Had these guys come out today for warranty work through Lenaar. I dealt with John Martorella. He…read morewas very professional, explained things in great detail, and was very proficient. Very impressed with the customer service.

Kyle and the whole team have been very easy to work with. Honest and thorough in all their work…read morewith a quick turnaround time. Highly recommended!

His prices are great I got a Veterans Discount , I'm a widow he did not try to rip me off, my…read moreestimate was free and I got 5 estimates he looked at the others and came in lower. He is coming back to fix my soffits and do some painting I need done

We own a Home Watch business in Fort Myers, FL and have called on Brian to help educate our clients…read moreon the importance of preventing damage that can occur from high humidity going unchecked in their homes. Brian has proven time and again to be the go to expert in this field and has been an enormous asset to us, our clients and most importantly their homes. Dave H.

Sherilee & Pedro were very professional and did a great job helping remediate a leek around a…read morefaulty seal with our water heater vent/pipe.

I had a pipe break that flooded my master bedroom. Fortunately, I'm in real estate and knew to…read moreimmediately turn off water to home and begin extraction immediately. I called another extraction company, big mistake, that came and spent 45 minutes writing up a big proposal rather than removing water on the T&M rate I was quoted over the phone. I ended up removing the water myself, Lowes carpet cleaner, pulling carpet, pad and putting holes in the wall. All looked good but to be sure I called ServPro and Mike DeDonato came to my home between other local jobs to take a look. Mike did moisture tests and an inspection of all areas and provided instructions to me to complete the project. How often does someone simply do the right thing and help you out, He wasn't pushing for a huge contract but, I work in Commercial real estate so everyone I know is now getting Mike's contact info...

I have worked with Servpro in the past... they were very professional. They did a great, efficient…read morejob. I felt secure that the water and mold remediation was taken care of. Melissa, Phil and his crew were great in 2008 with a burst pipe that caused flooding. Now we have hurricane damage and are looking forward to working with them again. Melissa was very kind and efficient and got us an appointment in a more than reasonable time frame.

Captain Steamer of Cape Coral 5-15-24: We needed our living room and hallways carpets cleaned. We…read moredecided to use Captain Steamer who was referred to us by some other friends. We called to set up a time and date and estimate on this job. They were very easy to talk to about all we wanted done and they were straight forward on their estimate. They arrived at exactly the date and time they were scheduled for, they even called us ahead of time so we would know exactly when they were going to arrive. The Technician that arrived was Jordan to take care of moving all furniture and running the cleaning machines. Jordan was very friendly and moved the heavy items quickly and with ease. He was very professional, polite, and knowledgeable of what he was doing. I have to say he even brought our trash cans back in from the curb when he arrived. He prepped two large stains to help get the carpet looking better. He was done in about an hour, moved all items back, loaded up his equipment and we said our goodbyes. We stayed off our carpet for about four hours so it could dry. Once the carpet was dry it looked new and stain free. This company was excellent to do business with and we would not hesitate to use them again. I give this company 5 out of 5 thumbs up for the great job they did. If you need carpet cleaning done give them a call, you won't be disappointed. See you At My Next Adventure Gulf Coast Terry

Kyle Curry came onsite 4/20/2023 as a Representative for Lennar (The Nation's Leading Builder)…read moreunder the guise that he was Onsite to ensure Our Family was Safe. Tony Cozad was there to complete an Air Quality Test and provide a Report of such. Unfortunately, the issue was escalated to Lennar Customer Care Staff whom claimed to have escalated to their Boss - Lennar Vice President Nicolaus Polakiewicz back on 2/22/23. Nicolaus repeatedly ignored attempts to discuss or resolve. Matters were left to myself and Family to figure out Best Path Forward. After engaging pertinent Health Providers and State/Local Agencies, we came up with a Plan to address all areas of concern. When presented with the Quotes, Nicolaus then advised that he was engaging Captain Steamer on 4/19/23 at the 11th hour as an Emergency Call to investigate. We allowed Nic' "Guys" onsite 4/20/23; prior to start of Scheduled work. While onsite, Kyle Curry expressed Agreement that Lennar's unidentified Contractor was at Fault while completing Warranty Work; whether intentional or not. Was also in agreement with Scope of Work with the exception of removing Vanity and Fogging. He said the Wall was sealed so we should be good. And also advised to tread lightly with Fogging given History of Family Health complications experienced since start of Project. We agreed to not remove Vanity, proceed with Cleaning by other Company and have them come back onsite a month later to take another Air Quality Test. On 4/28/2023, we received a Indoor Air Quality Report from Condition One Indoor Air Quality Solution, LLC reflecting data retrieved on 4/20/2023 (58 Days after Escalation to Lennar). Can't say that I am surprised that it doesn't align with what was discussed in our Home. Kyle and Nicolaus Polakiewicz "go Way Back"... "Whenever Nick calls, he knows it's something Big". Also, received Notice from Nicolaus Polakiewicz informing They will not Pay back any monies due regarding Work required to Fix their Mistake with exception of Shower Enclosure Installation and associated caulking that wasn't completed. Would definitely NOT RECOMMEND this Company based on recent interactions. Obvious They are Loyal to Deep Pockets rather than helping to Protect the Vulnerable; lacking Integrity. Please Note: Kyle is in Center of attached Picture and Tony of Condition One Indoor Air Quality Solutions, LLC is far left wearing a Captain's Complete Restoration Uniform. All information received is being Reviewed by Professionals whom are helping to ensure that others aren't subjected to this type of behavior. Steer Clear!!! There are others out there that Truly have their Customers Best Interest at heart and will Report Facts accordingly. In all sincerity, Veteran Strong

