for 23 minutes! They did expedite the service today, so that's why I gave them 3 and not 2 stars. Be aware your keys get shrinkwrapped inside and they don't think they need to tell you that! read more

We were in a real bind and an employee at Hallberg Marine went completely above and beyond to help us. We had just purchased a pontoon and trailer in the Scandia area and were heading back home to Buffalo. We knew the trailer tires were in bad shape but thought we could make it home slowly, especially since we had a spare. About ten miles into our trip, a tire blew out. After putting on the spare, we knew our chances of making it the rest of the way were slim to none. We found Hallberg Marine was only nine miles away and didn't require getting on the freeway, so we limped over there. When we walked in, we saw three people talking. It was a Saturday afternoon, and my phone had indicated they were open. A woman asked what we needed, and we explained our difficult situation. She informed us that they were actually closed for inventory and couldn't help. We asked about other options nearby, but it seemed we were out of luck. Just as we were losing hope, one of the gentlemen, Matt Dervie, spoke up. He asked if we could change the tires ourselves if we had the parts. "Absolutely," we said, having just changed the first one. He motioned for us to follow him and proceeded to get us set up with four new tires and rims. We were so incredibly grateful to him for going out of his way when he didn't have to. After he helped us cart the new tires out to our trailer, he had us pull over to another building where he brought out a floor jack for us to use! Thanks to Matt's outstanding and sympathetic service, we were back on the road in less than an hour. He truly saved the day for us and turned what would have been a terrible experience into an incredibly positive one. Thank you, Matt, for your exceptional help! read more

We started looking for a new pontoon about 3 weeks ago. Stopped in Hallberg Marine to look at their line of pontoons. We met Dave and he showed us their pontoons. He listened to what we liked and disliked. Took his time and was NO pressure to buy. Ended up looking at a smaller pontoon. The 3 guys in the used boat area(they have the 18ft. pontoons there) stayed after hours to show us the Bennington 18ft pontoons!! Again, NO pressure sales, and know their products. Looked at many other brands and DIDN'T get the same service that I got at Hallberg Marine. Went to the Mpls. boat show, and looked at all of the different pontoons in one place...ended up going to the Bennington booth last. Talked to the Hallberg sale people and got the SAME service and help at the show that we got at the store..NO pressure to buy and just a GREAT experience...felt like we were important to them. Purchased a Bennington 18ft, pontoon from them!! THANK You to ALL of the Hallberg Family that made this a GREAT experience!! read more

Just a quick note to compliment Matt in the parts department. I inadvertently pressed a button that darkened our depth finder screen. I didn't know how to reset it or even find the settings screen to do that. I called to ask for help and Matt told me to stop in the following Thursday when he would be at work. When I did, he took the time to reset the screen brightness and he showed me how to do that in the future myself. Thank you, Matt!! read more

Very condescending, ignorant and lazy parts department. Went in to get a $15 dollar part to make a boat repair. The parts guy told me the manufacturer does not make that part and I would have to buy a$90 dollar assembly to make my repair. Didn't bother to look in a catalog or check on line to see if part could be found. I had heard they have been horrible for awhile, now I know first hand they are A holes. read more

We called this morning to get our boat and were advised that they need 3 full days notice - no flexibility. In previous years, we had called the day before and were able to get our boat so they have changed their general enforceability practices in their contract. I would not recommend using them or purchasing a boat. Their receptionist was rude and had no interest in helping us but rather complaining. We will be using a customer friendly place to store our boat going forward. read more

Good prices, responsive service. Said they had the option to store my boat over the winter either indoors or covered, and it really looks like they stored it outside uncovered. Otherwise OK. read more

We just bought our new boat and I was very happy with my sales representative Randy. He was responsive, never pushed us, and went out of his way to make sure we made a good decision for my wife and I. The only reason it's four stars and not five is mainly do to getting our boat prepped. I understand taking the time to get it ready for the person and making sure it's clean. I just think over two weeks to do so is a bit long. We purchased the boat two weeks ago on Saturday morning and told it would be two weeks to be ready. Now we're waiting another week and we were planning a get together on our new boat. Randy is amazing I just think they need to get a new boat ready a little quicker than two plus weeks. read more

