Update after owner's response:
I saw the owner's reply and I need to clear some things up.
1. 21+ Bathroom Policy: You let my under-21 friend use the bathroom when we asked, and both under-21 guests went to sit in the car afterward. If you really enforce "strict 21+," you should've said no upfront, not agreed in the moment and then use it against us later. You also did say you used to allow 18+ but like we said well can she just use the restroom and you agreed
2. Hookah Policy Contradiction: You claimed we tried to "smoke inside against policy." The whole point of a hookah lounge is to smoke hookah. What you actually told us was that we couldn't smoke in the lounge at all -- meanwhile, other guests were allowed to stay until 2 AM smoking after close. That's favoritism, plain and simple.
3. Music & Dancing: You had hype music playing. Naturally, some of us danced near our own table. The lounge was nearly empty, nobody complained, and it wasn't disruptive. To exaggerate this into "loud and disorderly" is dishonest and plays into stereotypes.
4. "Arrived Intoxicated" Claim: Two guests weren't drinking at all. The three of us who were of age had a few drinks, still under the legal driving limit in Michigan, and were fully functioning. To twist that into "arrived intoxicated" is an unfair stretch.
5. Mess Accusation: We didn't leave a mess inside or outside. If you want to accuse us of that, at least say what the "mess" supposedly was.
6. Your Conduct: Your approach was not polite. Telling us sarcastically, "thanks for the Yelp review, now leave in five minutes or else" is not professional.
And to be clear, I'm not the only one -- since posting my review, people have personally reached out to me with their own bad experiences including a former employee who said working with them was a nightmare, at this location, which tells me this isn't an isolated incident.
Your response doesn't match reality. Instead of accountability, you twisted the story to save face read more