Very bad service, is very confusing and will end the call on you mid sentence. Is hard to…read moreunderstand what is going on, doesn't know how to make appointments. Don't recommend!

If you are blonde, I don't recommend coming here. While the salon is beautiful and staff are nice,…read moremy hair was not lifted properly and I'm left with very gold roots. It's pretty obvious that my natural was not lifted properly. When I returned the next day to work out how to resolve it, I was totally gaslight with how it looked. For the prices they charge, gold roots is totally not acceptable.

I booked a women's cut with Sam and he is SO talented! I asked for a trim of my curtain bangs,…read moreadding in/trimming up layers, and thinning out overall of my heavy Korean hair. I live in NY so I have a U.S. bank and wasn't able to pay the $20 deposit because I don't have e-Transfer, but I emailed the salon and they said it was no problem and not to worry about it. I was able to use my Visa credit card (they also take Mastercard) to pay. If you do pay the deposit, $20 is deducted from your total. The hair washing station is really relaxing, with lie-flat chairs so your neck doesn't hurt and sparkling lights on the ceiling. I'm so happy with my cut ($80 CAD before tip) and I think I got a great value for the level of service. I highly recommend Sam and this salon, his technique was so meticulous and I love my cut.

I booked my 3 year old daughter here for her first haircut! I had a recommendation to book with…read moreBella. The salon is reallly conveniently located, truly an excellent spot. Our appointment was for 11 am but at 1030, Amanda text us that Bella was stuck on a GO Bus and wouldn't be able to start until 1130. Normally that's not a big issue, but I was dealing with really tight timelines because of nap times and attention spans, so I couldn't just burn 30 more minutes than expected. I explained this to Amanda, and she said if I could get there soon, she would cut my daughter's hair. The salon opens at 11, but Amanda started with us at 1045. The level of customer service was unreal. Friendly, accommodating, apologetic and I got what I came there for - a sophisticated haircut for my daughter that wasn't just a "who cares you're a kid" cut. The salon is beautiful inside, the sparkling lights about the hair washing station was a nice touch. At the very end, Bella did show up and she seemed nice as well, but Amanda really came through for us. We will be back!!

love love love this salon. This place is friendly on your pockets all the while up-keeping a luxury…read moreshop. Their prices are more than reasonable and they are so sweet to their clients! Adriena is the one to go to if you want to freshen up your hair! I love her and recommend all my friends to go to her!

Like other reviewers, my experience at the salon was also warm and welcoming. Prices are very…read morereasonable and the skill level is great. I believe Adriana is the one of the lead hair stylists and store owner. She did balayage on me and "cleaned up" my hair cut. After we discussed my preferences, we agreed it would be best for her to simply trim some frayed hair rather than give me a full hair cut. In terms of colour, she did deliver on the "cool ashy blonde" I asked for. I would have preferred for the colour to be lighter, but she did caution me my naturally dark hair may not lift as much (which was the case). When we were almost done and she was styling my hair, she noticed some yellow/unsightly tones at the back of my head that weren't entirely toned. Despite already toning, washing and drying my hair, she stopped to re-tone that section. I thought that was very honest of her to do that. It shows her integrity and care to attention for her work. Overall, satisfied and happy I tried out the salon!

I hate getting my hair cut, but it is like the dentist. Eventually you must go. I was running…read moreerrands along the Danforth and I happened to pop in this salon. I asked if they'd take me as a walk in and offered up a challenge - my insane mane. Anna accepted. She cut my hair so quickly and did an amazing job. No lie - I had some random dude on the escalator at Broadview Station stop me and tell me he thinks my haircut is great. Beyond the stranger's approval which was nice, most importantly it feels healthy and great. I will return.

I have been going to this salon for almost 3 years to get my usually once a week blow dry done…read more I love to see Shirin she always dose such a beautiful blow dry with lots of volume and curled ends that tends to stay for 3 days without getting oily. They use quality products for hair care and I have seen them cut kids hair well too.

Website pricing is transparent, upfront, & resumes and photos are there if you are choosing for the…read morefirst time-nice! Booking on the site is pretty easy! The salon is in a good location and the environment inside is pleasant! You can choose a junior, and get a great haircut for a more reasonable price if you are on a budget... Bring a photo or more and this will help you get what you are looking for... Products are thoughtful and well made... I go to Droudy, who is terrific! (for cut) You can get a free tea, a free head and neck massage- nice! Full wash, scrub, condition, consult, cut, blow out- all included in your price... You will look fabulous when you walk back out their door! The skill of the cutting is why I return- the cut grows out beautifully, and holds it shape, actually improves over time! No pressure, no sales pitch, nada- very mellow and laid back... Safe... Recommend: yes!

