Uptown Salon: A Downturn in Service!…read more I am absolutely livid and utterly disappointed with my recent experience at Uptown Salon. I booked an appointment well in advance for my mother to get her hair colored and styled for a special occasion. We were both really looking forward to it, hoping for a bit of pampering and a confidence boost. From the moment we arrived, it was clear that things were not going to go smoothly. The salon was chaotic, with stylists rushing around and clients crammed into every available space. Despite having a scheduled appointment, we were left waiting for an unacceptable amount of time. Then came the real insult. After nearly an hour of waiting, we were informed that, due to some "unforeseen circumstances" (which sounded suspiciously like overbooking), they would not be able to color and style my mother's hair after all. Let me repeat that: they couldn't do the service we had booked and waited for. No apologies, no attempt to reschedule, and certainly no offer of compensation for our wasted time and ruined plans. My mother was incredibly upset, and frankly, so was I. Uptown Salon's complete disregard for their clients' time and appointments is appalling. Their lack of professionalism and basic customer service is beyond belief. If you value your time and want to avoid disappointment, I strongly advise you to take your business elsewhere. This salon is quite a scheduling disaster.

Always leave satisfied. My first appointment was with…read moreJackie and she took my hair from 10 shades of pink and blonde to brunette. My second appointment was also very good and it was done by Arabella I think her name was and May. These ladies know how to cut and style. The atmosphere is chill and calm you just feel at home sitting in the chair. I love the front desk reception and all the work they do to make you feel comfortable and happy.

I had such a great experience at Trademark. Gabby was my stylist and I had come in for a consult…read moreone day after work several weeks ago. She spent time listening to all I the crazy things I wanted and explained what we could do and when I showed up Saturday she knocked it out of the park. She is a perfectionist in the best way possible and her attention to detail is phenomenal. I have never had a stylist who so detailed and amazing. I love love love my new haircut, highlights, lowlights, just everything. The salon its self is absolutely beautiful and I love the aesthetic look...so professional and has a such a nice look. So glad I found them online. Already booked my next appointment.

***Revised***I originally left a review because I felt this situation was handled poorly. After…read morereading the owner's public response, I feel even more strongly about sharing my experience. The owner focused heavily on whether my appointment was booked the day before or the same day. If my recollection of the exact timeline was off by a day, I acknowledge that. At the time, I was traveling for work and coordinating appointments through my sister, who was calling multiple salons on my behalf while I was in transit. However, that was never the point. My concern was the lack of flexibility and customer care shown throughout the situation. Businesses have every right to enforce their policies. Customers also have every right to decide whether they feel valued when something goes wrong. Frankly, I found the owner's response far more concerning than the original dispute itself. The decision to publicly disclose extensive details about my appointment history, billing dispute, consultation, and private interactions felt unnecessarily personal, deeply unprofessional, and completely inappropriate for a public business review. Readers can draw their own conclusions. Personally, the owner's response spoke far louder than my review ever could, and I will not be returning or recommending this business. Original Review: I understand salons have cancellation and no-show policies, and I accepted responsibility for missing a same-day appointment due to an unexpected work obligation. However, after not visiting the salon for over 52 weeks, I had completely forgotten they still had my card on file. I was surprised to learn I had been charged $117 for a same-day appointment, especially since there was no opportunity to provide 48 hours' notice on a same-day booking. As a returning customer after more than a year, I believe it would have been reasonable for the reservationist to clearly communicate that a same-day no-show would result in an immediate charge of over $100. A simple reminder at the time of booking could have avoided this entire situation. What I find most unacceptable is being told the charge would remain as a credit that could be applied toward future services, only to later be told I could no longer be serviced by the salon. If a business decides it no longer wishes to have someone as a client, that is its right. However, keeping a customer's money as a service credit while simultaneously refusing to provide services raises serious concerns about fairness and communication. Very poor business practice by Tim, the owner. The communication was inconsistent, the handling of this situation was disappointing, and it is not how I would expect a returning customer to be treated.

I've been going to this salon for well over 10 years for my hair. I'm 26 now and LeeAnn has…read moreunfortunately seen all of my hair phases but has given me the best experience, both personal and quality. She has been my go to every time all these years and I don't plan on changing that. I recently have been using the lash services at the salon and just WOW. First of all, I have fallen asleep both times I have tried this service because it is so comfy, peaceful, and the technician is so gentle. My lashes have been done for almost 2 years and I notice a HUGE difference between my previous lash studio and now here. My lashes before would look rough 2 weeks in and barely, could I make it at 3 weeks. Life happens so sometimes I'm a week late! I got my lashes done today at VP Salon and I was about 3 1/2 weeks from my first appointment here...my lashes looked like the end of week 1 with the previous place I was at. I really could have gone another week because they still looked SO nice but I can't trigger my ptsd with my lashes throwing up gang signs again. Best quality lashes and insane how long they last! Another 5 star service at VP Salon and another service I plan to stick with for another 10 years

Love Vintage Park Salon! I've been coming here and seeing LeeAnn for over 10 years, and I wouldn't…read moretrust anyone else with my hair. Everyone is so friendly and welcoming--they truly treat you like family. I've had everything from haircuts to Brazilian Blowouts done here, and I'm always happy with the results. The salon is clean, professional, and consistently provides excellent service. They also offer eyelash services, which I'm excited to try next. I highly recommend Vintage Park Salon to anyone looking for a salon that genuinely cares about its clients!