Stopped to buy a new rubber handle for the starter rope of my old Mercury 20 horse outboard. First parts-man asked for the serial number, said he needed it to look up the part number. second parts-man standing at the counter looked on. Gave him the year but insisted he could not find a part number without the serial number. His boss standing at the counter said they sold only genuine manufacturer's parts they couldn't look it up without the serial number. Lazy! Stopped at another smaller Mercury dealer and gave him the year and motor size and he went on line, said it was part # so-and-so but had been replaced by Mercury part # so and so and he had 2 in stock. That is service. I Will never waste time at Hallberg Marine again. read more

Have had fairly good luck with the storage, but a week ago I picked up my boat (which I was selling) and found they had done an inspection on the boat motor for a potential buyer without my permission or knowledge? No one should be doing work on a boat without prior consent from the owner!! I was also told the wires near the engine were burned as if something had shorted out? After scrubbing off the old, dried up mold and algae off the wires they look brand new!!! Also told there was another issue with the motor. After a separate certified Mercury Marine mechanic looked at it and found nothing, the boat was sold without a hitch. Something stinks here. Use caution. read more

They have been frustrating to deal with for service ever since spending HUGE $$$ for a new 25' pontoon boat. Getting help makes me feel like they are doing me a favor. Not to mention when you call and you hear nothing for 5 minutes while on hold. Plus, no one ever comes back to check on you. I've had it, trying to get supplies from them. read more

Absolute WORST customer service in a parts department I have aver had. This has been going on for years. Parts guys are arrogant and condescending. I only use them when I have to. The sales team for boats are decent folks and very helpful. read more

I'd to first say that my review is a reflection of the storage program at Hallberg. Hallberg is a huge company. In fact their website states that they are Minnesota's largest boat, pontoon and marine dealer. I don't doubt this as they have multiple buildings in their area. I say area because they have a few blocks of buildings and such in Wyoming, MN. Almost like their won little town. I've been a boat owner for over 20 years. Anyone that has a boat knows there is maintenance cost and upkeep and we usually only get to use them for about 6 months a year before our water freezes. When the season ends, its time to put the boat into storage. Some people want to win the lottery, I just want a garage that would be big enough to hold my boat and vehicle. In fact a pole barn would be perfect! Unfortunately I don't have the land needed for this dream so I like many boat owners store my boat during the off season. Working in the finance industry has helped teach me to be frugal and wise with my money. I used to pay $100.00 per month to store my boat at a local storage. After a referral from a friend I called Hallberg. The first season they were already full, however I was able to reserve a spot the following season and have been storing my boat at Hallberg ever since then. I love several aspects about the Hallberg storage. I drop my boat off anytime after September 1st. This is perfect as with the change of seasons so does my sports interest. When I say drop it off, its literally a drop, stop in to sign my paperwork and I'm on my way. Then pick up is anytime after April 1st. I always choose to store my boat inside. Maybe the shrink-wrap thing works, but I would rather be inside then sitting outside with some plastic wrap on. Just my opinion. Anyhow the storage cost is only $350.00 for my boat as the length of your boat determines your cost. When you want to pick up your boat you give them a call a few days ahead. When you show up your boat is ready to pick up. This last visit Paul (employee) was out helping folks. I backed in and hooked up and was in and out of there in 5 minutes. How about that! Hallberg also offers maintenance services so if you need to do any winterizing or post storage work, they can complete that for you. Hallberg has by far been the best place I have stored my boat. While they may not be perfect in every aspect per some of the other reviews here, they have been in business for over 65 years so they must be doing something right. read more

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Went into service dept today to ask about a boat motor issue. Spoke with Technician (Tony) and he took time to help me solve the problem, no charge. Helpful, friendly service. Will bring my pontoon here for service without any hesitation! read more

Not a single employee in the building was masked, despite the mask mandate. Not. One. And every interaction we had, We were treated borderline rudely. Couldn't help but feel they didn't like females, especially not ones who look like my spouse. Others treated way more politely than she was. Really bad customer service. Would not recommend to women customers, or GLBT customers. read more

I bought 2 used boats from HALLBERG this year. Both times were great. No pressure and they are happy to answer all my many questions. Andrew was fantastic. I also went back for service to add a locator. It was done fast and perfectly. I now have my boat there for winter storage. Andrew, Mike and Kimmi are like old friends. Highly recommend. read more

