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    Hair Etc

    5.0 (1 review)

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    Halo Salon and Spa - Alicia's work

    Halo Salon and Spa

    4.2(5 reviews)
    2.3 mi

    Geoni is truly a skilled and excellent stylist. She provides professional and courteous care and…read moreher haircuts and coloring services are EXCEPTIONAL! She knows how to provide clients with an updated look that they can actually manage at home.

    The absolute WORST salon experience I have EVER had. I NEVER write reviews but I could not keep…read morethis to myself. As soon as I sat down we started off on the wrong foot. The lady who scheduled my appointment booked me for all over color with NO bleach out even though I specifically said half of my hair would need to be bleached & I called twice to confirm the pricing & work that would be done. I only found out when I got to my appointment & was told by Geoni, my stylist, I was only booked for a all over color. I was told next time to use the correct term, as if I am a stylist instead of them apologizing for the mix up. At this time no price change was discussed with me until I brought it up. I was principally quoted 185 for the bleach color hair cut and an extra bowl.I had in mind I would spend around $200. I was told my stylist would discuss with me how many bowls I would need which she NEVER did so to my knowledge I only needed one bowl. When I was told my ending price would be around $350 I ultimately decided to not let her continue & asked her to stop before the color, For the bleach and 3 extra bowls that were "needed" Geoni wanted to charge me $193. When I asked to speak to the owner they said she left & Naika called her. They offered no compromise or apologies for the mix up & was told by Naika that the owner said "$193 is where we are at so either pay or we will call the cops. We discussed some more about the events that lead to the mix up and never ONCE did I hear we're sorry we booked you wrong or I am sorry for the mix up. It was only after Geoni called the cops & told them we were walking out which we were NOT (recorded this but can't post videos with the review) that the owner lowered the price to $158. They also kept saying that they did not give me a set price that they said starting at which is not true because I called twice to confirm the price. I asked if they record the calls which they said they do not. Geoni went I believe to speak with someone on the phone & when she came back she said "we do have cameras and record the calls and no one ever told you a set price, you were told a starting price and if you were it was for the all over color" so which is it? was I given a set price or not? When the cops got there though they changed the story & said they do not record the calls that they only have cameras that can capture what is said at the front desk. I ended up paying the $158 & left with the absolute worst experience ever DO NOT recommend. Below are pictures of how I left, my receipt & the two calls I made. I ended up going to another salon, ALICIA'S SALON where I paid total of $110 + $10 tip for color, shampoo, conditioning, treatment, hair cut & styling which she left absolutely amazing! (Pic below)10/10!! I did asked if I could discuss this with the owner on Tuesday, when she would be back, since I did not hear from her during this and Naika said Candace did not want me back there & they would call me Tuesday after reviewing footage to see if I am entitled for a refund which I know will not happen because they only offered this compromise once the cops were there before that I was shut out & told pay $193 and threatened with calling the cops. I do take part responsibility because I should have asked for a third time what the final price would be but my mind was occupied on why was the appointment not book correct and if I would even be getting my hair done because Geoni said she would have to check first to see if she had time & she also said they only had one bottle of the red & it might not be enough. So why even book me if when I called I asked for bright vivid red. I even asked if there is an upcharge for vivid colors. I also did not think it would be a huge price difference for adding bleach for half of my hair. Not once did ANYONE in that salon apologize for their mistake, Naika & Geoni only put the blame on me saying I should have asked how many bowls I need as if I am a stylist & know their process, after I was told SHE would discuss that with ME & to use the correct term next time.

    Photos
    Halo Salon and Spa - How I left Halo Salon

    How I left Halo Salon

    Halo Salon and Spa - The two calls I made the day before

    The two calls I made the day before

    Halo Salon and Spa - Geoni calling the police

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    Geoni calling the police

    Hair Etc - hair - Updated May 2026

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