I do not like giving bad reviews but hopefully the owner reads this and fixes the problem. Both…read moretimes I've gotten the top service like $39. It's been really not good. Interior looks just as bad if not worse than when you just get a basic. So bad that I just said yeah it looks great and drive off. *my recommendation is you have two people do the interior when they do the supreme. After one does it a second person goes through and does it again. A person paying for this Service will wait.

So my friend said she had a surprise for me. And had waited…read more3 weeks to take me someplace special. And then we pulled into the car wash. She was grinning from ear to ear like a lunatic. A freakin' car wash. you. have. got. to. be. KIDDING ME. Well, two minutes later, and some disco lights my car had the last laugh. The wheels, which never get clean from the awful brake dust were gleaming and I didn't have to lay a hand on them. And an assistant comes with the price to give your car a thorough pre-treatment, removing baked on bug carcasses, leaves and pine needles. Nice little attention to details are free vacuum bays plenty and powerful and with a long hose. The carwash was FUN I won't spoil the surprise. But take the kids for a few minutes of fun.

This carwash has a small, hot waiting room inside or you can sit outside on uncomfortable seats in…read morean unshaded area of the parking lot. Neither choice is ideal. On the upside, the various employees who clean the cars were all very respectful and polite. They also seemed like hard-working people. So the staff gets two thumbs up, but the facility itself could use some upgrades. Cruisers has been at this locations for years. Can they not afford a shaded canopy outside for guests? On the other hand, good job on your current staff. Please continue hiring quality employees as not all businesses prioritize this.

I went to cruisers on oleander about a year ago and had a great experience.. it was one of the only…read morefull service car washes in the area. They cleaned inside and out very well for $30, great customer service, great experience. Today. I tried the cruisers on college st.. poor experience. Not over the top friendly, ran the truck up on a curb (no big deal it's a truck) inside was only very lightly wiped down, water left on all weather floor mats I had to pull out and dump in the parking lot, and the rear view mirror was bent back. Little things are important! Won't be back, I might try the one on oleander again if I'm in the area.

took our volvo here the other day, just after it had traveled 3000 miles cross country. used the…read moreself service cleaning bay, and a week later the car still looks spotless. we have found our preferred wilmington car wash facility. would highly recommend wbaw!

I've been there twice and each time they did an awesome job on my Tahoe. Good price for what you…read moreget. I'll be back

I have been a client of Buff Masters for 16 years. That alone should tell you something about the…read moreway I feel about BM. I have never been disappointed with the service or the staff. Everyone goes out of their way to make your experience pleasant.

FIRST OFF, I've been coming to Buff Masters of Wilmington for over 6 years now. I hate writing…read moresuch a negative review but they deserve this. I come on Wax Wednesday's and got the top tier clay bar wax special, which was $139.95 after service charge, truck charge and douche of my mag wheels. I got there at 11:28 from the time of the receipt. At 1:10, an hour and a half later, they discovered that my truck had been parked on the side of the business and NOTHING HAD BEEN STARTED. 30 minutes later my truck was supposedly done. When I went to get my supposedly ready truck I came out to find a single old non-English speaking man still spraying detail spray on the grill. I'm absolutely certain no clay bar had been used, though I didn't watch it. The sloppy work, missed areas was evident. I had to go to my first GMC service appointment or I would have stayed to make them "make it right" but sadly I couldn't because I was already late. When I got home I went around the truck and even looked on the roof as I was sure I'd see they hadn't done it as the little old man, even on a step stool wouldn't have been able to reach the roof. What I found proved it. He just reached up as far as he could reach and didn't do the roof at all. Sadly Buff Masters has lost all respect in my books. They are both a victim of their success and personnel shortages. The people they do have are scrambling back and forth and no one is actually controlling the yard as a foreman. Quality of their work represents a complete rip off to the consumer. They are not only cutting corners but in my case, deceptively charging me for premium wax bar treatment and 6 mo sealing wax with just substituting a quick detail spray in its place. I can assure you, this was my last visit to Buff Masters of Wilmington NC. I also intend to ask the NC State Attorney General's Consumer Fraud division to come do an investigation of Buff Masters to see if they too can catch them in this obvious consumer bait & switch misrepresentation of services being provided. In my opinion, Buff Masters needs to shut down its operations, retool, regroup, and put in place a clear process to ensure the consumer is not being ripped off by shoddy, corner cutting work like I received. Then reopen and do a better job of managing their processes. They've enjoyed huge success but have lost sight on what garnered them that business in the first place. They're upping their prices, as all businesses have had to do, but from the services I received, this is just going to get them more profits at the expense of the consumer who, based on my visit, are being short changed and ripped off.

I've been using Coastal Car Wash at Monkey Junction for quite a while now, and they continue to…read moreearn my business. One thing people need to understand is that this is a full-service car wash, not a $300 professional detailing shop. If you're expecting every tiny speck, scratch, and stain to disappear, your expectations probably aren't realistic. For the money, especially the Manager's Special, you get excellent value. It includes the basic service--prep wash, machine wash, underbody rinse, towel dry, wheel cleaning, interior vacuuming, window cleaning, dusting, and door jambs--plus a coat of polish, fragrance, and tire gloss. That's a lot more than you get from a typical drive-through wash where you sit in your car for three minutes and leave with a wet vehicle. I also appreciate that they offer additional services like steam cleaning, leather conditioning, hand waxing, and bug, sand, pet hair, and pollen removal if your vehicle needs extra attention. They make it clear they're willing to accommodate special requests whenever possible. What keeps me coming back is the staff. They're friendly, professional, and they work hard. On a hot, humid North Carolina day, these folks are outside cleaning vehicles one after another, and it shows they genuinely try to do a good job. Is every wash absolutely perfect? No. But compared to several other car washes I've tried around Wilmington, Coastal consistently does a better job and provides better value. One final thought: please tip the crew. They're working in the heat and humidity, moving quickly from vehicle to vehicle, and a few extra dollars is a small way to recognize the effort they put into taking care of your car. Highly recommended. I'll be back.

