I had a very disappointing experience at Fresh Hair & Co in Cressona with stylist Emma Williams…read more Prior to my appointment, I contacted Emma and clearly explained that I had another appointment at 11:00 and needed to leave on time. In the past, my appointments were typically finished around 10:30, so this should not have been an issue. When I arrived, instead of being treated like a valued client, I felt like just a number. My stylist spent more time engaging in conversations with others around her rather than talking to me. Another client arrived, and I was left by the wash bowl waiting for approximately 20 minutes while Emma was applying color to that client, even though my appointment time should have been reserved solely for me. Had that delay not occurred, we would have remained on schedule. When my service began, very little color was applied. It was clear that I was unhappy with the result, yet my concerns were ignored. I was then blamed for having limited time--even though the delay was due to waiting while another client was being serviced after I had already checked in. Instead of attempting to correct the issue or provide a professional solution, my appointment was canceled, my money was refunded, and I was told to go elsewhere. This is not a professional or respectful way to treat a client. I would not recommend this salon based on my experience. 20 minutes to an hour and a half is incorrect as I was late..

This is not your Mother's hair salon! The vibe is just as the name says; "fresh"! So welcoming and…read moreclean. Pride of ownership is evident and the staff are friendly. Let's talk wash bowl because we all know how uncomfortable they can be; not here. I am short and This bowl was adjustable and fit me and my neck just fine. Prices are very reasonable and the products used here for color are top notch. I got my usual all over highlights with a gray/ lavender toner. They have a lot of options for hair and nails and ample parking. Their online booking system is so easy to use too

I am posting this on behalf of my mother in law who recently moved to PA and does not have a Yelp…read moreaccount. She wanted to post this review on Facebook but unfortunately the salon does not allow reviews, only posts, and we didn't want this to be taken down for it will not paint them in a pretty light. My name is Dena and I recently had my hair done here just over a week ago. I went in looking for a balayage and was left with a horrific disaster. This is definitely the worst hair experience I've ever had and hopefully ever will have. When I came in with a picture of what I wanted I knew that it was a straightforward picture of a balayage and although I'll admit that I could have came in with a side profile to better accurately assess what I wanted I ended up with something so far off then when I asked for that the picture doesn't even matter. I met my stylist and she seems very nice but I noticed that as soon as she started to lift the color out of my hair that she was a little bit inexperienced. When I thought that she was only halfway done she actually began styling and blowing out my hair and I stopped her immediately and let her know that what I was left with was definitely not what I wanted she kind of brushed me off and said that she would fix it but the only thing that she did was darken my roots a little bit to blend it a little and went back to styling my hair although I protested and let her know that this was still absolutely not what I asked for. In fact it made it even worse as it was so blotchy you could see parts of orange peaking through everywhere. As you can see in the pictures what happened to me should never happen to someone. When I refused to pay for the terrible job they did on my hair they called the owner who was extremely passive aggressive and offered to have me come back for free which was okay but would you go back somewhere that left your hair looking like this and seriously tried to defend it? When I told him I wouldn't pay full price I would only pay for my roots and my haircut and my daughters hair he told me he was going to call the police right then and there! I told him go ahead. To make a long story short I paid what I felt was necessary and left. Now for my daughters hair. At the time I was so enthralled in my own situation I didn't even get a chance to really stop and look at the job they did on her hair. It was so unevenly toned that she had all these different shades of blonde on her head but that's not the real problem. Her hair was SO damaged and broken that I had to take her somewhere to see how to revive it. The stylist I went to for help touched her hair and her face cringed so hard I knew that it was worse than I thought. We can't use any heat on her hair for months. We have to get it toned professionally again. And even then it still might have to be cut shorter to get the dead hair off. They should have used Olaplex or something for how many levels they were lifting her hair but they didn't and they absolutely fried it. Update: reply to the business owner. Your 19 year old stylist was hysterical because she claimed that she had been sabotaged and set up by your staff to fail. I hugged her and held her to try and comfort her for I completely agreed with her. How about that portion of security footage? I don't know where you were educated but what my daughter was left with was anything but a balayage and through the drama that transpired I didn't get a chance to stop and truly examine the job you did. It was so unevenly toned and fried that when I took her to New York to try and get advice on how to fix it the entire salon was horrified. They're called Off 7th if you'd like to check them out and get an idea of what a real balayage looks like. As far as the payment issue If someone had destroyed your hair and tried to charge you full price, would you honestly pay? Of course I was upset and flipping out. I've boxed dyed my hair on and off for years; I understand there's a process. But the issue here is also the technique in which she tried to give me the balayage. Why was the bleach brought up so high? Why was my entire head dyed blond when the process for a balayage entails something completely different? Every negative review on this page has been met with passive aggression and pretty much end up with you making it like your unhappy clients are the ones with the problem when really it's your uneducated staff. I also think the fact that you have two other reviews claiming color issues also happened to them isn't a coincidence. I hope that your stylist will wise up and find another salon to call home and I hope your staff gets access to continue their color education. Thank you for going on the attack and showing your true colors.

Love this place! They do such amazing work and the owners are amazing people. Wouldn't give my…read morebusiness to anyone else! Thanks Trina's tresses!

Heather is an awesome and professional hair stylist she always makes sure your happy their hasn't…read morebeen a time I wasn't happy all the people that work there are very welcoming

erica did a fabulous per on my hair!!! they are well educated stylists that do awesome creations!read more

Going here for about 15 years, very friendly, non intimidating salon. My hairstylist is very nice &…read morealways does s good job.

All the stylist do a great job and are extremely nice. My hair always looks great when I leave I've…read morebeen going to Chris for a couple years but have also seen how happy other customers are and how great they look when they leave.