A Story of a Mold Problem--and the Team That Stepped Up…read more I recently purchased a small condo on Marco. island. I thought the condition of the unit was acceptable; Instead, mold was uncovered something no homeowner wants to find: **hidden mold**. The discovery was unsettling--emotionally draining, I needed help fast. Their mold inspector didn't hesitate. Call First Response, he said. They're honest, professional, and they do things the right way."* That recommendation became the turning point. The owner, Josh Phelps, reviewed the inspector's remediation plan and responded with a proposal that was refreshingly straightforward. No up selling. No inflated promises. Just a clear outline of what needed to be done and how much it would cost. With that, the plan was set in motion. On the scheduled day, Josh's team arrived right on time. They weren't just prepared--they were respectful, patient, and confident in their work. Every question was answered without hesitation. Every concern was met with reassurance. Their message was simple: *"When we're done, the mold will be gone."* And they delivered on that promise. The final Post‑Remediation Verification (PRV) report confirmed it: Mold removed. Air clean. Promise fulfilled. In a world where customer service often feels rushed or impersonal, I found First Response to be a rare exception--a small family business that still believes in doing things the right way. For me, First Response wasn't just a service provider. They were the steady, trustworthy partner I needed during a stressful moment. Hopefully you will never need their services but living in Florida it is almost a given that mold will be knocking on your door. If does call First Response.

Awesome company. Made this nightmare much more manageable. He is local and came quickly to assess…read morethe damage and immediately took action. I couldn't be happier with the outcome and professionalism. Would highly recommend.

I wholeheartedly endorse Brian Hurford, the General Contractor of True North Restoration of…read moreSouthwest Florida, and his exceptional team, including Sebastian, Yeisy and Diego, for their outstanding professionalism, impeccable client service, empathy, and expertise in water damage restoration. From the initial consultation to project completion, they provided meticulous care, rapid response times, and unwavering dedication. Their commitment to delivering exceptional results is truly commendable, and I highly recommend them for any restoration needs. for elderly parents they were ready to return home a few months ago only to find a cleaning company that found mold and two hurricanes that had destroyed their home. This company came in and identified the root cause remediated and restored their home building it back to better than it was meeting. All of the Insurance needs to ensure that it's sealed and protected, but it came out beyond expectations of perfection. We never thought we would be to this point and have elderly parents that feel safe reassured, and now we'll have a home for the next several years to live out there life and a safe, wonderful home truly, the gratitude goes beyond what words can say and we just are thankful to God and ask them to continue to bless this team in this company you will be in good hands with this team!!! The value is beyond what you pay!!

Use caution with this company. After looking at our home for repairs, receptionist Andrea…read morecompletely stopped responding to our messages and texts. We never even got an estimate for repair or a report on the findings.

We had Danny repaint our kitchen and bathroom cabinets. The job came out amazing and we are very…read morehappy with his work. He was on time, worked very clean and his attention to detail was appreciated. I would highly recommend Danny and Jacobites Painting.

We just used Danny R. from Jacobites Painting to paint the exterior of our church. He repaired all…read morecracks in the stucco, primer and two coats of paint. What a great job. The building looks amazing and in our case, his price was the e best. I usually don't use the cheapest quote I get, but in meeting with Danny, he is very personable and a complete pleasure to work with. I will definitely call on Danny again in the future when needed. Thank you Danny.