I purchased two pieces of furniture. I went out to put down the seats and lay down a blanket and…read moreCaroline and another worker carried my sofa table all the way to my car!! They are hero's and so very kind! I love this store!!! It is neat and clean and has awesome clothes, furniture and accessories!!

Manager was aware I wanted a piece that just came in. Priced it as a set only. Would not separate…read morethe two dressers when they clearly could have been sold separately, and especially knowing one could have walked out the door right there. Poor customer service.

Oh man, I was hopeful to find a new thrift store however this space was so overcrowded with items…read morethat it was hard to even see what was on shelves and clothing racks. The furniture section was hard to navigate through to get a good look at items.

I scheduled a pick up of a sectional sofa and Bernhardt dresser three days before my out of town…read moremove. The driver rejected, said not good for resale. His partner said he would have taken but the driver has final say. I think the SA driver didn't want to lift heavy furniture that day. Thankfully we have a trailer and in a few trips took the furniture to a local thrift who was happy to have it. Said best quality and condition they had seen in a while. The SA driver did scoop up the easy to carry bags of expensive clothing. Silly me I envisioned those clothes helping women getting back on her feet with SA help, something nice to wear for a job interview. Or a nice coat and Sorel boots for the winter. I remember when Salvation Army was about helping people get back on their feet. Now it feels like a for profit. Or employs the power hungry driver who will put you in a lurch because he didn't feel like working that day.

McHenry Goodwill has gone downhill since they opened. You…read morecan still find some good deals if you really look but the place is filthy. Everything is so disorganized and out of place. It makes you sick just looking at the mess and it makes you want to turn around and leave. I think that's why you can still find some deals because people are turned off by the mess they do leave. Note to management. Clean the place up.

Went there last night with a large suv full of very nice items for donation and the person who was…read moreworking wouldn't help at all. We had to take Clothing out of boxes and bags and dump it in a bin. All other items had to be placed in separate bins where things could easily get broken. He just stood there with his arms crossed and seemed annoyed when I asked for a tax receipt. I definitely will not donate there again. Shopping there is a crap shoot as well. Many over the top, expensive items that are incomplete or broken. Occasionally you can find a gem at a good price but rarely. I don't understand why Goodwill doesn't understand that if they price lower, they will move more product at full price, rather than people waiting for half price days or it getting pulled and taken to the Goodwill Outlet (which adds more cost).