I want to highlight a very sensitive experience I had with this company. My experience dates back to Feb of 22; now I know you're like why are you just now writing a review and honestly, it's because I want to stand up for myself and not be afraid of hurting people's feelings who clearly had no regard for mines. Ive struggled with cystic acne and hyperpigmentation since I was in my early 20's. So, around March of 21 I had a consultation with this company and was recommended to do microneedling with PRP. I paid for my package in full (which was very expensive). It included 3 treatments and y'all I was absolutely amazed by the results my skin was much smoother, and the hyperpigmentation was reduced significantly along with the texture I was so happy. So, then I was told to do another package I had no problem because I seen great results. However, at this time this company had just introduced a treatment called "picosure" they hyped this treatment up and ensured me that this was a safe treatment for African American skin I had no reason to believe that they didn't have the knowledge necessary to perform this treatment on me so I paid and scheduled my first treatment which was for Feb 23, 2022. On this day the treatment was started and right off the bat the heat was unbearable, but they told me this was to be expected you guys my face began to weep so much so the esthetician stopped the treatment went and consulted someone else came back and continued the treatment. Now she knew something was wrong, yet she continued now I'm asking her is everything ok am I supposed to be weeping and hurting this bad she said "yes" this is normal. Post treatment OMG it burned so bad they put ice packs on my face and sent me on my way; my face was on fire for 8hrs straight worst pain I've ever experienced. The next day I noticed I had a lot of crusting on my face where I was weeping, and on the third day I was three shades darker. One week later I noticed my face was looking very different my color was off and I had what looked like facial drooping around my smile lines, but I thought ok it's going to get better, but it didn't. My face reverted back to the very hyperpigmentation and scarring I was initially trying to correct only difference my skin was much darker. This sent me into a complete depression because I didn't recognize me at all. I called and spoke to the manager (not sure of her name), but when I explained to her what was going on she was completely dismissive I was crying and pleading with her to help me. She gave me no direction I asked her what can we do she said she didn't know I asked what I can do to help lighten my skin she said go to Walgreens and try and find some cream. There was no help at all I asked for my money back because mind you I paid in full for three treatments and her response was " we don't do refunds and our policy is that you can't move credits to a different service" so I asked "so you expect me to have two more treatments of "picosure" knowingly knowing I can't do this treatment??" she then said as a onetime "curtesy" she will move the credits to microneedling. I wanted my money back because I didn't trust this company, yet I was forced to allow them to touch my face again because I had paid close to $2000 for that treatment, but I wanted my money back and to be done with them. So, after 6weeks my skin was ruined this put me in therapy I couldn't look at myself in the mirror I looked and seen an ugly women Ive never thought this about myself, yet I didn't see me. After the microneedling with PRP I was hoping it would help but it didn't I was devastated. So, I went to Christie Clinic to see a dermatologist because mind you they left me out in the wilderness not knowing what to do, and she immediately told me to stop any and all treatments for a year because my skin was severely damaged. She put me on "hydroquinone cream" to try and lighten my skin so I did just that and I just didn't do anything to my skin but keep spf 50 on and the cream prescribed. The cream did help a little, but I had deep tissue damage, so I was put on a retinol cream at night for the texture that was now back. I was just so discouraged so I didn't do any treatments up until this year. I'm at a new clinic where we are again doing microneedling with PRF Ive had 2 treatments now and things are looking good, but the Dr informed me that what you all did was unacceptable and that you all should have never left me to fend for myself when you damaged my face severely. I was told the reason that I see such a drastic difference in my face specifically my smile lines is due to the high heat from the "picosure" that melted the fat in that area causing dropping. To sum this up you all have caused me significant mental health issues surrounding my appearance to this day you have caused me to spend thousands of dollars trying to correct what you should have corrected what you all did was wrong and I want you all to know read more
