A Story of a Mold Problem--and the Team That Stepped Up…read more I recently purchased a small condo on Marco. island. I thought the condition of the unit was acceptable; Instead, mold was uncovered something no homeowner wants to find: **hidden mold**. The discovery was unsettling--emotionally draining, I needed help fast. Their mold inspector didn't hesitate. Call First Response, he said. They're honest, professional, and they do things the right way."* That recommendation became the turning point. The owner, Josh Phelps, reviewed the inspector's remediation plan and responded with a proposal that was refreshingly straightforward. No up selling. No inflated promises. Just a clear outline of what needed to be done and how much it would cost. With that, the plan was set in motion. On the scheduled day, Josh's team arrived right on time. They weren't just prepared--they were respectful, patient, and confident in their work. Every question was answered without hesitation. Every concern was met with reassurance. Their message was simple: *"When we're done, the mold will be gone."* And they delivered on that promise. The final Post‑Remediation Verification (PRV) report confirmed it: Mold removed. Air clean. Promise fulfilled. In a world where customer service often feels rushed or impersonal, I found First Response to be a rare exception--a small family business that still believes in doing things the right way. For me, First Response wasn't just a service provider. They were the steady, trustworthy partner I needed during a stressful moment. Hopefully you will never need their services but living in Florida it is almost a given that mold will be knocking on your door. If does call First Response.

Awesome company. Made this nightmare much more manageable. He is local and came quickly to assess…read morethe damage and immediately took action. I couldn't be happier with the outcome and professionalism. Would highly recommend.

We had Danny repaint our kitchen and bathroom cabinets. The job came out amazing and we are very…read morehappy with his work. He was on time, worked very clean and his attention to detail was appreciated. I would highly recommend Danny and Jacobites Painting.

We just used Danny R. from Jacobites Painting to paint the exterior of our church. He repaired all…read morecracks in the stucco, primer and two coats of paint. What a great job. The building looks amazing and in our case, his price was the e best. I usually don't use the cheapest quote I get, but in meeting with Danny, he is very personable and a complete pleasure to work with. I will definitely call on Danny again in the future when needed. Thank you Danny.

I had a pipe break that flooded my master bedroom. Fortunately, I'm in real estate and knew to…read moreimmediately turn off water to home and begin extraction immediately. I called another extraction company, big mistake, that came and spent 45 minutes writing up a big proposal rather than removing water on the T&M rate I was quoted over the phone. I ended up removing the water myself, Lowes carpet cleaner, pulling carpet, pad and putting holes in the wall. All looked good but to be sure I called ServPro and Mike DeDonato came to my home between other local jobs to take a look. Mike did moisture tests and an inspection of all areas and provided instructions to me to complete the project. How often does someone simply do the right thing and help you out, He wasn't pushing for a huge contract but, I work in Commercial real estate so everyone I know is now getting Mike's contact info...

I have worked with Servpro in the past... they were very professional. They did a great, efficient…read morejob. I felt secure that the water and mold remediation was taken care of. Melissa, Phil and his crew were great in 2008 with a burst pipe that caused flooding. Now we have hurricane damage and are looking forward to working with them again. Melissa was very kind and efficient and got us an appointment in a more than reasonable time frame.