The lobby is very impressive and the reception area very welcoming but the rooms lack air…read moreconditioning and the bathrooms need a lot of renovation. The breakfast was just okay. The wifi connection does not work throughout the hotel. Upon check out, there was no valet to get our car and the receptionist gave an attitude when we didn't bring the remote controls from our rooms as collateral. I ran late for my meeting because check out took so long while the receptionist gave us attitude as though we were inconveniencing her. Sadly, this is probably the best hotel option in downtown, Tlaxcala but next time I'll take my chances on an Airbnb.

We had a lovely stay here! The hotel is beautiful, the rooms are nice, and it was great being right…read moreby the pool (as most rooms are). I was between giving this a 4 and a 5 because it wasn't perfect, but frankly the staff was EXCELLENT so I decided to round up. The pros: 1) Seriously one of the best hotel staffs I've experienced. They were extremely friendly, helpful, and accommodating. We actually got put in a room with an odd sulfur smell first and they moved us immediately and apologized profusely. We had no issues after. They were really prompt at getting our car from the valet, too. 2) Fantastic breakfast buffet, and to add to the excellent staff service, we were uncomfortable eating in the dining room because of Covid and it was quite full, and they served us at the pool where no one else was and it was airy. Really awesome. The food was delicious, especially the tamal and the cannelloni. 3) Every inch of the hotel is beautiful, from the lobby to the dining room to the side rooms to the pool to the outdoors spaces. Cons: 1) The beds are quite hard. If you need a soft bed, this spot isn't for you. I wasn't nuts about the bed but tbh everywhere I've stayed in Mexico has had a hard bed so idk if there's much I can do about that. 2) There were no hangers in our room. We didn't bother asking for them but honestly it's plausible someone stole them because unfortunately people do that. Check in with them on that if you don't have any in your room. 3) The wifi is TERRIBLE. Truly awful. Don't expect to be able to work here if that's what you're trying to do. It disconnects every ten min or so and barely works. I know these cons should bring this to a 4.... But I can't. The staff was amazing and made up for it.

This was a lovely little posada for a home base during our stay in Cuetzalan. Very affordable,…read moreperfectly situated between the bus station and central plaza, close to everything but just outside of all the activity around the plaza. Also situated in the side of town closest to Cascada Las Brisas. The hosts are very sweet and accommodating, were happy to talk over the different options of things to do in the area, and provided coffee and pastries every morning plus purified water when we needed it. We hugged upon leaving if that tells you anything about their warmth and hospitality. This is a hidden gem, simpler than some of the other options. Which means better, in my opinion. Would definitely stay here again.

We stayed in room 511 one Tuesday night. The hotel is very beautiful and immaculately clean. The…read moreKing size bed was comfortable. The room has everything you need. Flat screen TV with cable (all the channels are in Spanish), ironing board and iron, desk with rolling chair, nice sitting chair with ottoman, two side tables with lamps and even an alarm clock. There is free wifi with excellent speed (I watched Netflix). The location is about 10 minutes from downtown but well worth the drive since it is right on the river. The hotels downtown all have the main roadway in front of the hotel so the views are not as good. The cost was only 1500 pesos which at the current exchange rate only cost me $90 dollars. This is the ONLY place to stay. Worth every penny. All the people that work there are very helpful and there is free parking with 24 hour camera surveillance for your car.