Promises, promises and still no quote after 3 text attempts. Can't even contact them by phone or…read moretext; the inbox is full. This agent left Farmer's and didn't have the courtesy to let me know! Now, an independent agent, can't manage to email me a homeowner's quote. A BIG RED FLAG.

Elizabeth is quick to respond, incredibly helpful, knowledgeable, and very pleasant to work with. I…read morereached out to her for home insurance/Auto quote and she was able to work with me to reduce my overall premiums which I was paying with Geico. She explains and answers all questions and is a great person to have on your side. Thank you!

I've been with them for over 35 years and have always been impressed with their customer service…read more I had my home, cars, boat & motor home insurance with them...

Very unclear of how this office is still in business . Staff was very rude I will not return save…read moreyourself the hassle and go somewhere else

Jason Veirs is an agent you can depend on! I was experiencing difficulties with an insurance…read morecompany and asked Jason to advocate on my behalf and without hesitation, he did! He tenaciously fought for me and the problem was resolved quickly!

Helpful and supportive, he made sure I got coverage, even when the process had challenges. Highly…read morerecommend!

Micah is the best, he is great with customer service and I enjoy working with him. I always trust…read morewhat he tells me.

Go Anywhere Else!!! I wish that I could give 0 stars! Absolutely The Worst Insurance experience…read morethat I've Ever Experienced! We called to add a third vehicle to our policy but instead they moved one of the original vehicles onto a separate policy with the new vehicle. This made 2 separate policies with 2 separate payment dates without me knowing initially. Every month they said that they would combine the policies but failed to do so unbeknown to me. So I'm paying thinking all three vehicles are covered just to find out that one of the coverages had lapsed for months! I had already asked to speak to the owner to no avail but since the issues continued I demanded this time. To say her behavior was unbecoming of Any Professional would be an understatement! As I'm explaining my experience with her staff, she said something like, looky here Honey! After she gathered her senses, she assured me that she would rectify the issue and they explained that the employee that was previously handling my account was no longer with the company. If I wasn't fighting for my life and trying to walk again I would have still left. I still should've left the First Time! Because I didn't they continued to say they'll combine my policies the next month so I pay the new amount then they said, even though you paid the amount of your policies combined we're only applying that to 2 vehicles not 3 and we'll give you a credit for those 2 vehicles for the next month! Avoid the headache and high blood pressure and go Anywhere Else!!!!

I've known the Brouillette's since I was a child and my parents became their customers. When I…read morebecame an adult, it seemed only logical that I would follow in their footsteps. I have never for a moment regretted that decision. They have met all of my family's insurance needs with friendly, helpful, proactive service through many of my life's ups and downs. Gene,Linda & the whole team are simply superb!

if u like NEVER being able to reach a live person ... by all means use this agency! if u like not…read morereceiving professional responses to claims questions ... well,, brouilette insurance is perfect for u!!! if u like repeatedly receiving inaccurate, incomplete information ... by all means call nora or myra - cause they're the best at this!!! but best if all, if u love being talked-down to, or hung-up on - well, i can not provide u with a better recommendation than to use brouilette insurance. there are lots of better alternatives and after over 20 plus years if giving them my business ... well, i've wised up and i'm moving on!!!

this farmers agency definitely earns the 5 star in customer quality service. sara crook and janet…read moregave me outstanding customer service. the entire office staff is a very nice crew. five stars all the way. definitely recommend them. thank you sara for making me feel so welcome, infact thanks to all the staff. janet you have the best customer service provided by you and your staff.thank you!

Poor customer service with clueless untrained staff. Think twice before you go. I have been with…read morefarmers for 12+ years. They don't take any frustration from their customers. Farmers need to provide customer service training. I will have my policy transferred to different agent. Official complain to follow hoping that will give them a lesson in customer service. Think twice!

Very disappointed with the customer service at this agency…read more I've been trying to renew my home insurance policy for over a week . I've called multiple times and each time I'm told someone will get back to me--but no one ever does. Every time I call, I have to explain the entire situation from the beginning like it's the first time. Brian, repeatedly promised he would call me back within 30 minutes but never followed through. When I called the office to follow up, I was told "Oh, he leaves at 12 PM"--as if that justifies not following up with a customer. This has been a very frustrating and unprofessional experience. If you value your time and want reliable communication, I'd suggest looking elsewhere.

Andy and Brian have been helpful and responsive with questions and services. I moved here from out…read moreof state so a new HO and fire policy got tricky. They were a great help!

I've been to several Triple AAA locations but this one is one of the best customer service stops…read morethat I would recommend. I had Adrian (I believe that's his name) helped me with answering my questions on passport information. He was awesome, helpful and very patient. He didn't rush me to get to the next customer and answered all my questions. That's what we as customers want when we visit a business or store. We don't want to feel rushed and bothersome. It's becoming a rare thing when you get great customer service. That's what I got today at this branch. So thank you Adrian.

Communication a real problem Contacted but never get call…read morebacks -gal only works part time