Had such a great experience with Jean Tarlton. I got the express 30 min facial and my face was so…read moreclean and soft. Amazing Job! Highly recommend.

Easy process for setting an appointment and convenient time slots. Nyja was my stylist and she was…read morevery professional and thorough. For this appointment I got a wash and dry, flat iron and trim- everything turned out spectacular. I truly appreciate the variety of services offered here.

Minh is super amazing . She is so sweet and knows excatly what she is doing . She willing to listen…read moreto what you want and give you her professional opinion. Your haircut will turn out fabulous!

First visit yesterday. Needed help with my short thick hair. Really happy I found this place. Was…read moreworth the extra drive. Have already scheduled a next visit. Just be aware that it may be a little bit tricky to find it the first time you visit, especially if you are not familiar with vintage park so just leave a little extra time before the first visit.

I am very particular about my hair - I am sensitive to color and always nervous that too much will…read morebe cut off (too many bad hair salon experiences!). After several attempts to find a hair stylist that I could trust and connect with, I found Mary. Mary is AMAZING - she truly listens and wants to give you your best hair - nothing less. She literally saved my hair and brought it back to life. She has given me endless happy hair days - during our appointments which were always a joyful mini-break from reality, and after with how great I felt with healthy, glowing hair that I loved! Mary, you are a gem! If you're looking for a hair stylist who will listen, advise, give you one-on-one attention and make you feel like a rockstar, Mary is your girl.

Today was my first appointment with Mary - and she did a great job with covering my gray, got some…read morebeautiful highlights, and a great haircut....I've already made my next appointment.... Make an appointment with Mary - - you won't be disappointed... Joanne J

Accompanied my mother to have her eyebrows done on 12/26/25. She didn't have an appointment but the…read moremanager put her on schedule since there wasn't a wait. We lingered around the store for 30 minutes or so, saw the tech chatting in the back with a coworker, made eye contact expecting to be greeted and my mother seated for her appointment. The tech didn't budge so we continued walking around a bit more. My mother asked the lady at the register if the tech was on break so we could return a bit later. She said, "no, she already had her break". My mother said "well she's back there, she saw me, ignored us and continued to talk with someone who is not a customer". After more than 45 minutes of waiting on a tech to do her job was more than generous. My mother asked to cancel her appointment because she decided to go elsewhere. I want the manager of this location to know the treatment that my mother, Gloria, received at your location was beyond disrespectful. If your tech doesn't want to work then get her off the clock and send her home.

I've held off on reviewing this location because their consistently low ratings already speak for…read morethemselves. Each visit has been more of a miss than a hit, with items almost always out of stock. This is now the second time I've driven 20 minutes after calling ahead and speaking with an associate to confirm a product was available, only to arrive and find out they don't have it. The associates won't mention free gifts or promotions unless you specifically remind them or will tell you they don't have it after you've already made the purchase. If you don't have, take the promotion down. Saying hello when you walk through the door is the bare minimum for customer service. There's a clear lack of care for the overall customer experience and the inconvenience of lack of product, knowledge, and empathy causes for people who are literally there for self care.

HIGHLY Recommend Amanda. She and Jackie did my hair and make up for my wedding (and wedding party)…read more WOW! is all I can say. I LOVED it! She's professional, punctual and talented. She's not only beautiful on the outside but has a warm personality which helped put me at ease. I showed her one picture and she totally made it happen. I hope to use her services again in the future! Thank you Amanda and Jackie! xo

Amanda did my hair and makeup for my wedding and it was beautiful. She also came on site and helped…read moremy bridal party to look their best. She was on time, professional and friendly. She made my wedding day less stressful by her calm demeanor and caring attitude. Amanda made sure to cater to what I needed as the bride and consulted with me on what look I wanted for my wedding day. My hair and makeup looked beautiful and my bridal party did as well. I would highly recommend her to any bride. Thanks Amanda for helping to make my wedding day special!!!

I got my hair done here today and I just needed to say, Maria is so knowledgeable and an artist…read more She colored my hair and styled it. She also gave me a discount for my first time being there. I rescheduled my touch up. I will definitely be back. Thanks Maria

Had an appointment for today at 4:30 and showed up and nobody was there called and did not get a…read moreresponse, paid the deposit.

In my 62 years there have only been a handful of people that have cut, colored, or highlighted my…read morehair. Yesterday was my second visit to Champions, my first visit I asked to only take about 3 inches off (some stylists get cut happy) and that's exactly what Lyndsey took off. I knew at that point she listened to what her clients want. So yesterday when I went back for highlight touch up and cut, I asked for 8 inches to be cut off, Lyndsey took the time to explain that cutting off 8 inches and then cutting it in the style I wanted it would be more than 8". This place is amazing in the way in which take the time with their clients to listen to what it is that they want.

Beautiful Salon!!! Was so nervous to have someone new do my hair after having the same stylist for…read more20 years!! I am so please with my color and cut from Lauren! She is super sweet and did exactly what I asked her to do. I will definitely be back and recommend Lauren!!!