We bought our first pontoon from Kimmi Bahr, she made us feel like we were the only one she was selling a boat to. The guys working with her were very helpful, all 3 of them answered any questions we had for them. We would recommend our family and friends to shop here. Rob & Gayle read more

Have been coming here for 4 years. Always an imposition when talking or dealing with service department. Must call then email and hope no one forgets.... again... Each year try to get service or do the start up and there is issues. This is the last year I will come here. Called and emailed to get boat serviced and date for pick up and of course boat isn't ready and hasn't been serviced. Hour and half looking for my boat and finally I had to go find it. Wrong name on the tag. read more

Brought my boat in for a an insurance estimate, and they said it would be a week before they could look at it,and over 6 weeks later and calling them several times they have still not looked at it. The service writer,and service employees are very rude and unprofessional. I would not recommend doing business with this dealer,and the boat was purchased from them. read more

Purchased a $32,000 pontoon in April. Early August I noticed a bolt missing from tow bar installed by Hallbergs, used to pull tubes. Contacted salesman and service department, and was informed that it wasn't covered by warranty. When I notice the missing bolt, I had owned the boat for 100 days. Can you imagine buying a new car and being told a missing motor mount was not their responsibility? read more

HORRIBLE CUSTOMER SERVICE & BUSINESS PRACTICES. Killed 3 of my batteries, $519 in damages. Where do I start. I brought me boat to this place last fall, and paid for winterization and storage. When I picked up my boat for this season all 3 new batteries were completely dead because they didn't disconnect them - why else would I pay them to winterize my boat? When i confronted them about this, they admitted they didn't disconnect the batteries and told me they would "get this taken care of." Their idea of taking care of it is $132 dollars. I expected to get my money back on the 6 month old batteries and also some of the money I paid for them to "winterize" the boat, considering that they didn't carry out that service to it's entirety. Who knows what they even did to the boat while they had it? Every once and a while I experience disgusting business practices like this and feel the need to share online. To any new or existing customer - stay away from this scam. Boats and batteries are expensive, and you simply cannot trust Hallberg Marine. If they had any class at all they would at a minimum pay for the damaged property. This is also not an isolated incident, my family members have experience less egregious issues in the past with them as well. Avoid this place. read more

Just bought a new Alumacraft from Hallberg. Price was competitive and sales staff was great. Had a couple of minor issues with the boat after I picked it up and staff were very proactive and willing to do whatever I needed to make it right. I got very quick responses to any questions/issues I have had - after the sale. Very knowledgeable staff! Didn't sell me anything I didn't want. Dave Stillwater, MN read more

Very helpful staff! When I need parts for my boat, dock or water toys, this is the pace to go! Thanks Dana for 'speaking my language' I don't speak 'mechanic' and you helped me find the parts I needed and made me feel good about the interaction. read more

I have been storing my elderly pontoon at Halberg for at least 20 years. I just got it back for the year and had the deck power washed by Hallberg. I usually do it myself. They did an outstanding job. I have not seen it so clean in years. read more

Don't go here. We stored our boat over the winter and they lost our new cover for the family pontoon. To make it worse the owner insinuated that we were trying to get a new cover and they did not loose it. We just had it made last summer. They will not cover the loss at all. read more

RUN AWAY!!! My wife and I purchased a 2016 Bayliner DB195 from Hallberg in May of 2016. We live on a lake and after removing the boat from the water in October of 2016 I noticed the hull was warped. I brought the boat to the service dept to get it repaired and was told that the boat would need to travel back to Mexico to be repaired. I thought no big deal because the snow was coming anyway. Ice out was on about March 20th and here it is April 29th and we still have no boat and still no date as to when it will return from Bayliner! I just want my money back at this point so I can buy another boat and I was told by Denise (the general manager)that I am going to have to sue Hallberg to get it back. I will update you after talking to the attorney on Monday. read more

Pathetic business and employees. I am amazed as to how big the place is yet how bad their customer service and business practices are. Parts department ordered the wrong item 2 times, took over 6 months, and still was rude when the last part came in wrong! I ordered left (as written in the invoice) and he put the right side part number in - clearly his fault yet not a single apology. Just a rude response like he didn't care. I am looking for a new pontoon as well - but it won't be purchased at Hallberg Marine!!!!! EVER! read more

