I am so incredibly insulted, hurt, sad and just down right appalled how I was treated by Hair by Ash. I do not do this... ever.... I've NEVER asked for a refund on a service. I understand working with the public can be hard and I try to be an easy client for all providers I see. Since Precision Hair has closed, many of us have been looking for new go to hair stylists. I tried Hair by Ash on Saturday at 15 Chambers St, SF. I wanted to begin the transition to a silver blonde and Grey blend. Im a frequent flyer at the hair salon. I get transitions take time and you may not get the end result you want on first go. I was upfront about the red pigment in my hair. I did not want to be orange/yellow or warm and I knew a band would show up due to my red... wanted to do our best to blend it in. Shadow root to cover the Grey's. I was told my previous hairdresser has damaged my hair so bad, over processed and colour was a mess. Shocked because I've never ever had an issue with my previous gals work. I was told I needed a colour correction that entailed a full bleach out. Again confused but trusting the professional I agreed. I was then offered foils to break up the warmth after the bleaching and she insisted on a quartz toner (pink tones) I asked for violet and again insisted this would be better for my hair. I was there SEVEN HOURS (of course Id never ask for a discount, so the fact i was told i was undercharged isnt my fault). I was only given the oppurtunity to look in the mirror once after the bleach out and once once it was done styled and curled. I don't like my hair curled after getting it done as curling hides colour imperfections and I can't actually assess what it looks like. Anyways... I wasn't asked first but nbd. Did I love how warm I was when I left? No, but again im aware that hair changes can be a process, however the end result should at least appear polished and wearable until next visit. It wasn't until I was home I realized how poorly my hair was done. It is fried, patchy, uneven stripey. It looks terrible. I reached out to Ash the following day to voice my concerns and asked for a potential refund due to how incredibly unhappy I was and am. I not only was dismissed, a public Facebook post was made about me and the situation. Lesson? I'll never allow a service provider to take before and after pics of me ever again. I am insulted, humiliated, saddened and just all kinds of low vibes over this. If a provider is not confident in the service they are providing why proceed? To keep the production coming in? I cannot believe a client would be treated like this. To say I am unreasonable, to invite public commentary on a client's poor experience that was addressed with you privately? Is money the only driver to work ethic? Im just so sad. My hair is gross and fried and im treated like I am the problem. Consumer beware. Hair By Ash wants your money and could not care less about your hair or mental health. I hope this gets out to all those looking for a hair gal to save them the heartbreak and humiliation. Convo, fb post and pics of my hair all included. This is now going to cost me an additional $200 to fix with another stylist :( read more

I went in for a haircut, full colour/ highlights. I had an image in mind and a couple pictures from Pinterest. Ash took the time to chat and review my photos, discussed my hair texture and base colour and then decided on a plan and chose the colours together. The outcome was far better than expected!! She ended up doing three different shades to achieve my desired look. I'm so happy with the results! read more

Hair by Ash - Hair Salons Near Me - Smiths Falls, Ontario

Extremely Disappointed - Unprofessional Experience I'm writing this review on behalf of my friend, who had a deeply disappointing experience with Hair by Ash. While Ash was initially kind and accommodating--especially regarding my friend bringing her child to the appointment--what followed was a complete lack of professionalism and accountability. Despite being told it was no problem to bring her child, Ash later blamed the child's presence for the rushed and incomplete service. That's unacceptable. If a stylist feels they can't perform their best under certain conditions, it's their responsibility to communicate that upfront--not use it as an excuse after the fact. The service itself fell far short of expectations. My friend paid $200 for what was supposed to be a full balayage with face-framing layers and removal of grey hairs. Instead, she received a partial balayage that didn't cover the greys she had clearly pointed out, no face-framing layers, and no consultation about her hair parting--leaving her with an uneven cut. She left the salon feeling upset and disappointed, and even expressed that she cried when she got home. When she respectfully shared her feedback and asked for a partial refund or some form of compensation, Ash admitted to being distracted and acknowledged the missed face-framing--but still refused any refund. Instead, she doubled down, saying she "stands by her work" and ended the conversation with a dismissive "I hope you find a fantastic hairstylist like myself." This is not how a professional business should handle client concerns. A quality stylist owns their mistakes and works to make things right--not deflects blame and shuts down the conversation. I would not recommend this salon to anyone looking for a thoughtful, professional, and client-focused experience. read more

I rarely leave negative reviews, but I feel it's important to share my experience to help others make informed decisions and know what they could potentially be going into. I came to Ashley after not having my hair done in over two years and was really looking forward to the appointment. I asked for a balayage that would help blend into my natural dark hair and help cover my greys, along with face-framing layers to bring more shape and movement- especially having curly hair. Unfortunately, the result left me extremely disappointed. The balayage started much further down my head, did not help cover the greys I had specifically mentioned were important to me, and turned out very brassy and orange -- to the point I cried all day when I got home. I understand lightening dark hair can be a process which I knew going into the appointment and knew I wouldn't be at my goal colour right away but I was never clearly told that this would be the outcome. In fact, there was very little consultation or discussion beforehand, which I now realize should have been a red flag. Additionally, I didn't receive the face-framing layers I asked for -- something Ashley later admitted was because she felt distracted due to my young son being present. However, during the appointment, she never mentioned feeling rushed or uncomfortable. On the contrary, she assured me everything was fine. If she had communicated any concern at the time, I would have gladly rescheduled. It's also worth noting that she never asked me where I part my hair, and as a result, my cut and colour is uneven. When I raised these concerns after the appointment, I was met with defensiveness. I paid over $200 and felt the service did not reflect the price or what was discussed. I was offered a free tone and haircut correction, but at that point I didn't feel comfortable returning. I was told I hadn't paid "full price" for my haircut -- apparently because it was $5 less -- which felt dismissive considering how much of the service I didn't receive or wasn't happy with. When I tried to explain that this could have been handled more professionally and with more care, Ashley responded that she "stands by her work" and hopes I "find a fantastic hairstylist like herself." Hair isn't just about vanity -- it's a big part of how we carry ourselves and feel confident. I left this appointment feeling upset, unheard, and frustrated by how it was handled. I truly hope this feedback encourages better communication and professionalism going forward. read more