My usual hairdresser had moved back to the USA so when an offer on Groupon came up for a Cut and Re-style plus Hair Conditioning Treatment for £21 (Worth up to £66.20) came up, I joined at the opportunity in the hope I had found my new hairdressing salon. The salon website looked promising so I bought two Groupon vouchers for myself and another as a gift for a friend.
My one and only visit in February 2011 was disastrous from the word go: the receptionist was rude at the time of booking an appointment over the phone, initially refusing to give me a time for the following week instead suggesting I booked for the following month, calling me by some other customer's name when I hadn't given mine yet and sounding generally uninterested and unwilling to help when I queried about the location of the salon.
I should've taken this as a sign of the utter incompetence the salon staff suffers in terms of customer service, still I went ahead with the appointment, I had bought a Groupon voucher after all, I wanted my deal fulfilled.
On the day, I was ignored when I entered the salon whilst staff was bantering at the reception desk. Only one other customer was receiving treatment at the time so the salon wasn't exactly buzzing with activity, yet I was made to wait twenty minutes before being taken to the wash seat. No consultation was offered regarding my hair type and when I asked which conditioning treatment I was receiving the woman replied it was a Redken product, not an Aveda one as promised in the Groupon deal. After the conditioner was removed I was made to wait another ten minutes in an empty salon (the other customer had since left) before a junior hairdresser deigned attending to me. The deal had also promised a senior stylist as the original price was based on a senior stylist service, this clearly was not happening. The hairdresser even stated my hair was in terrible condition when I asked for advice on how to look after coarse greys which was inaccurate and unprofessional.
I had to direct the hairdresser what she should do and gave me a Supercuts design... My friends all confirmed the cut was average and unimpressive.
My best friend had accompanied me on the day and witness more unprofessionalism whilst I was getting my hair cut: the staff was slagging me off in the reception area, seemingly unaware of the proximity of my friend was waiting on the seat directly next to the desk. It made her extremely disappointed and angry to have to sit through such an appalling lack of respect, needless to say I have not given the gift voucher to my friend, she refused to visit the salon again.
I have contacted Groupon to warn them not to use Creation again in light of the poor service all round and they have refunded my vouchers. I am now waiting for my hair to grow back before I visit another salon with a better reputation. read more