Absolutely disgusting serviceI don't even want to give this one star!!…read moreOver 4 years on and around £7k of repairs later, I'm still finding damage to my property done by my previous tenants because these cowboys did not do their job! I discovered the humidity problem that I paid out for an expensive dehumidifier and dehumidistat in the bathroom for was because the tenants were growing weed in one of the bedrooms!!! Odd that in the 15 years I've owned the property (9 of which I have lived there) that these were the only people to have encountered such a problem. They day they moved out they removed all the soil and dumped itdown the drains, blocking them. I also found my loft had received some additional insulation over that roomI guess it's not all loss lmfao I was told by Mary Peel (the property inspector) that she had visited the property and it just needed a little bit of a clean up before the next tenants could move in. Wrongvery very wrong. The property had to have new windows and doors throughout (the wooden ones had warped because the level of humidity), and it was described as unfit for human habitation. All the carpets had to be either stripped and thrown away or in need of multiple rounds of professional cleaning. They had locked their dog in the lounge for hours and it had defecated everywhere. The washing machine was full of flies because it had broken down and been left full of water for weeks. Every wall and ceiling needed to be re-painted because of the mould. The Managing Agency did put some of the problems right, reluctantly, but they refused to refund me the money I had paid for them to manage the property and the property was uninhabitable for a further 3 months whilst repairs were carried out. My complaint was handled rudely and without any hint of regret for the appalling service provided. I found out afterwards that my neighbors had complained numerous times to my Managing Agents, the RPSCA had been called to the property on more than one occasionas had the policeand yet not once had my Noble and Son reported to me such a breech of tenancy! The tenants not only destroyed much of my property but they caused a blight in the neighborhood and I had to work very hard to re-build relationships with the neighbors who were incredibly angry at what had happenedmonths of late night parties, even mid-week, people coming and going at all times of day and night, cars parked in front of neighbors drives, music being played at full volume all day long and a dog locked in the lounge. My neighbors reported that the 'inspections' became less and less frequent and that the woman doing them was too scared to even enter the property. I can not imagine a worse serve than that which I received from this company. I only chose them in the first place because I though a family business would be a lot more responsive and caring than one of the big boys. I was wrong.

Been renting with these people for several years, they don't care that water is running through my…read moreboiler, or that ceiling is black with mould, or that the door lock is unsafe and can be picked in few seconds since their clever handyman took out completely perfect door lock to replace it with a useless one and send the door down so much there is no a big gap all around. The people they employ don't have a clue what they are saying and are rude and racist but the estate agent thinks it's funny and keeps sending the same unprofessional worker despite my complaints. (There was one very good handyman who unfortunately no longer comes.) It took 2 years to get a faulty boiler sorted but in the end I had to do it all myself as they just don't care! This company had been making me angry for years but because I like where I live I ended up giving up on even trying to ask them to sort anything out and just do it myself. They take money for doing nothing but constantly keep winding me up with lies. Also Mary Peel who was mentioned in the other review did not show up for the first 2 or 3 years of my tenancy. Then she made it sound like she came in when I was not aware of it. She also keeps giving keys out to various organisations instead of coming in with them for jobs to be done. Never mind they use companies not registered with Trusted Trader and I'd be more than surprised if their 'plumber' actually ever learnt how to do plumbing, he surely didn't sound like it.

DO NOT USE THIS COMPANY!!!…read more Quick money makers with no actual business address! Never anything is face to face and will only deal with something if they are making money out of it! Otherwise you will be ignored and left in the dark! They do not look after landlords nor the tenants!

The customer service here is appalling. If I could give zero stars, I would. A day before moving…read moreinto our new flat (we had already paid a month's rent and 5-weeks deposit) we couldn't get a straight answer from anyone, least of all our agent Brian, regarding the status of our lease. All we wanted to know was... "Are we moving tomorrow or not?" Absolutely unbelievable.

From the owner: William H Brown Estate Agent in Norwich have an experienced team in all fields of property,…read moreoffering a wide range of services whether you are looking to buy, sell, rent or let, we are here to help every step of the way, including mortgage advice, home conveyancing, surveys and EPC's (Energy Performance Certificates).