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5 years ago

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House of Beauty by Sandra Lozano

House of Beauty by Sandra Lozano

3.0(8 reviews)
12.3 mi

Hello yelpers! I am strictly here to defend my friend "Břöœķ Ķ." and as a messenger to those who…read morehave her as their stylist or may choose her in the near future. My friend went in expecting a simple touch up and highlights on her already beautiful hair. What she came out with 9-10 hours later was disaster, disappointment, and disgust. Her hair was well done by her usual stylist who was busy at the time which is why she chose House of Beauty to begin with. Since the appointment (which was in November), her hair has broken off big time, thinned, and lost definition. Although it has only been 3 months, it took extensive effort, and copious amounts of out-of-pocket money to get back to MAYBE 25% of where she was before, definitely more money than the near $700 she paid for a TOUCH UP. To blow a respectful customer off this horribly as someone who is supposed to be a professional and proficient at what they do is wrong on so many levels, and to try to hide the situation, manipulate your reviews, and lie your way out of it is mind blowing (see Břöœķ Ķ.'s review for better understanding.) Pictures will be provided to help solidify my and Břöœķ Ķ.'s reviews

UPDATE: I am adding this follow‑up because the situation has continued to unfold, and the salon…read moreowner's public response contains several statements that contradict the documented evidence I have. I did not go in for a color correction. I had a work event and simply wanted my hair refreshed. My regular stylist, who has kept my hair healthy for years, was unavailable, so I chose this salon based on its reviews. During my appointment, the owner told me she was unaware of the reviews on her own business page, which was concerning given how heavily she relies on them for marketing. Before my appointment, my hair was healthy, long, and well‑maintained. I have photos showing its condition immediately prior to the service. I also have photos of the clumps of hair that began falling out afterward--including breakage at the crown, bangs, and mid‑shaft--which is consistent with chemical overprocessing, not normal shedding. The owner's public response claims my hair was "severely damaged" when I arrived. That is not accurate. No strand test was performed, no documentation of pre‑existing damage was taken, and no concerns were raised during the consultation. If my hair had truly been in the condition she now describes, a responsible professional would have refused to apply multiple rounds of bleach and chemical processes. She also questioned whether I washed or cared for my hair properly afterward. This contradicts her own instructions during the appointment, where she told me not to wash frequently because natural oils help maintain color. I followed those instructions and still experienced significant breakage. I have receipts for the professional products I purchased afterward -- including K18 and other treatments which have already cost more than the original service. The owner also stated that I waited "more than 30 days" to contact her. This is not true. I reached out through multiple channels immediately after noticing the damage. My messages were ignored until I eventually found her personal number on a business card. I have timestamps and screenshots of all communication. My hair continues to thin, and I now have a mix of long strands and short, broken pieces throughout. Two licensed professionals--one in California and one in Texas--have confirmed that the pattern of breakage is consistent with chemical overprocessing. I am sharing this update so that future clients have the full context. My experience involved not only significant damage but also a lack of accountability and a public response that does not align with the facts or the evidence I have documented.

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House of Beauty by Sandra Lozano
House of Beauty by Sandra Lozano - Reception

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Hair by Abe - hairstylists - Updated May 2026

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