Absolutely disgusting serviceI don't even want to give this one star!!
Over 4 years on and around £7k of repairs later, I'm still finding damage to my property done by my previous tenants because these cowboys did not do their job!
I discovered the humidity problem that I paid out for an expensive dehumidifier and dehumidistat in the bathroom for was because the tenants were growing weed in one of the bedrooms!!! Odd that in the 15 years I've owned the property (9 of which I have lived there) that these were the only people to have encountered such a problem. They day they moved out they removed all the soil and dumped itdown the drains, blocking them. I also found my loft had received some additional insulation over that roomI guess it's not all loss lmfao
I was told by Mary Peel (the property inspector) that she had visited the property and it just needed a little bit of a clean up before the next tenants could move in. Wrongvery very wrong. The property had to have new windows and doors throughout (the wooden ones had warped because the level of humidity), and it was described as unfit for human habitation. All the carpets had to be either stripped and thrown away or in need of multiple rounds of professional cleaning. They had locked their dog in the lounge for hours and it had defecated everywhere. The washing machine was full of flies because it had broken down and been left full of water for weeks. Every wall and ceiling needed to be re-painted because of the mould.
The Managing Agency did put some of the problems right, reluctantly, but they refused to refund me the money I had paid for them to manage the property and the property was uninhabitable for a further 3 months whilst repairs were carried out. My complaint was handled rudely and without any hint of regret for the appalling service provided.
I found out afterwards that my neighbors had complained numerous times to my Managing Agents, the RPSCA had been called to the property on more than one occasionas had the policeand yet not once had my Noble and Son reported to me such a breech of tenancy!
The tenants not only destroyed much of my property but they caused a blight in the neighborhood and I had to work very hard to re-build relationships with the neighbors who were incredibly angry at what had happenedmonths of late night parties, even mid-week, people coming and going at all times of day and night, cars parked in front of neighbors drives, music being played at full volume all day long and a dog locked in the lounge. My neighbors reported that the 'inspections' became less and less frequent and that the woman doing them was too scared to even enter the property.
I can not imagine a worse serve than that which I received from this company. I only chose them in the first place because I though a family business would be a lot more responsive and caring than one of the big boys. I was wrong. read more