I sent the following email to the owner of Coastal Carwash - Monkey Junction. It explains my 1…read morestar review rating. I would have given zero if that were a choice because they didn't even show the respect of responding to my email: Dear Coastal Car Wash Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at your Monkey Junction location today, 9-8-26, at approximately 1:10pm. As a customer, I expect a standard of service and professionalism that was entirely absent during my visit. Specifically, when I arrived there was a closed sign in the entrance lane stating the car wash was closed due to employees being at lunch and would reopen at 1:30pm. While it was slightly frustrating because Coastal's online website doesn't mention that it closes at 1:00pm for employee lunch, it wasn't going to be that long of a wait until 1:30pm, so I decided to stay. I was first in line behind the closed sign and as I waited there, several more cars pulled up behind me. After a few minutes, an employee came out and advised me that when the employees returned from lunch they wouldn't be able to turn their cars around and park, so we needed to move. He was friendly and when I asked about losing my place as first in line he said he was telling everyone to move. I moved, went around the building and then parked. As I was waiting in my parking spot, more cars pulled in and lined up behind the closed sign where I had originally been. No one told them to move. Then, a woman pulled up, left her car in the line and went inside. An employee came out with her and they were standing at her car talking. I could hear that he was going to take her car right away and start working on it. As I had been first in line and told to move, I felt that wasn't fair....but, the gentleman may not have realized so I said a few times, "Sir, excuse me, Sir?". He completely ignored me, so I very gently beeped my horn - seriously, barely at all. I just wanted to get his attention before he drove off with her car so I could ensure he knew I had been first in line, but told to move. He immediately turned towards me with an angry face and sharply said, "I'm with a customer!!". He then got in her car, drove it around the closed sign to the other side of the building and employees began working on it. That was the last straw. I left and went to a competitor where I was treated kindly and with respect. I even ended up purchasing a membership there. I will never go back to your establishment again. I worked at Citibank in CA for 42 years and attended to clients every single day. Never would I have treated a customer the way I was treated at your business today. My sister, who was with me as all this transpired, said to me.....What business puts their employee's parking needs ahead of their customers? Please forward this correspondence to the owner. Thank you,

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

How can you go wrong with an $8 basic car wash and the use of free vacuuming. Will be my go to.read more

DO NOT USE A CREDIT OR DEBIT CARD. After using my debit…read morecard in the past, a little while later, I was charged $29 back in April 2026 for a membership that I never even applied for. I was also charged $23 on August 31, 2026 for a car wash that had never taken place. I can prove that because I had surgery and could not drive during that time. I feel like somebody got my card number from a past car washing at WExp, (assuming one of the employees who handled my card when I paid), and fraudulently used it to make these bogus charges. I never signed up for a membership, and I never got my car washed on August 31st.

Beware. If anything goes wrong in the wash they'll gaslight you. Never heard back from corporate…read moreabout the issues I experienced either.

!!!CAUTION!!! Damage Caused by Car Wash Employee…read more I have been a paying member of this car wash since the location opened, despite the inconvenience of them having only one site at the same price as multi‑location competitors. During a recent visit, an employee manually forced my electric mirror closed while I was entering the wash, damaging the internal mechanism. The signage at the entrance only recommends closing electric mirrors and does not state that customers are required to do so. It also does not authorize employees to physically handle customers' vehicles. When I reported the damage, staff and management refused responsibility and relied on a general "not responsible for damage" disclaimer, despite the fact that the damage was caused by an employee's actions--not the equipment. No investigation or resolution was offered. After years of loyalty, the lack of accountability and refusal to address the issue prompted me to file this complaint. Attached are the pictures of the signs referred to in this review.

Great crappy self serve wash. Like they have the little dryer hose to dry your car after washing…read more Cheap vacuums too.

The vacuums here suck harder than any woman I've ever been with. I highly recommend this car wash…read more For $1 vacuum special you can't beat it any harder.

Pulled into the self service bay.Opened my hood because it was smoking a little due to a little oil…read morespill when recently adding oil.The dyke who works there came over and started yelling at me about some plastic bottle that she claims I threw on the ground outside the bay.All the while running the leaf blower and being very obnoxious. I tried to inform her my brother &I had just come from Sams club and still had our fountain drinks in plain sight.She continued her rant ,so I picked up the $5 I had planned on spending and !eft.As I drove out I think she speaker my plate.Since I was not arrested later I assume I made a clean get away.STAY AWAY FROM THIS PLACE CHEAPER WASH 3/4 MI.W ON MARKET ST.$1.75

Wash is overpriced, bristles are breaking on foam brush, the lady who works there is extremely…read morerude, and when you try to dry, or use your own mitt because using their "foam brush", is impossible, and SCRATCHES the paint, this lady comes out and yells at you for "bucket washing" or no detailing in the bay??? Not a real car wash, everything is dated, do not recommend, take your business elsewhere.