went to their service center to get work done on my 94 lexus as I had a wiring issue, gave me a…read moreloaner for free and were completely transparent with everything they did to my car, even showed me a video walk around after the multi point inspection. as a technician and a worker in the customer service world myself i highly appreciate that caliber of professionalism and transparency, would recommend their services and i will be returning. 10/10. id also like to give a deserved thank you to my service advisor Harry Whittington for his support and dedication to my case. thank you for your hard work.

I'm so grateful I decided to test drive a used car at Sheehy Lexus of Richmond. What a great…read moreexperience!!! My salesman Derrik was awesome! He was super helpful, knowledgeable, and patient. The dealership was so clean, and modern, and warming. Everyone was so friendly and helpful. The finance department was great too! It's usually the dreaded part but it went so smoothly. I will definitely be doing all my car business at this dealership.

I recently had the pleasure of working with Corey Chapman along with assistance of Ken Trabosh and…read moreShawn Hicks when purchasing my Mazda CX-30. I couldn't be happier with the experience. From the sales crew to the finance department, they made the process smooth and stress free. I highly recommend Haley Buick GMC Midlothian to anyone looking for a new/used vehicle. You won't be disappointed.

Bad service never got a call to say my car was ready kept car an extra day then when I get there…read morethe work was still not done and had to work

Purchased a Volvo and received excellent service from Haley Midlothian. Mena was…read moreKnowledgeable, efficient, answered my questions, and guided me thru the process. Very pleased with the vehicle and the buying experience.

Bought a car, came back for service not once but twice, and guest what? Boy oh boy this place lacks…read moreaccountability and the customer service. Let's call it a misunderstanding which happens but for your team to insult my mother after she has spent her hard earned money. I refuse to sit back and allow the disrespect. I wouldn't recommend this place based on customer service alone! Dustin fee and Desiree Bersano the worst! If you are incompetent then you are incompetent don't get mad be professional and figure out how to help the customer!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

mike abed totaled my vehicle and then fled the scene of an accident in my car, now refusing to give…read moreinsurance information in an attempt to avoid involving insurance and police. tried to bribe me with money out of his own pocket in a plea to avoid consequence as his negligence and general incompetence led to him returning my vehicle to me undrivable when he was supposed to be doing a simple appraisal. he thought i was stupid enough to accept his low ball bribe, told my mother to "get the eff out" of his office when she came to inquire about the insurance information (remember, for the accident he was in that crumpled my hood, broke both my front fenders and shattered my windshield two days after it left the shop for hundreds of dollars in repairs.) and then towed my car out of spite knowing i had my own on the way and refused to disclose where it was told to. i only found out after filing a police report and being informed by the tow company. sick weirdo with no integrity they're probably not insured at all and that's why his rinky dink business wont give up any insurance information in the first place. some guy named "moe" over the phone basically told me i was an idiot for inquiring but i think the real idiot is whomever hired a general manager too dumb to close the hood of a vehicle.

Just recently bought a 2012 Honda Pilot from Car N Go. I typically dread dealing with car…read moresalesmen...so I was mentally preparing myself. But then I met Mike. Super knowledgeable and quick to answer all of my questions thoroughly. He was also very casual (no pressure) about the actual sales process. He was very personable and it was very nice that he was very familiar with my favorite local car repair shop. It didn't hurt that the car was clean, loaded with "nice to have" features and priced reasonably for comparable quality. The entire process was quick and fun. Mike even went so far as to get the car re-inspected the morning I picked it up. There was no need; it wasn't expired. He just didn't want me to have to be concerned over anything. I can't say enough what a great experience this was. I highly recommend them. I'm looking forward to my next car purchase.....as long as I can work with Mike.

One of the best car buying experiences I have ever had in my life buying a car. Every thing was in…read moreorder the salesman Mr. Ahdy care more about our needs then just selling us a luxury car. From the beginning to the end he was very professional and even after we drove off the lot. His knowledge of the car we were purchasing was just out standing he knew the car inside and out. It was just a great experience and recommend anyone looking for a luxury care to visit my friend Ahdy at Richmond Genesis.

From the owner: Here at Genesis of South Richmond, it is our mission to be the automotive home of drivers in the…read moreRichmond, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile. Each Genesis vehicle features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.

AMAZING !! oil change was less than 20 minutes , robert and carl were very helpful !! 10/10 would…read morerecommend coming here !

I scheduled an 80,000-mile service plus an inspection of the gas tank, which wouldn't open. I…read morebooked a 7:30 a.m. appointment. I dropped off the car at 7:30 a.m. When I contacted the service representative at 1 p.m. to ask for an update, he wrote: "Your vehicle is taking longer than expected. I will update you when I have more information." When I contacted him again at 3:30 p.m., he wrote: "They have not pulled your vehicle into the shop yet." I called, and the service representative said that the policy was that "waiters" moved to the front of the line. The service manager said it wasn't a policy, but because my gas tank door inspection was needed, then that "would take a certified VW technician, the person who normally does the oil change could not do the service." When asked who would handle the 80,000-mile service, the manager continued to speak only of an oil change. (The 80,000-mile service includes more than an oil change!) When I asked when the service section might get around to servicing my car, the manager said, "Maybe tomorrow." I have been going to Browns VW service for about 20 years. Since it became Safford, the service has been inconsistent and abysmal, if you can get it.