Hallberg is terrible! We are looking to purchase a pontoon. We went to Hallberg on a Saturday. We walked in, looked around for about 40 minutes. No one ever acknowledged us, or asked if they could help us. We then called a few days later looking to get some questions answered. We were transferred to a sales associate's phone, where we left a detailed message, including we were looking to buy. It has been over a week and no one has returned our call. At this time, we would not purchase anything from them, even if they had the best deal. Apparently business is so good for them, they are not concerned with customer service. On another note, we did stop in to the used boat location of Hallberg. They guy there was very helpful. We called him about a new pontoon, but he could only sell what was in his "used" showroom. read more

Mass confusion on their part: took in the pontoon with the request to connect the shifter to the motor. When we called weeks later to see how it was going we were told that the shifter wasn't connected to the motor!!!!!!!! And the lost our key! Other incompetence all happened. They did NOT fix the problem!! read more

I am in the market to buy a new boat. I spoke with salesman Randy first who was a nice enough fellow. He quoted me 200 dollars off MSRP on a 2 year old boat. I proposed a counter offer, which he said he would have to confirm with his boss. He called back promptly and said in reality it would only be 100 dollars off when considering tax. I called back and spoke with Denise. Denise proceeded to lecture me on boat models, pricing, and told me to go buy a boat somewhere else. I was polite yet firm and was met with hostility. Seriously some of the worst customer service I have experienced in quite some time. Buyer beware. read more

I purchased a Jon boat and Shoreland'r trailer from Hallberg. Both new. Prices were reasonable. When they brought out the trailer it was white and very rusty. That were trying apparently to rid themselves of older stock. I wasn't happy with a rusty trailer and asked for a newer rust free trailer. I mean while not terribly expensive they're still almost 1,000. They brought out another trailer and this one was better but the tongue was very rusty. Again hey guys I just want a nice new trailer. They switched tongues and this was one was an off-white. Colors didn't match at all. Now I am made to feel like I am the problem. Finally they get it right ( hours later ). They were supposed to set up the boat trailer, tie downs, basically ready to drive away. I get out to 35w and decide to check. Good thing I did as the winch strap wasn't in lock. and low and behold no tie downs in the back. My boat would have ended up on the freeway. Hallberg I understand I didn't't purchase a 10,000 rig but I can't imagine much worse customer service in my situation. And the kicker !!!!!!! I never once was upset or anything just wanted a new trailer. Well I spoke with the owner during this ordeal and he was actually upset with me. If it wasn't for a planned vacation with others I would have walked. Horrible ! read more

My wife and I fell in love with a specific Bayliner while at the Minneapolis boat show and went to Hallberg Marine to possibly try to buy a two year old but still new on the showroom floor model. I arrived on a Tuesday approximately 3 pm. They close at 5 so I thought I would have plenty of time to look and negotiate. Nobody was able to help me for quite a while and when they did help me both the sales person and the sales manager seemed to be irritated by my presence. It's no wonder that almost all of their boats say call for current price on the webpage. Their prices are so high that they are afraid to scare you away. With brand new boats they seemed close to the MSRP, but with the four or five older models that were still new on the showroom floor they had only barely marked them down at all. When I asked if they would negotiate the price on the boat we wanted they said they could only go down $300 and that at $36,000 they were only going to make approximately $1,000 on the sale over their wholesale price. I couldn't believe it, but I still tried my best to negotiate until finally I left frustrated. I then drove to their nearest competitor and purchased a brand new 2017 model for $1,000 less. That's right! Their competitor sold me the exact same boat only newer with exactly the same options for $35,000 and even special-ordered it with the exact color we liked. Hallberg Marine insisted that the price was as low as it was ever going to be and that it would only go up as summer approached. That sales tactic maybe the reason why they have so many late model boats on their showroom floor. The salesperson guaranteed me that they would sell that boat before spring and I can't help but notice as a 2015 model it has sat on their floor for two full Summers. Save yourself the aggravation, and the long drive from the Twin Cities. They don't really want your business anyways. read more

