Cant say enough about this company!! Great service, very professional,always on time and fair…read morepricing. they have been servicing my system for years and never a problem! This company is a keeper!!

Amazing service, would highly recommend to anyone looking to upgrade their water filtration. Super…read moreresponsive, came on time, very professional, very fair pricing. Process was super quick and easy

Fast and responsive service! I had my water filter installed several years ago and they do yearly…read morechange of filters for me, so far so good no issue. And their technician Ben is a great guy that works fast and is very thorough in checking everything works as it should.

I have been using their water purification and filtration for a long time. Every time they call me…read moreto say that the filter needs to be replaced, I am very active in replacing it. The workers came to the door and said that some machines needed to be replaced, and I was also very active in replacing them immediately. But recently, I called on June 30th and said that the filter needed to be updated, and I immediately agreed to replace it. They came to change the filter on July 1st the next day. After replacing the filter, the worker said that if there was a problem, I would contact them. I said yes. But last night, on August 6th, I found that the bottom of the pool was leaking and the water flowed out of the cabinet. When I checked, I found that a tube of the filter was slowly dripping out little by little. I contacted them and sent them video messages, but they didn't reply to messages and calls. I called them again the next day, and a Chinese woman answered the phone. She said that there was a fee for door-to-door maintenance. I said that it was because your workers did not install it after changing the filter water, and the water was a little flow. If it didn't flow outside, it would not be found. She said it's been a month, because it didn't happen before, and they didn't tell me that there was a deadline. This Chinese woman's attitude is very unfriendly, saying that the machine is old and needs to be replaced with a new one. But the worker didn't say that he needed to replace it. Every time I replaced the filter, the worker would tell me that some of them needed to be replaced, but he didn't say it this time. Now if there is a problem, I will replace it with a new one. And this is because the workers didn't install it well when replacing the filter, so it started to drip. Then she told me that she was driving and it was inconvenient to talk. It's inconvenient to answer the phone. Why didn't you say it at the beginning? I'm waiting for their follow-up now. I'll update...

We looked high and low for a water softener system, debating between using a plumber and buying the…read moresystem separately and every option in between. I'm happy we ended up going with a full-service company like Relyon Steven was one of the first people we called because we like their model that offered a carbon filter combo with softening. Steven took the time to come up with a plan that worked for us and met our permitting requirements, submitting all plans, paperwork, and documentation to our city's permit department. He came out multiple times to ensure that the placement of the system would be ideal and check all the boxes. We are so happy with our system and grateful to buy new faucets, appliances, and shower heads that won't corrode! The system is super simple and we know Steven is there to help us troubleshoot anything in the future.

I was solicited while walking around Lowes picking up stuff for an unrelated project. As per my…read moreusual, I smiled, politely declined and kept walking. While I was shopping I started thinking about a whole house water filtration system since it had been on mine and my wife's mind as of late so I decided to go back and ask a couple questions which led to giving some of my information for a possible home water test. RelyOn Water contacted me and had a rep come out to test my water at my house. We were looking to avoid fluoride in our water and limit further consumption from plastic water bottles. The test proved disgusting and informed me that, even the expensive water filters that are replaceable in our fridge, don't filter fluoride...I was always skeptical of them to begin with. We moved forward with the process and it was effortless. Everyone involved throughout the entire process was absolutely great. They were all extremely professional and truly went the extra mile at every step. Steven went above and beyond on multiple occasions, Johnny was great and Victor did a great job installing. AO Smith/RelyOn Water deserve the recognition. We couldn't be more happy with both the salt water system and the reverse osmosis system. We only wish we had done it much earlier in life. It's a complete game changer.

Ive been having billing issues and delivery issues for what seems like 2 years now. Finding a…read moresuitable replacement in a desert town (I pay for my mother's service) has been another. My bill has been fluctuating from what I signed up for to 2x and almost 4x what it should be. Online, there are not many details of the extra charges. Just boom, added charge. Also, I get charged by Sparkletts, Primo Water and something that shows up as Washington DC Water and Sewage. After some digging, ALL 3 are sparklets. There is something dirty happening, some kind of scam that is NOT OK. Someone should have some kind of oversight into this and get all the customers their money back. This can't be legal!!

Sparkletts is THE WORST company I have ever had the misfortune of dealing with. DO NOT USE THEM. I…read morefinally terminated my account after years of billing discrepancies and terrible customer service. From charging me for additional products I never ordered, to tacking on countless fees (bulk water minimum fee, paper invoice fee, delivery fee), to incompetent sales associates promising (but always failing) to fix the problems- I had to give up. The final straw was when I was charged more than ever during a month I was gone. How could I consume more gallons of water when I was out of the country for a month? How could I consume ANY water if I wasn't home? When I called to explain the issue AGAIN- I was met with an unapologetic and frankly argumentative sales associate. Instead of apologizing- she proceeded to "lecture" me on the difference between perception and reality. She insulted my intelligence by claiming I had no idea what was going on and she couldn't even entertain the thought that perhaps her company was in the wrong. I honestly don't like leaving negative reviews but I feel a responsibility to help out others. Save yourself money, time, and endless frustration by finding some place else to get your water.

I am very disappointed with this water system. My family purchased a brand new home and immediately…read moreinstalled the Puronics Goodspring water system. We had hoped of having healthier, cleaner water. Instead all of our glass shower doors now have hard water spots, and our toilets are ruined because of a charcoal grey ring inside them. We're also experiencing dry skin after showers instead of moisturized luxurious skin. We've tried to contacting customer service in hopes of fixing this, but we got a, "Someone will contact you to schedule an appointment." We're still waiting for that call. In the meantime we have to deal with crappy water.

So far we love our water system. Just had it installed last week. There was a glitch but the…read moretechnicians came out immediately to remedy the problem.

The communication with the company was subpar, especially making the appointment for them to come…read moreout. The person who I made the appointment with was not very urgent when I said my toilet was actively leaking... it also sounded like she was having a conversation with someone else and was laughing... it was Friday morning (I put in the request Thursday with my warranty company) and she said the first available was Tuesday... when I mentioned again that my toilet was ACTIVELY leaking, she checked again and magically a Monday morning appointment time opened... but that was still days away with water running out of my toilet... I turned off the water myself and just hoped it would be okay until Monday. However, the person on my dispatch call this morning (I wish I remembered her name) was very kind and able to give me an eta of where I was in line so I could plan a little better for my morning. She was professional and attentive. She gets a 9/10. Then, the tech Keith came and was very kind and professional. He came in. Took a picture of the area, got straight to work in identifying the issue from the information I gave him. It ended up being a simple issue of tightening the bolts on the toilet down, however, we're in the middle of selling our home and didn't want to take any chances on a bigger plumbing issue. He left the area as clean as when he got there and checked the toilet a few times to make sure that was the only issue before leaving. He gets 10/10 for service. Before leaving he said if something else happens, I have 30 days per company policy for them to come back if they missed anything. We used our warranty service, First American, so we didn't have a chance to use anyone else. But I did have a good experience once past the original booking person. They really need to give her a lesson on professionalism on the phone. Why was she having a conversation and laughing while I was trying to make an appointment? Anyways, ask for Keith if you have a choice!!

What a joke of a company. This company is as bad as they come. The only reason they get business is…read morebecause they are connected with national home warranty companies. For what should have been a $250 repair, Allan Graber tried to charge us $3,200. This business should not be operating. It's a shame how they are still around