The lobby is very impressive and the reception area very welcoming but the rooms lack air…read moreconditioning and the bathrooms need a lot of renovation. The breakfast was just okay. The wifi connection does not work throughout the hotel. Upon check out, there was no valet to get our car and the receptionist gave an attitude when we didn't bring the remote controls from our rooms as collateral. I ran late for my meeting because check out took so long while the receptionist gave us attitude as though we were inconveniencing her. Sadly, this is probably the best hotel option in downtown, Tlaxcala but next time I'll take my chances on an Airbnb.

We had a lovely stay here! The hotel is beautiful, the rooms are nice, and it was great being right…read moreby the pool (as most rooms are). I was between giving this a 4 and a 5 because it wasn't perfect, but frankly the staff was EXCELLENT so I decided to round up. The pros: 1) Seriously one of the best hotel staffs I've experienced. They were extremely friendly, helpful, and accommodating. We actually got put in a room with an odd sulfur smell first and they moved us immediately and apologized profusely. We had no issues after. They were really prompt at getting our car from the valet, too. 2) Fantastic breakfast buffet, and to add to the excellent staff service, we were uncomfortable eating in the dining room because of Covid and it was quite full, and they served us at the pool where no one else was and it was airy. Really awesome. The food was delicious, especially the tamal and the cannelloni. 3) Every inch of the hotel is beautiful, from the lobby to the dining room to the side rooms to the pool to the outdoors spaces. Cons: 1) The beds are quite hard. If you need a soft bed, this spot isn't for you. I wasn't nuts about the bed but tbh everywhere I've stayed in Mexico has had a hard bed so idk if there's much I can do about that. 2) There were no hangers in our room. We didn't bother asking for them but honestly it's plausible someone stole them because unfortunately people do that. Check in with them on that if you don't have any in your room. 3) The wifi is TERRIBLE. Truly awful. Don't expect to be able to work here if that's what you're trying to do. It disconnects every ten min or so and barely works. I know these cons should bring this to a 4.... But I can't. The staff was amazing and made up for it.

I really like this hotel, it's affordable at $20 USD per night. They have several types of rooms…read morejust ask for rooms away from the streets it will be much quieter. The staff was friendly and the room was clean. There is a large parking lot, restaurant and you can also request for spa services: massage or facials. It's located close to the city center so you can easily find restaurants just a few minutes away. Getting around on foot is highly recommended. If your going during the low season avoid using online hotel services such as Priceline.com. They charge about $15.00 more with taxes per room. If you go to the hotel and just pay at the hotel you will save more. I would not recommend doing this during the high season or national holiday.