My husband and I bought a 1 bedroom condo. A second home close to our work. We never had to furnish…read morea house. I had had enough of the big stores. Went to Butler Furniture. Karen greeted us. We told what we were doing. She was wonderful! Karen's knowledge of furniture and how people live is super.She helped with color, fabric shapes, types, and size of our furniture. We purchase a custom fabric recliner, sofa, beautiful lift top coffee table, dining room set , bed and mattress. One stop! No running around. Best service. REASONABLE PRICES!! Karen, free interior design advice. When everything arrived. PERFECT, PERFECT! Sizing was just right. Do not bother with the big stores. Just go to Butler Furniture

We received a bedroom set and are very happy with every aspect of the purchase, very professional…read moreand courteous. We bought a couch last year and it's holding up nicely it will last us decades. We strongly suggest you visit them.

Great service in the showroom and excellent delivery from John and his partner. They moved my king…read moresize mattress up an impossibly tight staircase I'm one of the hottest days of the year. Nice guys and did a great job.

We had a great sales and service experience at the Leominster Gardner Furinture Outlet! Giving this…read morea solid 4.5-4.8 stars. Great show room in Leominster, MA. We found the sectional (replacing a 2014 couch) that we wanted and put in an order including an extra piece for our great room. The sales person told us it would be 4+ weeks to receive this (it was less than 3). I had to postpone the delivery due to extreme ice and snow in our driveway and walkway. After praying we had a mid-winter "spring heat" wave and made the paths safe for delivery. Great communication! One of the sectional pieces we ordered didn't recline, and they didn't have the correct one in stock. To make it right, they provided us with a reclining piece at no extra cost. The delivery guys were AWESOME! They spoke ENGLISH, were friendly, and very professional and NO questions on taking away our old sofa (this was an issue with the Lowes appliance delivery which I would rate a D- ). Come to find out the back porch was better for them to make the delivery so in the end I didn't need to wait. Product is perfect. The only downside is the furniture credit card is at 35% but 0% if you pay off in 1 year (interest accrues... already have a $95 accrued for 1st month). I plan to pay this off by the summer. Also I think the "haul-away" fee was rather pricey compared to past fees. It use to be free (but this is TAXachussetts). We looked at Jordan's and they also had a high fee. Overall we love the new sectional except for I can't stay awake when we watch our movies and shows.. lol.. it is so comfortable.

Always a good experience with the team. Purchased several chairs after looking around town…read more Decent prices and nice and helpful staff.

No return call for over 3 weeks. They called and said the part that I never knew they ordered came…read morein. I already scheduled a repair and paid for it with the manufacturer and told her so because I was never called back. The person from Gariepy was rude and hung up on me. I'm all for shopping local, but not with this place.

Awesome vendors, lots to choose from and great place to shop! Dave's record and music shop is the…read morebest selection anywhere in central Mass!

Flea Markets like this shouldn't be allowed to resell items higher than the original retail price…read more The owner of Tilton & Cook is trying to sell this USED and DIRTY shelf for $50, and argued with us that it's not an IKEA shelf when clearly it is! Tip: Browse your local furniture stores or online listings before you buy anything from this place. Chances are they're reselling a used item for brand new prices while trying to dupe you into believing you're getting an incredible deal at a flea market.

Absolutely Terrible. Second delivery in a row with damaged furniture. No Quality Control. Spend…read morethousands to get Absolute garbage cheapo furniture. Now need a 3rd delivery been waiting weeks to get settled in my new house. Bob's has completely ruined my move in to my new house. Zero stars if I could. No one has a clue what need replacing and what doesn't. Corporate is useless. Every time you go in store you deal with someone different who has no clue how to order or get your order fixed. I figured I would try Bob's as they are local- never again! Gardner Outlet furniture and even Jordan's 10X better. Anyone but Bob's. As a small business owner I can't believe how they even function as a company. Stay away at all costs. ZERO Stars. BUYER BEWARE!

Anna working at this location is super helpful! She helped me pick my furniture and schedule a…read moredelivery. I also paid the additional fee to get all the furniture set up. SO WORTH IT! The gentlemen who came and set it up were professional and respectful. I asked them to wear booties over their shoes and they had no problem doing so! Thank you so much for 10/10 service.

Omg this place is amazing! There is so much stuff to be looked at!…read more First off, this place is great to support a local business and not those Salvation Army and Good Will Stores. More packed here than any of those other places. I was (and still am) a bit confused... I guess the whole building is known as "Tilton & Cook Market Place" but each floor is a different owner.. or rather it's a business that rents out space to vintage/thrift stores. On the first floor I was told there were 5 different owners, but it's really hard to figure out whose stuff is whose and if you're entering another "store". Just remember where you got stuff. There is also a place to eat and relax on the first floor which is pretty cute, but I didn't look at the menu cause I wasn't hungry. People there were pretty nice. You really have to go digging around here (or in some areas). I was only able to get to the second floor... I think I was there for about 2hrs... there is just so much stuff! (I didn't even finish the second floor). From my understanding, each floor is its own "shop" (except for the first floor). But no one seems to have their own name... just "Tilton & Cook Market Place" or "Tilton & Cook Corp". Make sure to bring lots of cash... no one in the building can take credit/debit. And at last, the days and hours for these shops are all the same. I could be wrong on a few things here, but this is all what I gathered and understood. Im definitely gonna have to return. Such a great find!

such an amazing place!! absolutely huge, has so many vendors and its easy to get lost in this…read moreplace!! such a great selection of things, such as vintage furniture, clothes, video games, cds... theres so much stuff its insane! i am in love with this place and i highly recommend it if you love anything vintage or antique!!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

We dropped off 8 chairs to be upholstered, which included removing the cane. We received personal…read moreattention and direction for best type of fabric to use as well as how we could prepare the chairs to allow faster turn around and save a few dollars. The chairs turned out amazing and were done within a week. Couldn't be happier.

Kevin is lovely -- he does an impeccable job with all of the details on upholstery projects and…read moreprovides excellent customer service. He helped me meet a tight timeline for a client. Happy to use him again and again for projects as a result!