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Hacienda Royal

5.0 (8 reviews)
Open 9:00 am - 9:00 pm

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Venue rental

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La Arbolera

La Arbolera

(4 reviews)

My experience with these people was terrible. The place is really beautiful but the owners have the…read moreworst attitude and they should be more aware of the importance of customer service, especially during a year like 2020 that empathy is essential for the survival of a business. I booked with them in April for my wedding and paid them a deposit for the reservation. In September, I canceled the event because COVID had changed the entire wedding plans and we were no longer holding the wedding we thought we would be holding ( OF COURSE!! ) The response from the owners was an email saying that "Since the event was to be dated December 2020, it is assumed that by then we will not have the same restrictions due to COVID that we have now" (my wedding was planned for the first week of December) and they charged me a penalty over the total amount for the booking of the event and NOT over the deposit that I actually paid. When I asked why they were doing that, I DID NOT GET ANY RESPONSE BACK. For the record, today a week before my wedding date, there are more than 216,500 COVID cases in Miami-Dade, and THE RESTRICTIONS HAVE BEEN EXTENDED FOR 30 DAYS, and as such their assumption was completely wrong. I was willing to pay some penalty because I understand that this has been a hard year for everyone but I never expected that rude attitude. I was really disappointed. The place is beautiful but there are A LOT of great places in Miami to host events where you can find good and honest people to manage your special day. I would not recommend this place to anybody.

I am giving 2 stars just because the place and premises itself are absolutely beautiful. However, I…read morehad the worst experience ever in my life regarding customer service. The person that is in charge of organizing and planning events is rude and has the worst attitude ever. She displays herself as a party planner but does not acts like one. She is not active in the process of planning your party, lacks kindness and is not creative. It was me as the bride chasing her for everything and almost begging her for things Her behavior during the planning process and the day of the party, was as if she was doing a favor to me instead of us having a business and me being the client. The day of my event she did a horrible job regarding planning herself and managing the servers and the food that I had paid for, plus she had a mad face that all guests could tell. The day of the event I just confirmed that she had no idea or experience in what she does.

Hacienda Royal - venues - Updated May 2026

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