My first time going to Civello for a haircut. I booked an appointment with Droudy using their…read moreonline booking system. I was lucky to get an appointment in the same week, I was monitoring the website looking for openings since I was desperate after the long lockdown. When I arrived, I had to text a number and someone came to get me from inside the salon. They were great about physical distancing and covid safety measures with clear dividers between each salon chair and hair washing stations. Droudy was excellent, she was gentle and patient and was able to understand exactly what I wanted even with my less than optimal descriptions. I told her I cut my hair myself and she said she would be able to fix it and clean it all up for me. She also took her time to explain what exactly she was going to do by showing me the back of my hair and explaining what would look best. The whole experience was very therapeutic and exactly what I needed. Even after she blow dried my hair, I asked her to cut the front pieces a bit shorter and she was happy to accommodate. She also asked me if I was ok with all the products she was using which is something no other hair stylist has ever asked before - small touch but I really appreciated it. I will 100% be returning to Civello to see Droudy for all my future hair appointments!!

I had gone here for a balayage a couple of times, and Liz always did the best colour that I've ever…read morehad. So flattering, so natural looking, and done in very quickly as well! They have extra staff around, so sometimes another person will come and help apply the colour, which really makes everything go a lot faster. I made a mistake and "cheated" on Liz recently by going to a hair salon close to my home, for convenience. Boy.... not a good decision!!! I contacted Medulla to fix the botched job and Liz fixed me up. And didn't judge me at all for straying!!! Will never go to another place for colour. Medulla is just top notch. They are expensive, but completely worth it. Edited to add: the noise volume in the salon is very low; they play music that is not abrasive, and they play it at a low volume. I don't enjoy salons with super loud, abrasive music that you have to shout over (I'm old lol). I'm generally tired, so I really appreciate the chill vibes here as well.

I started going to Holly over a year ago to get my dark hair lightened with some balyage and also…read moreto help disguise some greys. Holly recommended that instead of colouring my roots she would do the balyage in such a way that the greys would be almost camouflaged and I would not need to touch up roots as often. This has totally worked so far. I go back for a gloss (toner) every 6-8 weeks just to refresh the tone of the hair but other than that my greys are there but less visible. The balyage is very natural looking which is what I was going for. And my hair does not feel like it has been over processed afterwards. I highly recommend this place, they definitely know what they are doing when it comes to colouring dark hair. The only complaint I have is that when you have people sitting there for over 3 hours for a balyage, maybe offer them a drink more often than once, or even a small snack. It would help a lot. Also maybe some charging stations for peoples phones. Most people bring their own, but once I forgot it. Just the small things to make the time go by would be a nice touch.

Small business with family-like conversation and vibe. Stopped on our way to Toronto, she have me…read morethe best threading and eyebrow shaping for my lopsided eyebrows.

Went for the first time today and had a great experience! Esther did a great job on my cut and…read morecolor. It came out exactly how I like it ! I also had my eyebrows threaded for the first time today by Bhavna! Will definitely be back. This is a very friendly salon. Update: I have continued to use Masterpiece and still love it! My whole family gets our hair done here. Would definitely recommend !!

Had agreed on a price with a stylist. At check out the price was the owners cost. My stylist…read moreintervened and it was corrected. Felt bullied, intimidated and extorted. The owners interference not only violated a verbal agreement , it felt like nothing short of blatant profiting.

Fantastic! I have always had long long LONG hair and recently wanted to go for a change. Also, I've…read morebeen wanting to donate my hair for a while now. So I saw a Groupon and some great reviews for this salon and went ahead to book an appointment. The salon is clean, easy to find, very open and well lit. You immediately feel comfortable. My stylist was the lovely Marjorie, the sweetest Irish girl you'll ever meet. She took time to discuss my hair and what I wanted and she made sure I was comfortable with everything at every step of the way. She even happily took photos for my before and afters!! I ended up cutting over 14 inches for Locks of Love and thanks to Marjorie, was completely comfortable and very very happy with the cut. She gave me choices and suggestions and wasn't afraid to let me know when something else would work better than what I had in mind. She's experienced and also wonderful company. I would recommend her for everyone!! I am now happily rockin my new style and the best part is that I love it because Marjorie took the time to make sure of everything before taking the scissors to the hair! This place is definitely not one of those places that discuss you or rush you away because you have a Groupon. For students like myself, it's a financial relief to find such a great caring place at such a reasonable price, but please tip your stylist well! :) they really deserve it here!