I would not advise any body to use this store. The manager of the store (who works there on a daily basis) is extremely rude and obnoxious to customers. She is extremely unhelpful and will go out of her way to be nasty. She makes purposeful mistakes which she will then deny having made and even denies having served that customer. She will not refund and on giving a credit note she will only let you redeem it on the same item that you have returned. She will leave disabled customers waiting even on seeing there discomfort, and the elderly she treats with complete disregard not even allowing them time to put there purchases in bags before making them move from her store. My personal opinion is that she takes advantage of the fact that it is the only wool shop around and thinks she can treat her customers as she feels fit because of this. I would advise people to use Abakhan's or to make the extra journey to Liverpool, because this shop should be avoided at all costs. read more