I bought a used boat pontoon boat from Hallberg Marine and I was very pleased with every aspect of the experience. I saw the boat online and had my Dad check it out in person since I was in Colorado. I wanted a full enclosure made for the boat. They worked with a local canvas shop to get it custom made for me and worked it into the final price. I was able to close the deal over the phone and email. I then drove out to pick it up and everything went very smoothly. They had it cleaned up, serviced and ready to go. I was also very happy with the customer service that I received. Once I got it back to Colorado I had a couple of questions and they were happy to help me out over the phone. A couple of years after the purchase I dropped a piece of the bimini framing in the water and I could not find a replacement. I called them up and they were able to find a piece and ship it to me. I have had nothing less than a great experience with the purchase and customer service at Hallberg Marine. read more

Would highly not recommend doing any business here. Been there a couple times and pricing changed at the last minute both times. They charge a 'service fee' for payment by credit card and the worst is not standing behind warranties. Very unethical business practices. read more

I bought a trailer at Hallberg and the salesman insisted rather forcefully that the trailers came with the bearings full of Grease. We were 50 feet away from the shop and a grease gun. I got home and went to my garage, grabbed my grease gun, and the bearing buddies took 17 shots of grease each before the spring started to move. I buy a $1000 trailer and get denied a one dollar shot of grease that ensures it's longevity. read more

I was a customer for over ten years. Took my boat in when it wouldn't run. First they told me they made a mistake winterizing it and were not going to work on it until the engine mfg. or I agreed to pay for it. Then they said they didn't think they made a mistake but refused to perform warranty work on the boat and motor (which they sell) because it would be difficult! Told me to take my boat elsewhere and charged me almost $1,000 to get it back. And they did NOTHING. I took them to court and won. Now they haven't paid what they owe me based on the court judgment. Going back to court. Horrible firm. Go elsewhere. read more

Don't go to the retail store. Went to buy paddles and life vests and the employes ignore customers. Very very very poor customer service. Really don't understand how the stay in business. I went to gander mountain instead, had knowledgable help, better product selection and better prices. read more

Bought new alumacraft last year. Came from Chicago to buy could not get for the price in Chicago for what they sold it for.Customer service was fine. read more

I have stored boats in their inside storage every year for the past 25 years and have found them to provide good service and the boat is always ready for pick up on the appointment day. I have also stored classic cars there over the winter on occasions. It is convenient to have service performed with the storage drop off for a no-stress winterization. And they have a well-stocked water sports and parts department to pick up all the items you may need at the start of a new season. Just read their lease agreement so that you understand how they conduct business and what they are responsible for. And expect some dust on your boat in the spring because these are pole barns. read more

The worst boat experience I've ever had is from Hallberg!! Save yourself time, money and frustration by going somewhere else. I bought a new pontoon this year, and I shopped around for winterization and storage. Since their prices aren't listed on their website, I called. This place is super unorganized!! I called and asked what the rates are. They turned out to be very competitive, and they do tune-ups and winterization priced by horsepower. The service department said, and I quote "We don't take appointments, it's first come first served" So I looked up their hours, borrowed a truck, and headed up there (about an hour drive for me). When I got there, there were only a few people there, and clearly not working. I asked the gentleman behind the counter where I need to check in my boat. He said "we don't take boats in on Sundays" Why are there employees there then? He then proceeded to tell me to "talk to the office lady" so I went and talked to the office lady which turns out actually has a name, and it's Carmella. Don't let the name fool you, she is a shrewd old white lady. I told her what I was told over the phone and she proceeded to say rudely "pffft, is this your first time here or something?" and I said "yes" then she proceeded to tell me that "no one would have told you that" she was basically calling me a liar. After assuring her I was not, and told her the conversation I had with the service department, she said again that "no one told you that" and shook her wrinkled head. Carmella was downright rude and incompetent - ZERO customer service skills. So after everything was said, I asked if there was somewhere I could leave it so I wouldn't have to drive another two hours. Dean, the 'manager' told me that they can't write up service contracts on Sundays, and they "wouldn't be liable if something happened to my boat" in a threatening tone. This place has about 30 acres of wide open land, and secure places to put boats, but they were adamant about NOT helping me. I was nothing but calm and courteous, begging for them to take my money but they don't care. I would highly recommend going somewhere else. This place is toxic. I'm also writing a letter to Bennington Boats in an effort to strip their dealership agreement. STEER CLEAR OF THIS PLACE!!!! read more